Popular Transcripts Full Transcript and Video: Royal Wedding Ceremonies Compared, Prince Harry & Meghan Markle & Prince William & Kate Middleton

We transcribed both Royal Wedding Ceremonies from today with Prince Harry and Meghan Markle and 2011’s Royal Wedding with Prince William and Kate Middleton.

Here are the full transcripts and associated videos.

Full Transcript: Prince Harry and Meghan Markle wedding vows

I Harry take you Meghan.

I Harry take you Meghan.

To be my wife.

To be my wife.

To have and to hold.

To have and to hold.

From this day forward.

From this day forward.

For better for worse.

For better for worse.

For richer for poorer.

For richer for poorer.

In sickness and in health

In sickness and in health.

To love and to cherish.

To love and to cherish.

Till death us do part.

Till death us do part.

According to God's holy law.

According to God's holy law

In the presence of God.

In the presence of God.

I make this vow.

I make this vow.

I Meghan take you Harry.

I Meghan take you Harry.

To be my husband.

To be my husband.

To have and to hold.

To have and to hold.

From this day forward.

From this day forward.

For better for worse.

For better for worse.

For richer for poorer richer.

For richer for poorer.

In sickness and in health.

In sickness and In Health.

To love and to cherish.

To love and to cherish.

Till death us do part.

Till death us do part.

According to God's holy law.

According to god's holy law.

In the presence of God.

In the presence of God.

I make this vow.

I make this vow.

Heavenly Father by your blessing let these rings be to Harry and Meghan a symbol of unending love and faithfulness. To remind them of the vow and covenant which they have made this day. Through Jesus Christ our Lord. Amen.

Meghan I give you this ring.

Megane I give you this ring.

As a sign of our marriage.

As a sign of our marriage

With my body I honour you.

With my body I honour you.

All that I am I give to you.

All that I am I give to you.

And all that I have.

And all that I have

I share with you.

I share with you.

Within the love of God.

Within the love of God.

Father Son and Holy Spirit.

Father Son and Holy Spirit.

Harry I give you this ring.

Harry I give you this ring.

As a sign of our marriage.

As a sign of our marriage.

With my body I honour you.

With my body I honour you.

All that I am I give you.

All that I am I give you.

And all that I have.

And all that I have.

I share with you.

I share with you.

Within the love of God.

Within the love of God

Father Son and Holy Spirit.

Father Son and Holy Spirit.

In the presence of God and before this congregation. Harry and Megan have given their consent and made their marriage vows to each other. They have declared their marriage by the joining of hands and by the giving and receiving of rings. I therefore proclaim that they are husband and wife.

Those whom God has joined together. Let no one put asunder.

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Full Transcript: Prince William and Kate Middleton wedding vows

William Arthur Philip Louis. Wilt thou have this woman to thy wedded wife to live together according to God's law in the holy estate of matrimony? Wilt thou love her comfort her honor and keep her in sickness and in health and forsaking all other keep the only unto her so long as we both shall live.

I will.

Catherine Elizabeth. Wilt thou have this man to thy wedded husband to live together according to God's law in the holy estate of matrimony? Wilt thou love him comfort him honor and keep in sickness and in health. And forsaking all other keep the only unto him so long as you both shall live.

I do.

Who giveth this woman to be married?

I William Philip Louis.

I William Arthur Philip Louis.

Take thee Catherine Elizabeth.

Take thee Catherine Elizabeth.

To my wedded wife.

To my wedded wife.

To have to hold from this day forward.

To having to hold from this day forward.

For better for worse.

For better for worse.

For richer or poorer.

For richer for poorer.

In sickness and in health.

In sickness and in health.

To love to cherish.

To love and cherish.

Till death us do part.

Till death do us to part.

According to God's holy law.

According to God's holy law.

And thereto I give thee my troth.

And thereto I give the my troth.

Catherine Elizabeth

I Catherine Elizabeth.

Take the William Arthur Philip Louis.

Take the William Arthur Philip Louis.

To my wedded husband.

To my wedded husband.

To have to hold from this day forward.

To have to hold from this day forward.

For better or for worse.

For better or for worse.

For richer for poorer.

For richer for poorer.

In sickness and in health.

In sickness and in health.

To love and to cherish.

To love and to cherish.

Till death us do part.

Till death us do part.

According to God's holy law.

According to God's holy law.

And thereto to I give you my troth.

And thereto I give the my troth.

Bless O Lord this ring and grant that he gives it and she who shall wear it may remain faithful to each other and abide in thy peace and favour and live together in love until their lives end. Through Jesus Christ our Lord. Amen.

With this ring I went.

With this ring.

With my body I thee honour.

With my body I thee honour.

And all my worldly goods with thee I share.

And all my worldly goods with thee I share.

In the name of a father.

In the name of the Father.

And of the Son.

And of the Son.

And of the Holy Ghost.

And of the Holy Ghost.

Amen.

Amen.

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Announcements Laurel vs Yanny: AI speech recognition leaders Google, Amazon, Sonix, and IBM can’t agree either

Sonix, an emerging leader in speech recognition, compared its speech recognition engine to the biggest players in this space including Google, Amazon, and IBM.

The results are mixed with Google & Sonix recognizing “Laurel”. Amazon recognizing “Year Old” which is closer to Yanny. And IBM recognizing both “Yeah role” and “Laurel” which is like a mix of Yanny and Laurel.

To conduct the test, Sonix used the Yanny vs. Laurel version that Cloe Feldman first posted on Twitter.

Here are the results:

Google’s Speech API

Amazon Transcribe

Sonix

IBM Watson Speech to Text

Did you know? Original audio: Yanny vs Laurel – here’s what our AI engines think

We ran the Yanny vs Laurel audio file through Sonix AI engine and here is the resulting transcription. Laurel it is.

Redditor RolandCamry was the one who originally posted the clip last Saturday. The recording comes from vocabulary.com. If you click the audio button next to the word you’ll hear the truth. It’s Laurel.

Our machines engines can’t be wrong can they? 🙂


Popular Transcripts Full Transcript: Trader Joes (inside) Episode 2: It’s About Values

Sonix is an automated transcription service. We transcribe audio and video files for storytellers all over the world. We are not associated with the Trader Joes (inside) Podcast. Making transcripts available for listeners and those that are hearing-impaired is just something we like to do. If you are interested in automated transcription, click here for 30 free minutes.

To listen and watch the transcript playback in real-time 👀, just click the player below.

Trader Joes (inside) Episode 2: It's About Values

How long have you been shopping at Trader Joe's?

I've been shopping at Trader Joe's for ten years.

Why do you shop here?

I shop here because the deals… I'm a marketing person. You guys are marketing people. So innovative, it's interesting, engaging. And yeah, I like to see how you guys work with retail and work with bringing in brands and how you do your own brands. I like bringing home good food. All that stuff.

From the Trader Joe's mother ship in Monrovia, California…

Let's go Inside Trader Joe's.

