How To Transcribe Aircall Recordings Automatically

Every sales call, customer support interaction, and client conversation flowing through Aircall contains valuable insights, but only if you can actually access what was said. Aircall says its standard post-call transcription typically takes about 30% of the call duration to process and that it strives for 85%+ transcription accuracy. Modern automated transcription can provide another option, with Sonix offering up to 99% accuracy on clear audio alongside AI analysis that turns recordings into searchable, analyzable text.

Key Takeaways

Aircall’s standard post-call transcription works with recorded calls, while eligible AI Assist Pro users can also use transcription without storing audio
Aircall supports up to 5 participants and 24 AI Assist languages across verified and additional coverage tiers
Automatic transcription transforms recordings into searchable text assets that can support business analysis
Aircall says it strives for 85%+ transcription accuracy, while Sonix advertises up to 99% accuracy on clear recordings; actual results depend on audio conditions
Managers can review calls faster by searching and reading transcripts instead of listening to every recording in full
Speaker identification distinguishes participants in multi-speaker conversations
SOC 2 Type II certification and encryption controls can help protect sensitive call data
AI-powered analysis can extract themes, sentiment, topics, entities, and summaries from transcribed calls
Sonix supports bulk uploads and batch processing for high-volume transcription workflows

Why Automatic Call Transcription is a Game-Changer for Aircall Users

If you’ve ever spent an afternoon listening to call recordings trying to find that one moment where a customer mentioned their specific pain point, you understand the problem. Manual call review doesn’t scale and it certainly doesn’t spark joy.

Automatic transcription transforms your Aircall recordings from audio files you’ll probably never revisit into searchable, analyzable text assets. Sales teams can identify winning talk tracks. Support managers can spot training opportunities. Legal teams can use transcripts as part of documented review workflows without listening to every recording from beginning to end.

The business impact compounds quickly:

Faster coaching cycles: Managers can review relevant portions of calls more efficiently when transcripts are searchable
Reduced admin burden: Reps can use transcripts and summaries to support post-call documentation
Complete visibility: Transcribed conversations become searchable rather than relying only on manually written summaries
Pattern recognition: Aggregate analysis can reveal recurring themes across multiple conversations

The question isn’t whether to transcribe your Aircall recordings; it’s how to do it in a way that actually serves your workflow.

Choosing the Best Transcription Software for Aircall Recordings

Aircall offers native transcription, but your choice of transcription approach depends on accuracy requirements, budget, and how you plan to use the transcripts downstream. Understanding the different capabilities available helps teams match their transcription solution to their specific business needs. Some organizations prioritize integration within their existing call center platform, while others need specialized features like advanced AI analysis, multilingual support, or terminology customization that extends beyond basic transcription functionality.

Key Features to Look for in Transcription Software

Not all transcription tools are created equal. When evaluating options for your Aircall recordings, prioritize:

Accuracy that matches your use case: Aircall says it strives for 85%+ accuracy for standard call transcription. Sonix advertises up to 99% accuracy on clear recordings and provides custom dictionaries for company names, technical terminology, and industry jargon. Because these figures are vendor-reported and depend on recording conditions, verify critical transcripts against the original audio.
Speaker identification: Knowing who said what transforms transcripts from word dumps into useful conversation records. Aircall supports calls with up to 5 participants. Sonix automatically detects speaker changes and separates dialogue into speaker-labeled sections.
Language support: Aircall supports 24 AI Assist languages across seven verified and 17 additional languages. Aircall uses the configured line language by default and can detect a different spoken language in many cases, although Dutch and Portuguese are currently excluded from automatic language detection. Sonix supports 54+ transcription languages and offers automatic language detection for multilingual content.
Export flexibility: Consider how you’ll use transcripts. Basic dashboard access differs significantly from API access, document export, subtitle file generation, or integrations with editing and storage tools.
Security certifications: Call recordings often contain sensitive information. Look for SOC 2 Type II certification, encryption in transit and at rest, and clearly documented data-handling policies.

Seamlessly Transcribe Aircall Audio to Text with AI

Modern AI transcription can process audio substantially faster than manual transcription while producing strong results on clear recordings. Actual accuracy depends on factors such as background noise, overlapping speech, speaker clarity, accents, and specialized vocabulary.

The technology analyzes speech in an audio file and converts it into text using machine-learning speech-recognition models. Platforms such as Sonix also provide custom dictionaries that let users prioritize product names, technical terms, proper nouns, and other specialized vocabulary.

