We take your privacy seriously
Welcome to the web site (the “Site”) of Sonix, Inc. (“Sonix”, “we”, “us” and/or “our”). This Site is operated by Sonix and has been created to provide information about our company and our audio transcription services, mobile applications and related services (together with the Site, the “Services”) to our Service visitors (“you”, “your”). This Privacy Policy sets forth Sonix’s policy with respect to information including personal information (“Personal Data”) and other information that is collected from visitors to the Site and Services.
Identity and contact information of the Data Controller
For the purposes of data protection legislation in the European Union and the United Kingdom, Sonix, Inc (1459 18th Street #335, San Francisco, CA) is the controller of your Personal Data. This means that we determine the purposes for, and ways in which, we collect and use Personal Data.
Sonix Inc. is incorporated in Delaware, USA and registered in California.
Information We Collect
When you interact with us through the Services, we may collect Personal Data and other information from you, as further described below:
Personal Data That You Provide Through the Services: We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries, respond to one of our surveys, register for access to the Services or use certain Services. Wherever Sonix collects Personal Data we make an effort to provide a link to this Privacy Policy.
Communications via our website: we collect Personal Data when you provide it to us through communications via our website. This includes as you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this Personal Data by using cookies and other similar technologies. Please see further information in the section on “Cookies” below.
Careers: we may collect Personal Data from you when you enquire or apply for a vacancy with us.
The Personal Data we collect may include names, email addresses, and locations.
We will never sell, lease, or otherwise provide access to such Personal Data to our employees, contractors, agents or other third parties without your authorization.
In an ongoing effort to better understand and serve the users of the Services, Sonix often conducts research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and Sonix may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. Sonix may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. If you are based in the European Union or the United Kingdom, this Privacy Policy informs you of how we handle your Personal Data.
Cookies
In operating the Services, we may use a technology called "cookies." A cookie is a piece of information that the computer that hosts our Services gives to your browser when you access the Services. Our cookies help provide additional functionality to the Services and help us analyze Services usage more accurately.
For instance, our Site may set a cookie on your browser that allows you to access the Services without needing to remember and then enter a password more than once during a visit to the Site. In all cases in which we use cookies, we will not collect Personal Data except with your permission.
On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Service features.
Our Use of Your Personal Data and Other Information
Under applicable data protection laws, we are required to specify the legal basis under which we are allowed to process your Personal Data. Generally, we may process your Personal Data to perform a contract with you or for your benefit, for the establishment, exercise or defence of legal claims or proceedings and to comply with our legal and regulatory obligations, for our legitimate interests or, in limited circumstances, when we have your consent.
We may use your Personal Data as follows:
- If you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem.
- If you provide Personal Data in order to obtain access to the Services, we will use your Personal Data to provide you with access to such services and to monitor your use of such services. Sonix and its subsidiaries and affiliates (the “Related Companies”) may also use your Personal Data collected through the Services to help us improve the content and functionality of the Services, to better understand our users and to improve the Services.
- Sonix and its affiliates may use your Personal Data to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each marketing communication we send you will contain instructions permitting you to "opt-out" of receiving future marketing communications. In addition, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us as indicated in the “Contact Us” section below.
- To enable us to carry out our obligations arising from our engagement with you or to take steps to enter into an agreement with you.
- To protect the security of and managing access to our premises, IT and communication systems, online platforms, website and other systems, preventing and detecting security threats, fraud or other criminal or malicious activities.
- To comply with our legal and regulatory obligations and requests, including reporting to and/or being audited or investigated by national and international regulatory bodies.
- To comply with court orders and to exercise and/or defend our legal rights.
If Sonix intends on using any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the Personal Data is collected.
Our Disclosure of Your Personal Data and Other Information
Sonix is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:
Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
Related Companies: We may also share your Personal Data with our Related Companies for purposes consistent with this Privacy Policy.
Agents, Consultants and Related Third Parties: Sonix, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases, hosting and cloud computing services, and processing payments. When we employ another entity to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
Legal Requirements: Sonix may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Sonix, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.
AI Integrations and Third-Party Connectors
If you choose to connect your Sonix account to a third-party AI application (such as Claude) using OAuth or another authorized authentication method, Sonix will process and make available only the data necessary to fulfill the requests you initiate through that application. This may include transcripts, media files, documents, metadata, and account information that you explicitly authorize the application to access.
Your data continues to be governed by this Privacy Policy while stored and processed by Sonix. Once information is shared with a third-party application at your request, its use is governed by that application’s privacy policy and terms of service. You may revoke a connector’s access at any time through your Sonix account settings or by contacting us.
Sonix does not use your content or Customer Data to train our machine learning or generative AI models.
Data Transfers
The Personal Data that we collect from you will be transferred to and stored at a destination outside of the European Economic Area (“EEA”) or the United Kingdom. Refer to Standard Contractual Clauses regarding EU data protection.
Data Retention
How long we retain your Personal Data depends on the type of data and the purpose for which we process the data. We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law.
When you delete your Sonix account, we permanently destroy the media files, transcripts, translations, and other content stored in it. Copies may persist in system backups for up to 90 days after deletion. After that, the content cannot be recovered by you or by us.
We keep a limited record of closed accounts, such as the email address and billing history. This lets us meet tax and accounting requirements, answer any later questions about charges, and prevent abuse.
Your Choices
You can visit the Site without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain Services.
Children
Sonix does not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data through the Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on the Services without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to Sonix through the Services, please contact us, and we will endeavor to delete that information from our databases.
Links to other Web Sites
This Privacy Policy applies only to the Services. The Services may contain links to other web sites not operated or controlled by Sonix (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that Sonix endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.
Security
Sonix takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to Sonix via the Internet.
Other Terms and Conditions
Your access to and use of the Services is subject to the Terms of Service at www.sonix.ai/terms
Changes to Sonix’s Privacy Policy
The Services and our business may change from time to time. As a result, at times it may be necessary for Sonix to make changes to this Privacy Policy. Sonix reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated on the date indicated above.
Your Rights
You have the following rights with respect to your Personal Data:
Right of access: If you ask us, we will confirm whether we are processing your Personal Data and, if so, provide you with a copy of that Personal Data along with certain other details. If you require additional copies, we may need to charge a reasonable fee.
Right to correct or request deletion: You may ask us to correct, delete or remove your Personal Data.
Right to object to or restrict processing: You may object to the processing of your Personal Data and, where you consented to processing, you may withdraw your consent. You may also ask us to restrict or ‘block’ the processing of your Personal Data in certain circumstances, such as where you contest its accuracy or object to us processing it. If you exercise your rights, we will respect your decision in accordance with our legal obligations.
Right to data portability: You have the right to receive Personal Data in a structured, commonly used and machine-readable format and (if certain conditions are satisfied), transmit that Personal Data to a third party, if we have the technical means.
Right to lodge a complaint with the data protection authority: If you have a concern about our privacy practices, including the way we handled your Personal Data, you can report it to your local data protection authority. We hope you will be able to address any concerns with us directly in the first instance so we are able to respond to them.
In the limited circumstances where the individual may have provided their consent to the collection, processing and transfer of Personal Data for a specific purpose, the individual has the right to withdraw consent for that specific processing at any time. To withdraw consent, please use the details provided in the “Contact Us” section below.
You may exercise your rights under applicable data protection laws by contacting us as indicated under the “Contact Us” section below.
Contact Us
Please contact us as specified below. Please also feel free to contact us if you have any questions about Sonix’s Privacy Policy or the information practices of the Services.
You may contact us as follows: [email protected]