We're in the kitchen getting ready for a Trader Joe's Tasting Panel. And it looks like we're going to be evaluating some products that might be headed to the shelves of your neighborhood store, maybe later this year. Maybe not. I'm Matt Sloan.

And I'm Tara Miller. Thanks for listening to this five-part series that takes you inside Trader Joe's. The theme of this episode is values. Values aren't just good deals on good products. There are seven values that we try to live by at Trader Joe's, every day.

And not to be schmaltzy, but many Trader Joe's Crew Members will tell you, lots of them, that these values have helped each of us in our own lives, too. It's true.

And later on, we're going to share the history of Trader Joe's, including a few words from Joe himself.

And yes, Virginia, there is a Trader Joe.

I'm Dan Bane. I'm the Chairman and CEO of Trader Joe's. I view my job as more of a person who is conducting an orchestra and working things so that that Crew Member that's taking care of customers has all the tools that they need to do a great job.

What I wanted was a song that everybody could understand and sing together. So seven things that we preach to people all over the company, all new Crew Members, one of the key things would be integrity.

And if you boil it down, it means treating people the way you'd like to be treated. A little Golden Rule-ish.

Number one's integrity.

Our second value is product-driven company.

Well, customer service.

No bureaucracy.

Kaizen.

The store's our brand.

We're a national chain of neighborhood grocery stores.

The company values are so rich that they're not something that… and a lot of people may think this is corny but are not just in the store for me. They transcend into my personal life and how I treat other people and how I expect people to treat me. And I think that's the biggest thing. Integrity.

One of the key values guides is Kaizen. And for us, that means everybody in the company owes everybody else a better job every day, every year, in what they do. Because of that, we don't really do budgeting which, as a recovering CPA, is, you know, heresy. But we don't do budgeting. We just expect stores to do a little bit better every year. They create their own targets. And it's really paid off some big dividends for us.

One of the things that makes Trader Joe's really different is that we taste everything before we decide to sell it.

While we're not secretive, there are some things that we do that are closed off. And really, among them, are our Tasting Panels. We want the Tasting Panel to make decisions on behalf of our customers. So none of our vendors, our suppliers, can buy access or be present or help sway those decisions. It really is all about that product and, "Is it great to eat or drink?"

We once let a newspaper reporter into the Tasting Panel. And photos were taken only if the Tasting Panel wore bags over their heads.

It was a great-looking group. I mean the bags were just a necessary requirement.

The tasting kitchen, as a place, shrouded in the secrecy that it is, is interesting. It's a harsh environment. Fluorescent lighting; gleaming white countertops; no fun, inspirational posters. There's no kitten saying, "Hang in there", although maybe we should put that in there. There's nothing in there that makes it comfortable. It's like a Cold War interrogation booth because we want the products that succeed to go through this like ultra-Darwinian exercise to say that they could stand up even to that harshest light of critical evaluation.

We all love the glass of wine that we had on the Amalfi Coast after a long day traipsing up and down the Cinque Terre. But that same wine tastes differently at 10:00 a.m. under fluorescent lights on a Thursday.

And if it's great at that Thursday, then we know we've really got something. So we want to remove the romance for a little bit. We want to remove that story that will so carefully tell, and really just focus on the thing itself. Is that thing great? And if it's great, and it has this really nice story, then we know we've got something interesting that we'd love to share with customers.

Yeah. Tasting Panel's meeting right now. So follow me.

So (Restaurant Name) is known as probably one of the best Italian restaurants in L.A. They have a dish there called tagliolini al limone. And it's… yes, it's one of my favorites, too. So it's made with lemon cream and Parmigiano Reggiano. Very simple dish. And this was the inspiration for what I'm proposing today. It's a shelf-stable pasta sauce in grocery. Our version is made with cream, Parmesan cheese, butter, lemon juice concentrate, basil, salt and spices. So very simply ingredient deck. So we would be in this 15-ounce jar for $3.49. This is served with spaghetti and a little bit of shaved Parmesan and Romano on top and a little bit of pepper. I have the sauce on the side, if you just want to taste it.

The flavors are so bright. I mean it's really a nice sauce. It's heavy and creamy, but it kind of still tastes light which is magical.

Did that pass?

Yeah. Oh, yeah.

All right. So I think thin Joe-Joe's are great. Don't get me wrong. But today I have a cinnamon toast version for you in the classic format. As you know, we've been looking for a lot of new seasonal in-and-outs. We're proposing this for sort of the January, February, March time frame. We would be $1.99 for 10.5 ounces which is in line with our other Joe-Joe's. This is just a really fun cookie. It's got sort of a cinnamon sugar dusting on the cake part, the cookie itself. And then there's a cinnamon and vanilla bean filling. It's really fun. It's really different. And I think you'll enjoy it, so please give it a try.

Does anyone feel like the cinnamon has something approaching like… it's like Big Red gum.

I think there's too much cinnamon.

I mean if I'm going to promise cinnamon, I want to deliver cinnamon. But if there's too much, I mean we can definitely back it down.

So we have a group of people who convene on a regular basis. And basically, we eat. But we eat with intention.

Membership is granted, and you are chosen to be part of this group. And it's a diverse array of crew members.

And then to wrap things up, I have a product that I'm really excited about today. It is a popcorn that is enrobed in salted caramel and then enrobed in chocolate.

And our intention is to figure out what tastes great and what our customers are going to love.

Does the combination of great quality and great price make itself so known that we have to bring this in because every time we bring something new in, we've got to get rid of a little thing or two to make some space.

All right. To rein the conversation back in, do we feel like the salt level is enough? Do we feel like this delivers? If you're getting a salted caramel, is this what you would expect?

Someone might say, "Well, you have dog treats. I mean who tastes the dog treats?" The dog treats get tasted by panel members' dogs.

I will cop to having eaten some biscuits intended for animals other than humans recently. But I can say with conviction we taste everything.

Yeah.

What does a dog biscuit taste like?

Well it depends. I mean I actually tried this one thing recently. I was like, "Oh, I don't know if I should have eaten that". It was a salmon/sweet potato treat. It was pretty fishy. I haven't eaten the tuna for cats. Just full disclosure. You've got to draw the line.

Well, thank you all. I think that's all we've got.

For like a minute? Nothing's live. So if we don't, don't worry.

This is Jenny. Jenny is one of our product innovators. And I'll let Jenny tell you what that means.

So we basically travel the world and find products for Trader Joe's that you can't find anywhere else. We basically try to find the things that make the treasure hunt for our customers so fun.

Sort of the things we don't know we want or need until we taste them, and then we need them.

So we have Tokyo coming up in March. And I mean as you guys know, ramen is really hot. So we're going to see some suppliers there and hit up some restaurants. So I'm really excited. It's my first time.

Do you have a tasting panel nightmares?

No. I have nightmares about missing my flights.

Up next, the history of Trader Joe's. But first, ready for more ideas on what to try from Trader Joe's?

Hi. I'm Jay Jay Sweiss.

She's our store Captain, that's manager, in Sherman Oaks, California.

Hands down, my favorite new item is our cookie in a dish. The frozen one. We had it yesterday, the crew, and I've had it at home, so it's amazing. It's just fantastic. Crazy how good it is. It really is.

