How does Sonix work?
Upload an audio or video file and Sonix will convert it to text in minutes using advanced AI. You can then search, edit, share, organize, and export your transcripts. Learn more about our transcription features.
Help Center
Frequently Asked Questions
Get answers to common questions about automated transcription, subtitle generation, pricing plans, data security, and integrations. Whether you're just getting started or looking to optimize your workflow, we've got you covered.
Instant Answers
2.7M+ Users
5-Star Support
Browse Categories
First Steps with Sonix
How does the free trial work?
Creating an account is free and takes less than a minute. Every trial account includes 30 minutes of free transcription. We believe you'll love Sonix once you try it—no credit card required to start.
How long does transcription take?
Sonix transcribes files faster than real-time—a 60-minute recording typically takes just 3-5 minutes to process. See our speed comparison to learn how much time you can save compared to manual transcription.
How do I improve transcription quality?
For best results: record in a quiet environment, ensure speakers talk clearly without overlapping, use quality microphones, and avoid background noise. You can also use our custom dictionary feature to improve accuracy for specialized terminology.
AI-Powered Transcription
Is Sonix fully automated?
Yes, Sonix uses cutting-edge artificial intelligence to automatically convert audio and video to text. Our AI is trained on millions of hours of audio to deliver industry-leading accuracy across 53+ languages.
How accurate is automated transcription?
Accuracy depends on audio quality, but Sonix typically achieves 85-99% accuracy on clear recordings. Our built-in editor makes it easy to review and polish your transcripts. For specialized content, our custom dictionary improves recognition of technical terms.
What languages does Sonix support?
Sonix transcribes audio and video in 53+ languages including English, Spanish, French, German, Portuguese, Japanese, Chinese, and many more. We also support regional accents and dialects. See the full list of supported languages.
Can Sonix identify different speakers?
Yes! Sonix automatically detects and labels different speakers in your recordings. You can customize speaker names and our AI will maintain speaker separation throughout the transcript. Learn about speaker diarization.
What's the difference between verbatim and clean transcription?
Verbatim transcription captures every word exactly as spoken, including filler words, false starts, and repetitions—ideal for legal and research purposes. Clean transcription removes these for easier reading. Learn more about verbatim transcription.
What file types can I upload?
Sonix supports most audio and video formats including MP3, MP4, M4A, WAV, MOV, AVI, WMA, and many more. See all supported file formats.
Professional Subtitles
Can Sonix create subtitles for my videos?
Yes! Sonix automatically generates subtitles with precise timing. Export in popular formats like SRT, VTT, and more for use in any video editor or platform. Learn about automated subtitles.
What's the difference between SRT and VTT formats?
SRT (SubRip) is the most universal format, compatible with YouTube, Vimeo, and most video editors. VTT (WebVTT) supports advanced styling and is ideal for web players. Sonix exports both formats plus many others. See all subtitle export options.
What are SDH subtitles?
SDH (Subtitles for the Deaf and Hard of Hearing) include speaker identification, sound effects, and music descriptions for full accessibility. Sonix makes it easy to create SDH-compliant subtitles. Learn about SDH subtitles.
Can I customize subtitle appearance?
Yes, Sonix lets you adjust font, size, color, position, and timing of your subtitles. You can also set maximum characters per line and reading speed for optimal viewer experience. Explore subtitle customization.
Can I burn subtitles directly into my video?
Yes! Sonix can hardcode (burn-in) subtitles directly into your video file. Choose from multiple styles and positions to match your brand. Learn about subtitle burn-in.
Does Sonix work with video editing software?
Absolutely! Export subtitles in formats compatible with Adobe Premiere Pro, Final Cut Pro, DaVinci Resolve, Avid, and more. See all integrations.
Simple & Transparent Pricing
How much does Sonix cost?
Sonix offers flexible plans starting at $10/hour for pay-as-you-go. Monthly subscriptions provide lower per-hour rates and additional features. View all pricing plans.
How is transcription time calculated?
We calculate the length of your audio/video file to the nearest second and prorate the cost based on your plan's hourly rate. There's a minimum charge of 1 cent per file uploaded.
Do you offer enterprise or bulk pricing?
Yes! For organizations with 100+ hours of content or special requirements, we offer custom enterprise plans with volume discounts, dedicated support, and additional security features. Contact enterprise sales.