Steps for AI-Powered Aircall Transcription

Using Aircall’s Recording-Based Post-Call Transcription:

Navigate to Dashboard > Numbers > select your phone number > Settings
Enable call recording for the calls you want recorded and transcribed
Scroll to the Transcription section and configure the transcription language
Enable transcription for the line
Make a test call that meets Aircall’s eligibility requirements; recording-based transcription requires inbound calls longer than 15 seconds and outbound calls longer than 25 seconds
Access completed transcripts in Conversation Center

Aircall also offers an AI Without Recording option for eligible AI Assist Pro users. With that feature enabled, calls can be transcribed in real time without creating or storing an audio recording.

Using External Transcription Tools:

Download the relevant Aircall recording from Conversation Center or retrieve recording data programmatically where supported
Upload the audio file to your transcription platform
Select the language and apply any relevant custom dictionary
Review and edit the automated transcript
Export in your preferred format, such as DOCX, PDF, SRT, VTT, TXT, or another supported format

For teams requiring transcript editing and advanced analysis, automated transcription platforms can provide browser-based editors synchronized to audio playback, making review and correction easier.

Beyond Basic Transcription: Enhancing Your Aircall Recordings

Raw transcripts are just the starting point. Additional tools can transform text into subtitles for training videos, translated versions for global teams, or polished documentation for review and archiving.

Editing and Refining Your Aircall Transcripts

Even high-accuracy transcription benefits from human review. Effective editing workflows include:

Word-level timestamp navigation: Click a word to jump to that moment in the audio and verify the transcription
Transcript editing: Correct misrecognized words directly in the transcript
Speaker label management: Assign names to detected speakers for easier review
Custom dictionaries: Add product names, technical terms, and proper nouns to improve recognition of specialized vocabulary

Translation capabilities extend your content’s reach. A customer success call can be transcribed and then translated for teams working in other languages without requiring the original conversation to be re-recorded.

For video content, automated subtitles transform transcripts into timed caption files. Sonix supports SRT and VTT exports for use with YouTube, Vimeo, and other video platforms.

Secure and Compliant Transcription for Sensitive Aircall Data

Call recordings can contain personally identifiable information, financial details, health information, or confidential business discussions. Your transcription workflow should protect this data throughout its lifecycle.

Encryption standards matter: Sonix encrypts data transfers using TLS and uses AES-256 server-side encryption for data at rest. Aircall likewise documents TLS 1.2 encryption in transit and AES-256 encryption at rest.
Independent audits provide assurance: Sonix is SOC 2 Type II certified, providing independent assurance around its security-control environment.
Access controls prevent unauthorized viewing: Permissions can limit which team members have access to sensitive transcripts. Sonix team features include shared collaboration tools and permission controls, while enterprise security capabilities include SSO support.

Security certifications do not by themselves make a workflow legally compliant. Organizations handling regulated data should evaluate their own legal, contractual, retention, consent, and access-control requirements.

Optimizing Workflows: Integrations for Your Aircall Transcripts

Transcripts locked in a standalone system create friction. The most useful transcription workflows connect to the systems your team already uses.

CRM integration can place transcription-related information closer to where sales and customer-facing teams work. Sonix supports integrations including Salesforce as well as API-based custom workflows.
Cloud storage connections can automate file ingestion and transcript delivery. Sonix connects with services including Google Drive, Dropbox, OneDrive, and Box.
Video conferencing integrations extend transcription beyond phone calls. Teams using Zoom, Microsoft Teams, or Google Meet alongside Aircall can use Sonix integrations to centralize recordings and transcripts from multiple sources.
API access enables custom automation. The Sonix REST API and webhooks can be used to upload files, initiate transcription, retrieve completed transcripts, and integrate transcription into other systems.

For high-volume operations, bulk uploads and batch processing can handle dozens or hundreds of recordings, reducing the manual work involved in processing large transcription backlogs.

Unlocking Insights from Aircall Conversations with AI Analysis

Transcription converts audio to text. AI analysis helps teams examine what that text contains.

Beyond simple speech-to-text conversion, Sonix AI analysis can extract:

Key themes and topics: Identify recurring subjects across multiple calls
Sentiment indicators: Analyze the emotional tone of conversations
Topic patterns: Surface subjects that repeatedly appear in customer conversations
Entity recognition: Identify people, organizations, locations, dates, and other entities
Summaries and highlights: Condense longer conversations into key points and structured summaries

For sales teams, these capabilities can help identify recurring objections or frequently discussed subjects. For support teams, they can help surface common themes across customer conversations. For researchers, they can reduce the amount of transcript material that must be reviewed manually.