My new favorite is the Jackfruit Yellow Curry. Have you had that?

Oh, that is really good. Very spicy and delicious.

So, where should we start? How about at the very beginning?

That is a good place to start.

The king of rock and roll, Elvis Presley, checks into Camp Chaffee, Arkansas, to begin his two-year Army hitch, courtesy of the Memphis draft board. Meanwhile in Washington, President Eisenhower meets with leaders of Congress…

So it's 1958, and Joe Coulombe, Joe, he takes over a small chain of convenience stores around the L.A. area. These are called Pronto Markets. The whole idea is fast. It's pronto, it's quick, right? And they're convenience stores before we really even know what convenience stores are. This is before 7-Eleven becomes the thing that it is. These are little, tiny corner markets.

The kind of place where you could get anything from, say, a pack of gum to some pantyhose to a box of ammunition.

You know, it's really a special assortment. I mean it's like who would make sense of this? Nobody could; nobody did. So it changes.

We'll let Joe pick up the story from here.

I spent ten years running Pronto Markets. Towards the end of that, I really did not like the convenience-store formula.

Joe is the classic entrepreneur. Joe's really good at looking for, finding and developing opportunities.

The demographics were changing in the United States because of the G.I. Bill of Rights which was the largest experiment in mass higher education in the history of the human race. And I thought that these people would want something different.

But the first Trader Joe's store opened in 1967 in Pasadena, California. That store's still there. It's still operating. It still has the same parking lot.

Rosalio Medina is the current store Captain. That's what we call our store managers.

People come in and ask, "Is this really the first Trader Joe's?" Had a guy the other night. He was here. I think his aunt was in town from Japan. "My aunt wanted to come here. This was a place she wanted to come see." And I was like, "That's pretty cool".

Why did Joe choose the nautical theme for the stores? Why did he make the folks who worked there "traders on the high seas"?

I'd been reading a book called White Shadows in the South Seas. And I'd been to the Disneyland jungle trip. And this had all coalesced. And that is why, to this day, the employees wear Hawaiian shirts. And it kind of sort of worked.

Back in the early days of Trader Joe's, they made sandwiches in the stores. They cut and wrapped cheese in the stores. It was almost like a deli-counter kind of experience, but in a tiny little store. And they sold lots of wine.

We actually sold sandwiches by the inch. And I always wondered like did someone say like, "Give me an inch-long ham on rye?" Like who ordered like a two-inch sandwich? But maybe someone did.

There weren't a lot of customers at the beginning, though.

Robin Guentart worked for Joe back then. And he can tell you they'd do almost anything to get you into the Trader Joe's.

In the beginning, the store was not a success. In fact, it was scarily quiet. It was so bad that Dave Hetzel and I took turns dressed in a gorilla suit flagging people in.

And then in 1972, a total game changer for Trader Joe's, a new reason to love Trader Joe's, was born.

The 1972 breakthrough, not to be confused with the 1972 break in. That was Washington. This was Los Angeles. Different story.

Granola.

Not just any granola, though. This was the first private-label Trader Joe's product. And after granola, Joe never looked back.

You don't have to worry about all of the soft drink salesmen coming in and the bread salesmen coming in and the potato chip people coming in. You're just focused. And that solved so many problems.

I think it's fair to say most companies go through CEOs like we might go through a pair of shoes. You know it's like, "Oh, the earnings were down this quarter, we need to replace our leadership". "The wind is blowing west. We need to change our leadership."

Well, it's interesting to think about a business that is a little over 60 years, a little over 50 years as Trader Joe's, and having, through that entire stretch of time, three CEOs. That's weird in the best possible way. And so Joe, the founder, is leading the company for the first 30 years. And he is central casting, dyed-in-the wool entrepreneurial spirit.

It's the quality of the people which sets Trader Joe's apart. Forget the merchandise; forget all the other stuff. It's the quality of the people in the stores.

Joe starts this, sows the seeds of the idea and grows it to a point where he thinks it is basically what it could be. It's almost limited by what he could physically cover in a day, actually driving around from store to store. And in 1988, when Joe retires, Trader Joe's has 19 stores. John Shields takes over as CEO. The company goes from 19 to 150 stores. And really, you know, John Shields has been described as "the architect of Trader Joe's growth". He saw that this could expand beyond the original base, that area around Pasadena, California. And to facilitate that growth, John understood that decentralized decision-making, this idea that the Captain runs the ship, was really important. In 2001, when Dan Bane takes over as chairman and CEO, we have 150 stores. And we go up to now 474 stores and growing and counting. And Dan not only saw the opportunity to really capitalize on this growth directive but also to formalize the strategy to really focus the business and make Trader Joe's what I think is the best grocery store in the world.

It's great that we've only had three CEOs.

That's a crew member named Jon Basalone. And his more formal title, which is not on his name tag, is President of Stores.

What's really great is that it was sort of the right CEO at the right time. Throughout our history, I think that's really what's happened.

All right. We're ready for coconut oil.

Well…

The jokes just write themselves.

So sometimes we're on trend. And sometimes we're ahead of the curve.

And sometimes we're so far ahead of the curve, it might seem like we've gone around the bend.

Right. Like what happened with coconut oil.

Exactly. With coconut oil.

Once upon a time, going back several years, really before the general public understood that tropical oils, like coconut oil, were no longer deemed bad for you but were actually thought of as being good… before then, we thought we'd try selling coconut oil. And we were excited, and we brought it in in a big way, and we completely missed the timing of it. We were out ahead of everybody's interest in it. And it really was a failure. And it took us a long time to get through the product, to sell it, slowly, painfully, slowly. And we thought, "We are not going to make that mistake again". Flash forward a couple years, and we start hearing from customers that like, "Hey, we're seeing coconut oil. We'd like to buy it from Trader Joe's because we want you to do that Trader Joe's thing where the price is really good". And we kept resisting. And I remember the category manager at the time working on the grocery products where the coconut oil would really live, kept coming to the Tasting Panel and kept presenting it. And the panel kept saying, "Don't you remember when we had all that stuff in the warehouse, and we don't want this?" And finally, after multiple sessions, and really because of the number of customers saying, "We would love to see this in your stores", we tried it again. And it was a runaway hit. We had a terrible time keeping up and keeping in stock actually for like the first year and a half. And so we thought, "Wow. This is amazing. You know what we should do now", because there's been so many interesting studies and different pieces of writing about red palm oil. And red palm oil is a new tropic oil with great health attributes. This is when we should have really recognized what the Tasting Panel does. We taste. And the flavor of the red palm oil was just not that great. But we were too caught up with the idea of it, and we thought that we were going to capture lightning in a jar twice, as it were. Coconut oil onto red palm oil. We brought it in in a big way. We put it in a Fearless Flyer, I think. I remember that.

We certainly did.

Yeah. And, no one wanted it. And we were just way too… way too far out ahead of this. And maybe, maybe there's a red palm oil in our future that customers might want. I don't know.