Can I try Sonix before purchasing?
Absolutely! Every new account gets 30 minutes of free transcription—no credit card required. You'll experience the full Sonix platform including our editor, export options, and collaboration features.
Powerful Editing Tools
How does the transcript editor work?
Our AudioText Editor syncs your transcript with the original audio. Click any word to jump to that moment in the recording. Edit text and we automatically maintain timestamps. See the editor in action.
What export formats are available?
Export transcripts to Microsoft Word (.docx), PDF, plain text (.txt), and subtitle formats (SRT, VTT). You can include speaker names, timestamps, and highlighted sections. Learn about export options.
Can I add timestamps to my transcript?
Sonix automatically generates word-level timestamps. When exporting, choose to include timestamps at the word, sentence, or paragraph level based on your needs.
Can someone help clean up my transcript?
Yes! We partner with professional transcriptionists who can polish your Sonix transcript to 99-100% accuracy. Find a transcriptionist.
Can I search within my transcripts?
Yes! Sonix makes all your transcripts fully searchable. Find any word or phrase across your entire library instantly. Learn about search and organization.
Can I add comments to transcripts?
Yes, leave timestamped comments for yourself or collaborators. Comments sync with the audio timeline, making it easy to discuss specific moments. Learn about collaboration features.
Enterprise-Grade Security
Are my files private and secure?
Absolutely. Sonix uses industry-leading security practices including encryption in transit and at rest, secure data centers, and strict access controls. Learn about our security practices.
Is Sonix HIPAA compliant?
Yes, Sonix offers HIPAA-compliant transcription for healthcare organizations. We sign Business Associate Agreements (BAAs) and maintain strict compliance standards. Learn about healthcare compliance.
Is Sonix SOC 2 certified?
Yes, Sonix is SOC 2 Type II certified, demonstrating our commitment to security, availability, and confidentiality. View our security certifications.
Can I share transcripts securely?
Yes, share via private links with optional password protection. Control who can view, comment, or edit. Business and Enterprise plans include advanced permission controls. Learn about sharing options.
Where are my files stored?
Files are stored in secure, SOC 2 certified data centers. We use Amazon Web Services (AWS) infrastructure with multi-region redundancy. See our infrastructure details.
Can I delete my files permanently?
Yes, you have full control over your data. Delete individual files or your entire account at any time. Deleted files are permanently removed from our servers within 30 days.
Connect Your Workflow
Does Sonix integrate with Zoom?
Yes! Connect your Zoom account to automatically transcribe meeting recordings. Cloud recordings are imported and transcribed without any manual upload. Set up Zoom integration.
Can I use Sonix with video editing software?
Absolutely! Export directly to Adobe Premiere Pro, Final Cut Pro, DaVinci Resolve, and Avid. Our formats preserve timecodes for seamless editing. See all video editor integrations.
Does Sonix have an API?
Yes, our REST API lets you automate transcription in your applications. Upload files, retrieve transcripts, and manage your account programmatically. View API documentation.
Can I embed a media player on my website?
Yes! Our SEO-friendly media player displays your audio/video with an interactive, searchable transcript. Customize colors and branding to match your site. Learn about the media player.
Does Sonix integrate with cloud storage?
Yes, import files directly from Google Drive, Dropbox, and other cloud storage services. See all storage integrations.
Can I connect Sonix to Zapier?
Yes! Use our Zapier integration to connect Sonix with thousands of apps. Automate workflows like transcribing new recordings or sending notifications when transcripts are ready. Explore Zapier integration.
We're Here To Help
How do I get help?
We offer multiple support options: browse our detailed Help Center, chat with our support team in-app, or email us anytime. Most questions are answered within hours.
Do you offer phone support?
Business and Enterprise plans include priority support with phone access. All users can reach our team via chat and email for fast, helpful responses.
How do I suggest a new feature?
We love hearing from users! Visit our feature request board to submit ideas, vote on suggestions, and see what's coming next.
Do you offer training or onboarding?
Yes! We provide free onboarding for teams and enterprises. Our Help Center also includes video tutorials and step-by-step guides for all features.
Still have questions?
Reach out to our support team or browse our help center for guides and tutorials.
