FAQ: We are here for you

Upload an audio or video file and Sonix will convert it to text in less time than the length of the recording. You can then search, edit, share, organize, and export.

Yes, Sonix quickly and accurately converts audio to text using cutting-edge artificial intelligence.

Creating an account is free and takes less than a minute.

We believe you'll fall in love with Sonix once you try it. So we've included 30 minutes of free transcription with every trial account. If you need to transcribe more, you’ll need to purchase one of our paid plans: https://sonix.ai/pricing

Sonix uses the best speech-to-text algorithms to accurately transcribe audio or transcribe video files to text. We pride ourselves in having the most accurate transcripts across all languages.

Thus, the transcription time depends on the quality and duration of the audio/video file you upload to our system.

You should consider our business or enterprise accounts. If you have any specific questions, send our enterprise sales team an email and they'll be happy to help: [email protected]

Sonix works best with high quality audio. To get the very best quality audio record in a very quiet environment with no background noise, ensure speakers that speak loudly and clearly, ensure speakers that don’t talk over each other, and use high quality microphones.

More helpful tips on how our customers record high quality audio.

Yes, it is the same process as audio. Here's a list of all video extensions that we transcribe.

Yes, we do. We transcribe audio and video files in the following languages: 

Arabic,  Armenian,  Bashkir,  Basque,  Belarusian,  Bulgarian,  Catalan,  Chinese (Cantonese),  Chinese (Mandarin),  Croatian,  Czech,  Danish,  Dutch,  English,  Estonian,  Finnish,  French,  German,  Greek,  Hebrew,  Hindi,  Hungarian,  Indonesian,  Italian,  Japanese,  Korean,  Latvian,  Lithuanian,  Malay,  Marathi,  Mongolian,  Norwegian,  Persian,  Polish,  Portuguese,  Romanian,  Russian,  Serbian,  Slovak,  Slovenian,  Spanish,  Swedish,  Tamil,  Thai,  Turkish,  Ukrainian,  Uyghur,  Vietnamese, and  Welsh.  

Full list of languages and accents that we transcribe at Sonix.

Sonix transcribes most audio and video file formats including, but not limited to:

Popular audio file formats: *.mp3, *.mp4, *.m4a, *.aac, and *.wav

Popular video file formats: *.mp4, *.wma, *.mov, and *.avi

Background sounds greatly reduce the accuracy of your transcription. Try to remove that metallic sound. A step-by-step guide on how to remove that metallic sound using Audacity, a free audio software for Windows and Mac.

We don't claim to be 100% accurate given we are an automated system, but we can get pretty close with a clear, crisp audio file. To accommodate for the imperfect transcription, we have built editing functionality right into the transcript to make editing quick & easy.

Our AudioText Editor™ stitches the audio to text. This allows users to edit audio and text at the same time. You can insert, delete, and adjust words and phrases and we’ll maintain the timestamps. You can also edit your audio by editing the text.

Yes, right now we export to Microsoft Word (.docx), text file (.txt), pdf (.pdf), and subtitles (.srt). Many more formats are coming soon.

When exporting your transcript, you have the option of exporting speaker names, timestamps, and only the highlighted sections. Contact us if you want to suggest other export formats.

We currently integrate seamlessly with Adobe Audition, Adobe Premiere, and Final Cut Pro. There are more integrations coming really, really soon! Contact us if you want to be part of the pre-release or want to suggest other integrations.

We work with a number of highly capable transcriptionists that can do this for you. Find a transcriptionist to help you cleanup your Sonix transcript and send them a message

Yes, Sonix takes the security of your data very seriously. We use industry best practices for data transfer and storage. For more information please refer to: security page.

Yes, simply click share and copy the private link. The receiver of this link will be able to view the transcript, but not edit.

For more advanced sharing and permission features, please upgrade your subscription: Business & Enterprise plans.

Absolutely! We have a detailed help center with many more of the most common questions. Also, you can contact our team anytime from within your account. Visit the Sonix Help Center.

That's wonderful! We love hearing feedback from our most passionate users.

We've created a cool feature request board for you. Now, you can create, share, and upvote feature requests that would make your Sonix experience even better! Share your new product feature idea with us.