You're listening to a five-part series that takes you Inside Trader Joe's. And if you like Trader Joe's, and you even liked this podcast, rate us on Apple Podcasts or wherever it is you found this.

Oh, we'd like that. And here's what's on the next Inside Trader Joe's.

And so this… actually just also in from the mailbag here. Lot of Crew Members get this question. "How many Hawaiian shirts do you have?"

I'm not sure I can provide a count.

At the demo station. you never know what you're going to be. You may be a nurse, you may be a secretary, you may just be a counselor. You know, we are many things back there because everybody come to the table, as the bishop would say, from a different place of enlightenment.

You made me cry.

No, no, just… that was… you couldn't stage that, right? Like that's… because, sorry, you're not an Academy Award winning actress.

I'm a horrible actress.

On this episode, we're going to be informative. And seriously, not too serious.

I just was telling the gentleman at the register that I read the Fearless Flyer, cover to cover.

I wrote the Fearless Flyer for all those years.

A cross between Mad magazine and Consumer Reports.

And in hindsight, we probably should have known that some of those products were going to be misses.

Like what?

We thought chunk pilchard in a can would be great.

That's on the next Inside Trader Joe's.

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Popular Transcripts Full Transcript: Trader Joes (inside) Episode 1: It’s About The Products

Sonix is an automated transcription service. We transcribe audio and video files for storytellers all over the world. We are not associated with the Trader Joes (inside) Podcast. Making transcripts available for listeners and those that are hearing-impaired is just something we like to do. If you are interested in automated transcription, click here for 30 free minutes.

To listen and watch the transcript playback in real-time 👀, just click the player below.

Trader Joes (inside) Episode 1: It's About The Products

Here's a taste of what's coming up on Inside Trader Joe's.

Why do you shop at Trader Joe's?

Because you have the most variety. I actually remember you guys when you guys just had like nuts and cheeses.

We actually sold sandwiches by the inch. And I always wondered like did someone say like "Give me an inch-long ham on rye"?

There really are hundreds of thousands of wines available in the market. We carry about 500 in our stores. So we're tasting every day, literally every day.

You know, there are people who work here at Trader Joe's whose job is to go out into the universe and find the foods we don't know we need.

There are very few places I go that I haven't really enjoyed but I love pears.

I will cop to having eaten some biscuits intended for animals other than humans recently. But I can say with conviction we taste everything.

Tasting panel's meeting right now. So, follow me.

I think our stores probably are all in the range of sharing from $600,000, $700,000 a year to over a million dollars with their local communities.

I'm a marketing person. You guys are marketing people. So innovative, interesting, engaging.

And in hindsight, we probably should have known that some of those products were going to be misses.

Like what?

We thought chunk pilchard in a can would be great.

You know we're in the people business. We sell groceries but we're in the people business.

We'll even hear from Joe himself.

The demographics were changing in the United States. And I thought that these people would want something different.

Why is everybody so nice? It's like, because they are.

Because they are.

Everything is editable. Nothing's going out live.

And really, we're not going to sound silly?

Well, you might. But that's okay.

From the Trader Joe's mother ship in Monrovia, California.

Let's go Inside Trader Joe's.

When you hear two bells at your neighborhood Trader Joe's, that means that someone has a question that needs to be answered.

Or a leaky thing of cottage cheese that needs to go back to the refrigerator. But really, customers have been asking questions about Trader Joe's for years.

We get a lot of e-mail and letters posted on social media, phone calls, people asking us what it is that makes Trader Joe's so special.

This isn't going to be a commercial. It's not a long ad. We're really not going to try to do that. We'd really like to just provide some insights into what we think makes Trader Joe's special and what we've also heard from those customers, too.

I'm Tara Miller. I'm the Director of Words and Phrases and Clauses, also sometimes known as the Marketing Director. I've been here at Trader Joe's since 2002.

And I'm Matt Sloan. I'm Vice President of Marketing Product. I work with a team of crew members covering product-related projects from the tasting panel, from the idea of the product through the actual product and all the work it takes to get it packaged, labeled accurately and out to our stores to be on the shelves. And gosh, I've been a Trader Joe's crew member since 1993.

Wow.

We have so much to cover.

We'll take you inside a Trader Joe's Tasting Panel. That's where decisions get made about which products you'll find in your neighborhood Trader Joe's.

How Trader Joe's customers and crew members are feeding people in need right in their own neighborhoods.

What a customer said to our CEO that got a big laugh and changed how we sell bananas. We'll let Joe explain why, to this day, we all wear Hawaiian shirts.

How the Fearless Flyer got so… fearless?

And our take on values, both what value means in our stores and our products, and the seven values we try to follow every day. This is the first of a five-part series.

And we're starting with a topic that's near and dear to many… Trader Joe's products.

Trader Joe's has a lot of products that I don't see at other stores that I really like. So I'll try stuff that they have. At the samples stands, I'll try stuff, and it's actually worked on me. So in that way, I get to experience new things that I wouldn't find at another store.

So Matt, how does a Trader Joe's product happen? How does it go from idea to shelf?

Well, it really is about that. It's about making something in your head real, about making something that's an idea into a tangible thing that we can show and offer and hopefully people want to buy. It's often best for us to get out into the world and not just wait for things to come to us. And so, once upon a time…

Once upon a time, someone who was out looking for products for Trader Joe's was visiting a place in Canada outside of Montreal that makes great frozen soup. And they make the soup in this very specific way. It's actually sold in little pucks. You might even think about the French onion soup that Trader Joe's has sold for so long in that format. And this person from Trader Joe's, this product-developing type person, who happened to be me at that point in time, so it was me. I was there and watching them make the soup. And at this point, I was thinking like, "Wow. What else could they do here?" They kept showing other soups and lots of soups and I kept thinking, "We don't need any more soup". But at this time, steel-cut oatmeal was really popular, and the biggest downside to steel-cut oats, at that point, was how long it took to make it, like 45 minutes. You know the pot's going to boil over. It's going to make a mess. All this for breakfast. How can we make it simpler? And so I asked the soup people, "Hey, do you guys every cook oatmeal in that giant machine over there?" And they thought I was nuts, and they thought I was crazy. "Cannot do it", in like your Quebecois accent. But we started working on it, and we started working on cooking steel-cut oats and putting them in these portioned pucks, if you will, and selling them. And we're actually still selling that product now. So it's often just thinking about how to solve a problem and looking at the immediate situation of where you're at, a frozen soup factory, and thinking like, "Wow, can I actually use these resources to solve this other problem?" So you took the soup situation and used it for breakfast.

What are the attributes that make a Trader Joe's product a Trader Joe's product? Why are Trader Joe's products different than any others?

There's so much variety in terms of what goes into products, but there is a very consistent thing that is hit, we hope, product to product to product. It's great. It tastes great. It's enjoyable to eat, to drink. That's really important. Our products really are about what they are. So you can have a laundry list of what's not in them, like artificial red dye. We might use juice from a beet to do the same thing to give a nice red color. But it really is about what that product conveys and what it is. Is it a great-tasting wine? Is it a delicious cheese? And to get there, there are a lot of things that we don't allow in our products. Synthetic preservatives… we don't use any genetically-engineered or genetically-modified organism ingredients. And while those are really important, and customers expect those attributes from our products, products live and die by whether or not they taste good.

