World-class support

Dedicated teams to ensure an amazing experience

Outstanding customer service and happy users is our goal. A friendly representative is always a few clicks away.

Your free trial includes 30 minutes of free transcription.

How fast?Fast responses

Get a response from our team in record time.

How friendly?Very friendly

Our team enjoys serving you and helping you in any way that we can.

How knowledgeable?Our experts are ready

Knowledgeable team members are ready 24/7 to help you with any issues that you may have.

Why Sonix?The world's best

Our support team consistently receives high reviews from our customers.

You've got questions, we are here to help ๐Ÿ’

Our customer success representatives will help

Email support

Best-in-class support through email. Ask us anything and we'll have an answer for you in a jiffy.

Get faster, prioritized support

Priority email support

Skip the queue. Your email tickets go straight to the top.

Chat with one of our customer service representatives

Chat support

Have a question while within Sonix? Chat with a live human support through the chat window.

Talk to one of our amazing customer success reps

Phone support (business hours)

Ask a question and have it answered via phone. Business hours only.

Always have someone that can help

Dedicated account manager

On-call account manager dedicated to your team. Plus early access to our beta features.

Comprehensive remote new user training

Advanced training for users

We are more than happy to help train and onboard new users to your Sonix account.

The best automated transcription service in 2020 ๐Ÿš€

Easily convert your audio to text with Sonix

Sonix transcribes, timestamps, and organizes your audio and video files in over 35 languages so they are easy to search, edit, and share. Start your free trial nowโ€”all features included, no credit card required.

Try Sonix for freeIncludes 30 minutes of free transcription

Transcribe and translate confidently knowing youโ€™re backed by our award-winning team who is ready to answer your questions. You can also visit our Support Center for tips, articles, and videos.

Visit our Help Center