Automated summaries can provide a faster first pass over longer calls. For important decisions or sensitive material, AI-generated summaries should still be checked against the underlying transcript and source audio.

Getting Started: Automatically Transcribing Your Aircall Recordings

Ready to stop letting valuable call insights disappear into audio file archives? Here’s your practical path forward:

Step 1: Assess your accuracy requirements

Determine how the transcript will be used and how much human verification is appropriate. Legal, compliance, medical, or customer-facing material may require especially careful review against the original audio.

Step 2: Choose your Aircall transcription mode

For standard recording-based transcription, configure recording and transcription on the relevant Aircall line. Eligible AI Assist Pro users may also be able to use Aircall’s AI Without Recording option.

Step 3: Choose your transcription approach

Native Aircall transcription works within the Aircall ecosystem. External platforms can add transcript editing, flexible export options, multilingual workflows, and additional AI analysis.

Step 4: Configure language settings

Set the appropriate language for your workflow. Aircall uses a configured line language and can automatically detect some language changes, while external tools may provide their own language-selection or auto-detection options.

Step 5: Establish your review workflow

Decide who reviews transcripts, which material requires verification, and where final transcripts are stored. Document the process for consistency.

Step 6: Connect downstream tools

Integrate transcription output with storage systems, collaboration tools, CRM platforms, or other applications where appropriate. Automation can reduce manual transfer and filing steps.

Why Choose Sonix for Your Aircall Transcription

When you need to transform Aircall recordings into searchable, actionable text, the platform you choose determines which workflows are available. Aircall offers native transcription capabilities within its calling platform, while specialized transcription platforms add dedicated editing, export, multilingual, and analysis features.

Sonix transforms Aircall recordings into searchable, editable text and advertises up to 99% transcription accuracy on clear recordings, alongside AI-powered analysis.

Here’s what Sonix offers for Aircall transcription workflows:

Up to 99% accuracy on clear audio with custom dictionaries for specialized terminology
Browser-based editor with word-level timestamps synchronized to audio playback
54+ transcription languages with multilingual and translation capabilities
AI analysis tools for summaries, themes, sentiment, topics, and entities
Flexible export formats including DOCX, TXT, PDF, SRT, VTT, with JSON available through the API
SOC 2 Type II certification with encryption in transit and AES-256 encryption at rest
Team collaboration with commenting, shared workflows, and permission controls

For teams transcribing Aircall recordings alongside content from other sources such as Zoom meetings, podcast interviews, and video productions, Sonix provides a single environment for transcription, editing, searching, translation, subtitles, and analysis across audio and video content.

Sonix supports individual and team workflows as well as bulk uploads, API automation, collaboration features, and enterprise account controls for organizations handling larger transcription volumes.

Frequently Asked Questions

Can Sonix directly integrate with Aircall to automatically pull recordings?

Sonix does not currently list Aircall among its native integrations. You can download Aircall recordings and upload them to Sonix, while teams with development resources can use the platforms’ available APIs and automation capabilities to build custom workflows.

How accurate is automated transcription for Aircall calls with varied accents or background noise?

Accuracy varies with the transcription system and recording conditions. Aircall says it strives for 85%+ accuracy for its standard call transcription, while Sonix advertises up to 99% accuracy on clear audio. Background noise, poor connections, overlapping speech, accents, speaker clarity, and specialized vocabulary can all affect results, so critical transcripts should be reviewed against the source recording.

What security measures protect sensitive information in Aircall transcripts?

Aircall is SOC 2 Type II compliant and documents TLS 1.2 encryption in transit and AES-256 encryption at rest. When using an external transcription platform, evaluate its security controls separately. Sonix is SOC 2 Type II certified, uses TLS for data transfers and AES-256 encryption at rest, and provides access-control and SSO capabilities for team and enterprise workflows.

Can I edit my Aircall transcripts after automatic generation?

Aircall lets users view completed transcripts alongside the associated recording and jump through the conversation during playback. If you need to correct transcript text directly, Sonix provides a browser-based transcript editor with word-level timestamps, speaker-label controls, and synchronized audio playback.

What export formats are available for Aircall transcripts?

Aircall supports programmatic export of individual post-call transcripts through its API for eligible AI Assist accounts, while bulk transcript export is not currently supported. Sonix supports transcript exports including DOCX, TXT, PDF, SRT, and VTT, with JSON and additional structured data available through its API.

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