Listening for tips on great Trader Joe's products to try for yourself? We'll have lots of them throughout our five-part series.

I really like the Trader Joe's vegetarian chili. And right now, they're out of it. So, they still carry it, but they're out of it.

Favorite Trader Joe's product? All the produce. I constantly am on the trail mix.

I was really into that almond jalapeno dip we are carrying, so I'm kind of waiting for that to come back.

My favorite Trader Joe's product would be that orange chicken which everybody loves, you know. It's so easy and it's so delicious and sometimes you just want something quick, fast and you can eat and you know it's going to be delicious and have it with some of that Jasmine rice and some of those peas and that's sort of dinner for me, you know. Yeah, yeah. I love that.

I'm Jon Basalone, President of Stores for Trader Joe's and been with Trader Joe's for 28 years. Held all sorts of jobs with Trader Joe's. Started as a crew member. Was the captain of a store in Arizona. Came to Southern California as a regional. Worked in the office for a while. You know, I'm kind of trying to find my niche, I suppose. Been in this position for about three years. Looks good on my business card. But, you know, we're all crew members, so…

One of the jobs you had in the Trader Joe's office along the way, as you looked to find your niche, was Vice President of the Merchandising Department which is leading up the buying group that brings in all the new products. Can you explain a little bit how we buy things has evolved over the years?

I think in the very early days, we were relying on outside sources to sort of give us a, you know, "Here's a list of products to choose from", or, "Here's some things you can look at". And it might have been a little more curatorial in aspect when it came to what was in a Trader Joe's store, where Joe was maybe the curator of, "This is the kind of stuff we should sell". And he just found suppliers that had, you know, lists of products, and he kind of chose what those were.

Over time, we sort of moved into, "Hey, you know, we could probably do this and make this really interesting if we went out and tried to find the stuff ourselves. Not be sitting around the office waiting for people to bring us stuff. Let's send them out and see what they can find". You know, "Hey, we're not like anybody else. We don't need all your advertising dollars; your marketing dollars. You don't need to buy space in our store. By the way, we want you to take all those other costs out of it because you don't have that cost with us".

The customers are very intelligent. They’re very smart with their shopping and what they want.

Everyone's so friendly. The prices are wonderful.

People talk a lot about value. And value means different things to different people. What does it mean for us?

A lot of times, value is equated as necessarily meaning the lowest price ever with no consideration for what you get for that price. And for us, what you get at a price is what really matters. We're interested in great quality at a great price. And you can't separate the two.

Really, who doesn't love finding something new? And then who doesn't love a little bit of a treasure hunt? It's really just become expected from our customers, of us, to be out there finding stuff. We need to be actively on the road looking for things. And we're going to talk with someone whose whole mission is just that, being those boots on the ground in a place we didn't think we needed to go; find something that we didn't know we can't live without. But now that we have it, we're so excited.

Oh, Paris. I love Paris. But there are a lot of places I really like. I mean I've been to so many countries and seen so many things and found really cool things I didn't know existed, a lot of which are in the store which I enjoy that aspect of it. I mean there are very few places I go that I haven't really enjoyed. But I love Paris.

That's Lori Latta. She goes all around the world as our V.P. of Product Innovation.

What I've done recently, which has worked really well, is I'll find… I go online or I talk to different people in the country that I'm going to and say, "I'm really looking for somebody who's really an expert in food. And I don't want to take the normal tour of the normal places. But I want somebody who can show me the markets and show me like really interesting, very traditional foods from that place".

So I've hired a couple of different people for a day or for two days in several countries. And that's turned out to be a really great way to do it. And I tell them exactly what I'm doing and, you know, where I'm from and such. And so far, I've done really well that way. So that's turned out to be a really fun way to see cities.

Can you pinpoint a product that you have guided through development that is the most unique?

Tara, people always ask me like, "What do you have coming?" And, you know, I do so many products that it's really hard for me to remember. I do have a very favorite product coming which I won't tell until the next time when we actually have it in the store. And that's something you will have never seen. But, I would say that in the store right now are the mango and sticky rice spring rolls.

Those are fantastic.

So that's probably one of my favorites right now. But there have been so many. The riced cauliflower? You know, you see it everywhere. I mean you never saw it in a grocery store until we did that. I think the cauliflower pizza crust is similar, and now you can find that around. But for a really cool product, I'd say that, the spring roll.

Here's an update since we talked with Lori, here at our Trader Joe's mother ship.

Right now, she's in France, and if you listen closely, you can hear her talking with a gentleman with a heavy French accent. They're at the world's largest Madeleine factory.

Sixteen hundred kilos an hour.

Knowing Lori, she's hitting up some great French restaurants and markets while she's there, too, looking for some flavors to bring back home.

And for a line and there are a lot of lines. So it's a lot of Madeleine.

You good level-wise and everything's good? Okay. So Dan, can you please tell us your name and your title?

Sure, I'm Dan Bane. I'm the Chairman and CEO of Trader Joe's.

And this is just in from the TJ's mailbag. We get this question a lot, actually. What's up with bananas? Why do we sell them 19 cents each?

Interesting story. I was in the Sun City store. And we used to sell bananas by the pound like everybody else. But that meant, because we don't have scales in the store, that we had to weigh them and package them in little plastic bags in the warehouse before they got shipped out. And usually the smallest bag you could buy, it was like four or five bananas. I was watching in Sun City, which was near a retirement complex, customer… nice little lady comes up, and she looks at all the packages but didn't put one in her cart. And so I asked her, I said, "Ma'am, if you don't mind me asking, I saw you looking at the bananas, but you didn't put anything in your cart". And she said to me, "Sonny, I may not live to that fourth banana". And so we decided the next day, we were going to sell individual bananas, and they've been 19 cents ever since.

And just like that. That's incredible.

I very specifically remember the Tasting Panel back in 2002 when we approved what would become Trader Joe's Mandarin Orange Chicken. I do remember the day because it was a phenomenal Tasting Panel. Everyone's like, "Oh, my god. We need to bring this in". It was so good. Everyone wanted it in right away. Mandarin Orange Chicken came about because a chef who had created a very similar dish for a Southern California restaurant had come to us and said, "I have this great recipe that I created, that I own, and I would like to make this for you at Trader Joe's". And so we all got really excited, and we wanted to bring it in. And we planned to put it in a Fearless Flyer relatively quickly. And everything got moving. And we were all excited about it, and we wrote the article for The Fearless Flyer. We printed the Fearless Flyer. And the Fearless Flyer was getting ready to be put in the mail. And we found out that the product wasn't ready. It wouldn't be ready for quite a while because the packaging wasn't printed. And the packaging needed to be printed in a very specific place. But the product was featured on the front page of the Fearless Flyer. That's how excited we were about it. So all we could think of was, "The Fearless Flyer is going to arrive in people's homes, and they're going to get as excited as we were about this product", because we wrote it in such a way to really show how excited we were. So we made a last-minute decision.

