Our dedicated support team is here to help you succeed. From quick questions to complex implementations, get the assistance you need through email, chat, or phone.
Best-in-class support through email. Ask us anything and we'll have an answer for you quickly. Our support team is knowledgeable and responsive.
Skip the queue with priority email support. Your tickets go straight to the top for faster responses when time is critical.
Have a question while using Sonix? Chat with a live human through the in-app chat window. Get instant answers without leaving your workflow.
Sometimes it's easier to talk. Phone support is available during business hours for Premium and Enterprise customers.
Enterprise customers get a dedicated account manager who understands your needs. Plus early access to beta features and priority implementation support.
We're happy to help train and onboard new users to your Sonix account. Custom training sessions for teams ensure everyone gets up to speed quickly.
You can reach us through email at [email protected], through the in-app chat widget, or by phone during business hours (Premium and Enterprise plans). We typically respond to emails within 4 hours during business hours.
Our support team is available Monday through Friday, 9am to 6pm Pacific Time. Enterprise customers with dedicated account managers have extended support hours. Our help center is available 24/7 with articles, tutorials, and FAQs.
Phone support is available for Premium and Enterprise customers during business hours. You can schedule a call through your account dashboard or request a callback from the support team.
Yes. We offer personalized training sessions for teams of all sizes. Whether you're onboarding a few users or rolling out to an entire organization, we'll help ensure everyone knows how to use Sonix effectively.
Enterprise customers get a dedicated account manager who serves as your primary point of contact. They understand your organization's needs, provide strategic guidance, coordinate support requests, and give you early access to new features.
Our support team includes API specialists who can help with integration questions. We also provide comprehensive API documentation, code examples, and can schedule technical calls for complex implementations.
We respond quickly because we know your time matters. Most email tickets are answered within 4 hours during business hours.
Our support team knows Sonix inside and out. Get accurate answers and helpful solutions, not generic responses.
Reach us the way that works best for you—email, chat, or phone. We're here to help however you prefer.
We don't just fix problems—we help you get more value from Sonix with tips, training, and best practices.
We believe great support is essential, not optional. Our team is US-based, highly trained, and empowered to solve problems quickly. We measure success by customer satisfaction, not ticket closure rates.
Enterprise customers get a dedicated account manager, priority support queues, custom training, implementation assistance, and quarterly business reviews. Your account manager becomes an extension of your team.
Our help center includes hundreds of articles, video tutorials, API documentation, and FAQs. Most common questions can be answered immediately through our searchable knowledge base.
For critical issues, Enterprise customers have access to emergency support channels. Our team monitors for service disruptions 24/7 and proactively communicates about any platform issues.
The whole thing is the best I've ever seen! I was amazed at how well this worked at transcribing and translating!
Sonix can quickly generate a transcript and it has cut my workload by half.
Unbelievable! Wow, it's amazing. Really amazing. I didn't believe it so I wanna test something and I got actually result I wanted. Amazing!
Very accurate transcription, ease of use and customer service. Price was also very reasonable.
The UI experience is fantastic! It's quick and easy to understand. Plus it's web based so I can switch between my desktop and laptop easily.
I love the software and it makes my life so much easier...you cannot believe!
The interface and editor experience were great. I also like the way you handle speaker identification and naming. Pretty slick. Nice timestamp frequency / formatting too.
I tried Sonix, and it’s amazing! Seriously, I think that you will revolutionize journalism.
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AI transcription and translation in 53+ languages.
