FAQ. Aka Frequently Asked Questions. Common questions. You have questions, we have answers. Here to help.

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We are here for you

Your experience is very important to us. If you ever need help, you can email us anytime.

General questions 🍩

How does Sonix work?

Upload an audio or video file and Sonix will convert it to text in less time than the length of the recording. You can then search, edit, share, organize, and export.

Is it an automated system?

Yes, Sonix quickly and accurately converts audio to text using cutting-edge artificial intelligence.

Getting started with Sonix 🏃

How long does it take to transcribe?

The length of time depends on the length of your audio or video file.

For example, a 30 minute file has a typical turnaround time of roughly 5 minutes; an hour-long file will roughly take 10 minutes.

I have over 100 hours of audio/video that needs transcribing. Can I get a better rate?

You should consider our business or enterprise accounts. Send our sales team an email; they'd be happy to help.

How do I improve audio quality?

Sonix works best with high quality audio. To get the very best quality audio record in a very quiet environment with no background noise, ensure speakers that speak loudly and clearly, ensure speakers that don’t talk over each other, and use high quality microphones.

More helpful tips on how our customers record high quality audio.

Uploading files to Sonix ⚡

Can I upload video?

Yes, it is the same process as audio.

Do you support different languages & accents?

Common languages:

English, French, German, and Spanish

Additional languages:

Bulgarian, Catalan, Chinese (Cantonese), Chinese (Mandarin), Czech, Danish, Dutch, Finnish, Hebrew, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovak, Swedish, and Thai.

What file types do you allow?

Sonix supports all types of audio and video formats including, but not limited to:

Audio: .mp3, .mp4, .m4a, .aac and .wav

Video: .mp4, .wma, .mov and .avi

My audio has a metallic sound. What should I do?

Background sounds greatly reduce the accuracy of your transcription. We created a step-by-step guide on how to remove that metallic sound by using Audacity, free audio software for Windows and Mac.

Editing your transcripts with Sonix ✏

How accurate are the transcripts?

We don't claim to be 100% accurate given we are an automated system, but we can get pretty close with a clear, crisp audio file. To accommodate for the imperfect transcription, we have built editing functionality right into the transcript to make editing quick & easy.

How does the editor work?

Our AudioText Editor™ stitches the audio to text. This allows users to edit audio and text at the same time. You can insert, delete, and adjust words and phrases and we’ll maintain the timestamps. You can also edit your audio by editing the text.

Can I export the transcript?

Yes, right now we export to Microsoft Word (.docx), text file (.txt), pdf (.pdf), and subtitles (.srt). Many more formats are coming soon.

When exporting your transcript, you have the option of exporting speaker names, timestamps, and only the highlighted sections. Contact us if you want to suggest other export formats.

Do you integrate with Adobe Audition, Adobe Premiere, Final Cut Pro, or Avid?

We currently integrate seamlessly with Adobe Audition, Adobe Premiere, and Final Cut Pro. There are more integrations coming really, really soon! Contact us if you want to be part of the pre-release or want to suggest other integrations.

Can Sonix clean-up my transcript to 99-100% accuracy?

We work with a number of highly capable transcriptionists that can do this for you. Find a transcriptionist that meets your needs and simply send them a message to get started.

Sonix is secure 🔒

Are my audio/video files private & secure?

Yes, Sonix takes the security of your data very seriously. We use industry best practices for data transfer and storage. For further detail, please review our security page.

Can I share the transcript?

Yes, simply click share and copy the private link. The receiver of this link will be able to view the transcript, but not edit.

Our business and enterprise plans have more advanced sharing and permission features.

The best automated transcription service in 2018 🚀

The future of transcription is here

Sonix transcribes, timestamps, and organizes your audio and video files so they are easy to search, edit, and share. Start your free trial today—all features included, no credit card required.

Try Sonix for freeincludes 30 minutes of free transcription