Fast answers
Email questions get a quick answer from the team during business hours, and priority email moves your ticket to the front of the queue.
<4hrtypical response
Reviewed by David Dat Nguyen, CXO Last updated
Customer support
Ask a question.
Reach a person.
Get back to work.
Email, in-app chat and phone, answered by people who know Sonix and backed by a 98% customer satisfaction rate.
Email support on every subscription, chat from Advanced up and priority on Pro. Enterprise accounts get a dedicated account manager, and any team that asks gets training.
30 free minutes on every new account, no credit card.See pricing
<4hr typical response
Email, chat and phone
Dedicated account managers
Help center, always open
Support from people who know the product
Three things you can count on from the Sonix team.
Real people, three ways
Email us, open the in-app chat on Advanced plans and up, or ask for a call: every answer comes from a person who knows Sonix.
Onboarding and training
We help new teams get going: a kickoff call, training sessions for the whole team, and a custom dictionary set up for the names and terms in your work.
Made for the way you work
Pick the page closest to your work for the details that matter there.
Every way to reach us
Each support option in one line, from email to a dedicated account manager.
- Email Support
- Email support on every subscription. Ask anything and a person who knows the product answers.
- Priority Email Support
- On Pro and Enterprise plans your tickets go to the front of the queue, for faster answers when time is short.
- Live Chat Support
- Chat with a person through the in-app chat window on Advanced, Pro and Enterprise plans, without leaving the editor.
- Phone Support
- Sometimes it is easier to talk. Ask the team for a call and we schedule one during business hours.
- Dedicated Account Manager
- Enterprise customers get a dedicated account manager who understands your needs. Plus early access to beta features and priority implementation support.
- Advanced Training
- We're happy to help train and onboard new users to your Sonix account. Custom training sessions for teams ensure everyone gets up to speed quickly.
Everything you need to know about
Sonix support
How do I contact Sonix support?
Email [email protected], open the in-app chat, or ask for a phone call. Typical email response time during business hours: <4hr.
What are Sonix support hours?
The support team answers during US business hours on weekdays. Enterprise customers with a dedicated account manager get extended hours, and the help center is open around the clock with articles, tutorials and FAQs.
Is phone support available?
Yes, on request. Ask through chat or email and the team schedules a call with you during business hours.
Do you offer training for teams?
Yes. We offer personalized training sessions for teams of all sizes. Whether you're onboarding a few users or rolling out to an entire organization, we'll help ensure everyone knows how to use Sonix effectively.
What is a dedicated account manager?
Enterprise customers get a dedicated account manager who serves as your primary point of contact. They understand your organization's needs, provide strategic guidance, coordinate support requests, and give you early access to new features.
How can I get help with the API?
Our support team includes API specialists who can help with integration questions. We also provide comprehensive API documentation, code examples, and can schedule technical calls for complex implementations.
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