What we were able to cobble together was basically a clear, plastic bag with kind of a half-baked, if you will, sticker slapped on there. And I mean it really was a testament to the power of language and words that the Fearless Flyer article could describe what you were getting because it looked like you were getting a Ziploc bag of leftovers for several months.

And Mandarin Orange Chicken would not only go on to become one of our best-selling items, but it has been the overall favorite Trader Joe's product in every Customer Choice Awards survey that we have put out, nine years running.

You're listening to a five-part series that takes you inside Trader Joe's. And if you like Trader Joe's and you even liked this podcast, rate us on Apple Podcasts or wherever it is you found us.

Oh, we'd like that. And here's what's on the next Inside Trader Joe's.

We're in the kitchen, getting ready for a Trader Joe's Tasting Panel.

We once let a newspaper reporter into the Tasting Panel. Photos were taken only if the Tasting Panel participants wore bags over their heads.

All right. So I think thin Joe-Joe's are great. Don't get me wrong. But today, I have a cinnamon toast version for you in the classic format.

The theme of this episode is values.

The demographics were changing in the United States.

Joe is the classic entrepreneur.

And I thought that these people would want something different.

In the beginning, the store was not a success. It was so bad that Dave Hetzel and I took turns, dressed in a gorilla suit, flagging people in.

That's on the next Inside Trader Joe's.

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Popular Transcripts Full Transcript by Sonix: How To Record A Podcast With Skype – Set Sail Podcast

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Full Transcript by Sonix: How To Record A Podcast With Skype – Set Sail Podcast

Hey, welcome to Episode Four. Today we are going to talk about how to record Skype calls for your podcast.

But, first I'm going to highlight a tool today that I think is really cool and it is called Cleanfeed, and it's actually considered a Skype alternative. And what it is, is it allows you to record remote calls or interviews. And it's all done through the Internet and it's a completely free service, so that's really why I wanted to highlight it, because someone actually asked me on Facebook. They said they're on a budget and they want to do a podcast with a friend that lived two hours away so they could really be together. And they said, "The equipment will be at one place, so what can we do for remote recording, Skype or something like Skype?" And they didn't want to sacrifice audio quality too much, and that's a big kind of downside with Skype, as their audio quality is just not great, and it's not designed for really recording interviews, so if you can avoid it I would.

But there are a lot of benefits to it as well, so I understand. It's easy, a lot of people have it, and you know, if you can get some software to record or, we'll talk about that in this episode, but there are times where it is useful to use Skype. But I'm talking about Cleanfeed right now, and it is at Cleanfeed.net and it's really simple it's free to sign up, and then you will basically send a link or a URL to the person that you want to talk to, and you can set it up so that it will save both ends of the conversation separately for you. Or it can save them as one file if you don't want to worry about the editing stuff. So there's kind of a couple of options there. And it's used by big broadcasters and radio networks and stuff like that already.

So, in a future episode I'll actually talk about some different options, double-ender options, as they're called, to record remote interviews. But for now we're just going to highlight that one, and we'll get into the content about how to record your podcast interviews with Skype.

So we are going to talk about a few different ways to record Skype calls, and there are some different options for both Mac and Windows PCs. And then there's another option where you can use a mixer. So we'll kind of run through these, and the easiest option to record Skype calls is with call recording software. And so we'll start with the Mac option, and the most popular one is eCamm Call Recorder for Skype, and it's a forty-dollar one-time purchase. And then from there, you have it forever. And actually they raised the price on this somewhat recently, and I think that's because of its popularity and ease of use. It just works really well.

I've used it several times in the past and it worked great. It gave me both sides of the conversation and separate files, and I could put them in to my audio editor and kind of sync 'em up or mess with them from there. So if you want to check that out you can go to setsailpodcasts.com/ecamm that's E C A M M. Yeah, you just install it, it'll give you a little record button right in the Skype app and you can record video as well as audio so you can, it's kind of nice, it gives you the option to record, you know however fits your workflow or your kind of content style.

And they also have a couple of other really cool apps. They have a call recorder for FaceTime, and that one, it's pretty self-explanatory: it records FaceTime calls. And then they also have a tool called eCamm live and that lets you do Facebook "lives". But it gives you some really cool functionality to share your screen or add lower thirds or different images really quickly, and it's simple and seamless so, that's another one that's really awesome. So I would definitely check those out if you're on a Mac.

And there's another piece of software called Piezo by Rogue Amoeba and it lets you record basically any source on your computer, any app. But the downside to it, is that it only saves a single audio file, it won't record both sides of the conversation separately. So, that same company has another program called Audio Hijack that lets you do some more advanced stuff and route different apps into different channels, and you can kind of do all kinds of crazy stuff. So, [that's] a couple of other options if you don't want to go with eCamm.

And then on Windows, the most recommended option to record Skype is Pamela, and you'll need the professional version to get more than 15 minutes of call recording. So if you want to try it out you can get the basic version, but just know you'll need the professional version. And I know that some people said, "it's kind of been stopped being supported, they haven't released updates", but I checked recently and they had an update on June 8th of 2017, so I know it's… and yup, that's still the most recent update. So I know it's up to date. Not too long ago I think it said it was 2014 or something like that. So yep, just know that they're still actively supporting it, and they have some other software too. But that's, I think, one of their more popular ones.

And the next is an option, if you have a mixer, you can send your Skype audio into the mixer, and then you'll need to set up a "mix minus" so that the track that goes back out to the Skype caller subtracts their own voice, so they don't hear a delayed echo. And then you will record your whole main mix in your audio editing program, whether that's GarageBand, or Logic, or Audacity, or Audition, you name it. So I'm not going to get into how to set up the mix minus stuff, I mean it varies a little bit, and I'll actually link to an awesome video by Ray Ortega. He shows an awesome kind of detailed video of how to set that up. But that is a great option if you already have a mixer, and you won't need additional software to do it. You'll just need to make sure you set that up, and you can actually test it.

Skype has a little test audio section, to test call so you can do that and you'll know if it's working or not before you actually get on a live call. And that actually applies to the eCamm option as well, or Pamela. I would make sure that you test everything out, and the audio's coming through, and in the right formats that you need, and everything like that, but those are kind of the main options to record Skype.

And like I mentioned in the beginning there's Cleanfeed, is a non-Skype alternative. And then there's some other alternative software that will allow you to record remote calls. But, as far as I know most of the other ones have a cost to them, like a monthly fee. And in a future episode we will get into, I'll list all the different options for that, and kind of give a little more info about those recording options, if you want to get higher quality audio than using Skype.

So that wraps up how to record your podcast interviews with Skype, and if you have not already, be sure to sign up for the podcast launch contest. You can go to setsailpodcast.com/launch to get the instructions for how to do that, and we'll see you in Episode Five. Oh, I almost forgot. If you want to check out the show notes and kind of written instructions for this episode you can go to setsailpodcast.com/four.

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Popular Transcripts The Best Way to Promote your Podcast – Eric Siu

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The best way to promote your podcast

Today we're going to talk about how to promote a podcast. My name's Eric Siu. I'm here to help you grow and scale your business. Around scaling and promoting a podcast, I guess scaling and promoting a podcast are kind of … Promoting it helps scaling it, right?

Anyway, a couple of things. When you go about promoting a podcast, people forget about the basic stuff, so I'm going to cover the basics first, because the basics are boring, but you still have to do them.

Social media, your social media channels, people forget to push to them, often. If you use a tool like Meet Edgar, for example, Meet Edgar is going to allow you to schedule in perpetuity for the content that you're producing.

For example, if you're doing an interview podcast, you probably want to make sure that you're scheduling them over time. They don't just expire once. Interview podcasts, these are story podcasts, for the most part. People's stories don't expire like that; people's stories are evergreen. If you do have an interview podcast, that's a tool that can help you do that.

Don't forget about your email list, as well. Using a blog RSS to your e-mail feed, you can automatically push those podcast episodes out. Obviously, the more manually you do it, the higher engagement that you're going to get. Those are the basics; those are table stakes.

Again, if you want to figure out a way to automate it, semi-automate it, you can use a tool like Meet Edgar. If you want to try to fully automate it, you can use Libsyn, which is the host that I use for podcasting.

Libsyn allows me to hook it in with YouTube. It allows me to hook it in even with SoundCloud, Facebook, Twitter, LinkedIn, as well. It's going to push to all these channels at once.

It's good because I don't have the time to post to all of those, every single time, especially because Marketing School is a daily marketing podcast. You have 30 of those over the course of a month, I'm bound to forget it. The more you can automate things around this, the better. Using a tool like Libsyn is going to help you automate it.

If you don't have Libsyn, you can use a tool like If This Then That. You can set a recipe, and automatically have things pushed out to your social media channels for free. Those are just a couple of ways to promote.

One thing I will say is … One creative example I can think of, when it comes to promoting a podcast, is Russell Brunson's Marketing In Your Car. You can go to marketinginyourcar.com; I'm not sure if it's still valid.

What he did was he took all his podcasts, archived them, put them into an MP3 stick, and he started driving paid traffic from Facebook to it. What he did was he said if you wanted to get access to the MP3 stick, you paid zero dollars, you paid $9.00 in shipping, and basically, you would get the MP3 stick shipped over to you. It's in a nice box, and it's on a nice, branded MP3 stick, and you get access to all his MP3s.

A lot of people actually opted in for it. For every one person that paid for the $9.00 shipping to get the MP3 stick, he paid $15.00 for it. The cool thing is, for every MP3 stick that he actually sold, he got subscribers for it, so you can use paid advertising scale your listenership. I think, even today, he's the number-10 podcast, when it comes to marketing and business, so he's figured out a way to make it work. That's one creative way of doing it.

Other creative ways is you can use a tool like Vyper. That's V-Y-P-E-R DOT IO, VYPER.IO. It's going to allow you to run contests. One thing Neal, and I are doing right now, with Marketing School, is we're offering a 90-day trial of Crazy Egg, which is worth up to $3,000, and all you need to do is go to SingleGreen.com/giveaway to learn more.

You go there, and you can actually get in for an entry, and right after that, you could get in for multiple entries. If you want more more multiple entries, you can rate, review, or subscribe to the podcasts. That's one way of promoting the podcast, because if you do that, then our podcast moves up in the charts. So paid advertising is a way that works, as well.

The last tip that I'll touch upon right now is kind of unintended. For Marketing School, we have a show-notes person that writes show notes for every single episode that we have. It gets auto-published to a WordPress blog that sits on MarketingSchool.io.

That blog is actually gaining more traffic. We didn't build any links to it. It's just going up and to the right. We know if we put more time into it, we focus on it more, SEO, from that perspective, helps. If you have a show-notes person, make a WordPress blog, have all that content being pushed out automatically to the blog, and you're good to go.

Those are just a couple of ways to go about promoting your podcasts. You need to promote your podcasts, just like how you would promote any piece of content, as well. If you're tired of not collecting a paycheck, if you're tired of not growing anymore, all you need to do is hit subscribe, and we'll give you more tips to grow. See you in the next video.

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Popular Transcripts IRE Podcast Transcript: Vouching for Education

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IRE Podcast: Vouching for Education

IRE. IRE. IRE Radio.

Publicly funded education used to be a radical idea in the United States. The first public school opened in Boston in 1821 but it took another century before compulsory education laws made their way to every state. And even then minorities and women were often left behind. Many people didn't make it to high school. Fast forward to today and more or less everybody has to go to school. Every corner of the country needs to offer some form of public education. And they use taxpayer dollars to do it. Teachers have to pass certifications and students take standardized tests. The government can regulate everything from curriculum, to grading, to how facilities are run. But in some states people are questioning whether that's really the best way to do things. They want schools to have more freedom to incorporate religion or try out experimental curriculum. And they want students to have the option to use public money to attend private schools. So they've created state scholarship programs to make that possible. Florida has one of the largest programs in the country. In 2017, private schools there received nearly one billion dollars in public funding. But an Orlando Sentinel investigation found that the state has very little power to oversee how that money is being spent or how those schools are run.

We found schools where teachers do not have college degrees or even principals do not have college degrees. The facilities, sometimes they were kind of tiny cramped windowless places.

On this week's episode, Leslie Postol talks about how she and her colleagues Annie Martin and Beth Kassab dug into Florida's school voucher program a program touted by President Trump and Education Secretary Betsy DeVos as one of the best in the country. They visited almost 40 schools, dug through thousands of documents and worked to write a balanced story about a highly politicized topic. I'm Erin McKinstry and you're listening to the IRE Radio podcast

In early 2017 President Donald Trump paid a visit to Florida with his freshly appointed education secretary Betsy DeVos. The highly publicized trip was meant to highlight the success of a state scholarship program in Florida.

President Donald Trump joined by his newly confirmed education secretary Betsy DeVos, Friday afternoon in Pine Hills at the private St. Andrew Catholic school.

The president taking some time to promote the hot button issue of school choice meeting with parents and students about his–

Education is the civil rights issue of our time and it's why I've asked Congress to support a school choice bill. We've got a lot of success in Florida and I love it. It's my second home.

These programs are called different things by different people. You might have heard them called school voucher programs whatever the name the Trump administration has been talking about them a lot. De Vos says she'd like to see them across the country. Basically they give students the option of using public funding to attend private schools. They've also received a lot of criticism.

People who are worried about how public money or money that would otherwise be public money is being spent. You know, raised concerns about we're sending a lot of money to a lot of schools with really no guarantee or no assurance that the money is being well spent.

That's Leslie Postol a reporter for The Orlando Sentinel. She said that around the same time of Trump's visit the owner and the office manager of a private school in Florida were charged with Medicaid fraud. They were accused of stealing more than four-and-a-half million dollars from their student's accounts. The school worked with special needs students. One pled guilty and the other is currently awaiting trial. Over the course of the last school year they received more than 700,000 dollars from the very program that Trump and DeVos were touting. That piqued Leslie's interest and the interest of two colleagues — Beth Kassab and Annie Martin.

Those two events together kind of made us want to take a deeper look at what was actually going on at all these schools.

Florida's three scholarship programs, one, for low income students and two, for students with disabilities. The Department of Education runs the first and a nonprofit runs the other two. All three are funded with public money. According to the National Conference of State Legislatures, 27 states have some sort of program that gives public school students money to attend private schools. These programs have received a lot of attention from the media, policymakers and education officials. But Leslie and her colleagues thought there was a piece of the conversation that was still missing.

What we were trying to do was something different than a kind of policy level piece which, you know, our newspaper and obviously plenty of others have done. We really wanted to focus on what is happening inside and you know, what is this place? To who's next bail bonds and why is that a school. And you know what are parents saying.

And because of that they didn't start by interviewing policymakers or by digging into documents. Instead they did what Leslie calls good old fashioned reporting.

Beth Kassab who is one of my colleagues and is now our enterprise editor. She kind of asked, hey can we just visit all the schools in Central Florida. Now she's not an education reporter. So she didn't realize that there were almost 400 of them just in our area. So we kind of said, no we can't probably visit 400 schools, but let's see if we can visit some of them.

Not all private schools take scholarship money. So Leslie, Annie and Beth requested two databases to find schools that do. The databases track enrollment numbers and scholarship amounts for Florida's programs. They used them to crunch numbers and identify schools. Early on in the reporting process, they started showing up at some of those schools, often unannounced.

Most of the time we just kind of showed up and said, "hey we're reporters from the Sentinel, we're working on stories on scholarships and kind of interested in seeing what you're doing". And I think we were surprised that more often than not we were invited in and sometimes given a little tour at least you know allowed to speak with the director and get some information. And those were really eye opening just to see the huge variety of places, some that kind of looked like what maybe your idea — traditional idea of a school is. And some that were, you know, in little offices, in strip malls, in a building rented from a church.

They tried to pick a variety from high end private schools that had been around a long time to smaller schools that opened a few years ago after the program started. And that relied on scholarship money for the majority of their operating budgets.

We got a taste of a school that normally charges eight or nine or ten thousand dollar tuition, on one hand, and then we went to places that were basically daycare centers that had expanded. A couple we found just by accident like we were visiting one school and we saw maybe a sign that said, "we take scholarships" outside and we just stopped on in.

What they found was shocking and complicated.

One that we visited, the facility was really rundown and you know there was a hole in the wall under the window and there was a hole in the ceiling with wires coming out. And then the director said this is our library and it was a completely empty room. No books, no furniture, no computers. And she said, "oh well we're moving". When we went back to the office and we looked up online and in the court records and found out they were being evicted. So that's why they were moving because they hadn't paid rent in more than a year.

They visited the schools in pairs. One person would take notes and the other would ask questions.

And I think that was really helpful both just to have sort of that double check on, "hey, you know I saw that hole in the wall with wires coming out. Did you see that too?" Just in case there was an issue that we had notes from both of us.

Several of the teachers and principals they met didn't have college degrees. But one school, the students sat behind partitions and did worksheets all day. At another, the teachers barely taught.

It looked like an in-home daycare, but they had a classroom in the back for kids. When we asked like, oh what curriculum do you use? They didn't know. And they were like looking on their bulletin board to see what they used and then they had a daily schedule on the board. And now this was an example where I was, you know, kind of doing the interview and Annie was looking around and she wrote down their daily schedule because she noticed that it was only like two hours of academics for what was supposed to be a six hour school day

At another school they visited, the students worked on computers all day. And as the principal was showing Leslie around, she noticed something odd. He showed us this boy's screen and he had Ds and Fs and everything that was like on the side. And I — because we were leaning over I just said to the kid, "hey, buddy you know, what grade are you in?". And he couldn't answer me. And then it turned out that he was from Haiti as many of the students were at that school and he doesn't speak English. And they had to get like another girl in the class to translate for him. But this kid was working all day on an online program that was all in English. So I kind of questioned whether that was really going to help him learn.

But they also found positive examples. The scholarship programs have strong supporters, they give parents the freedom to send their kids to specialized schools if they have special needs, or to Christian schools if they want them to have a religious education.

There's not a 140,000 kids in this program because people don't like it. So we tried to be aware that it is obviously meeting people's needs at some level.

Many of the schools, including the one the Haitian boy attended, are run by recent immigrants and many of their students are recent immigrants as well. Leslie found one principal who said that was important for many of our kids and parents.

She said parents like that most of her teachers are bilingual that everybody can speak Spanish. Her parents often don't speak English that well and they like that they can come to the school and everybody speaks Spanish and can help them. Now she said the classes are taught in English, but she said she's sort of appealing to her community.

They also found a Montessori-style school that has been formed by public school teachers and situations where low-income students or students with disabilities felt like they couldn't get what they needed from a public school and were able to afford an alternative because of the program.

Going to visit all the schools I mean that was really time consuming because they're not all, you know, right next to our office and you're driving around and hoping someone was there. But pretty much every time we went and we got in and we left, it would just be like, wow that was so interesting and I'm so glad we did that. I felt like that was really the backbone of the story.

In the end they visited 35 schools. The state had only visited 22 in the last year. Although many of the schools they visited had problems. A lot of the issues they encountered weren't something the state could do anything about. Private school teachers don't have to be state certified or use a specific curriculum. But remember how they got started on the story. The two people that were accused of Medicaid fraud. That is something the state could do something about. And Leslie, Beth and Annie wanted to see if things like background checks, fire and safety inspections and allegations of fraud were being properly overseen by the state and the nonprofit that administered the program. So they turned to documents and data to help.

The case where there have been the arrest for Medicaid fraud that prompted one of us to request from the State Department of Education, had there been an investigation on their end? And then once we realized that there had been then we asked, well can we have your fraud investigations for other schools, let's say for the last five years.

Once we dug into those they realized that several schools had falsified their health and fire safety records. And many of them continue to receive funding. They also found a school that continued to receive millions of dollars even though it had hired teachers with criminal backgrounds and failed to pay some of its teachers. And in another case the state pulled scholarship funds from a private Christian school after the principal and owner was accused of molesting a 15-year-old student. While the allegations were being investigated he was still able to serve as an administrator at a second school opened in his wife's name. Leslie said. There just aren't a lot of checks on the few rules that exist. Under the law that created the program, state officials can only visit a total of 10 randomly selected schools a year.

Then they can do a few others if there's a school that's had some problems that have come to their attention. So there's like 2000 of these schools and they're visiting 22 or 27. First of all they can't do very much when they visit. What they can do is they can just look at the required documents. So do you have something that shows you know you've had your fire inspection and you've had your background checks on — your criminal background checks. And even then, most of the schools don't have those available like they're supposed to. I mean they visited 27 schools a year before and 24 couldn't provide the documentation. And mind you these aren't surprise visits, these are scheduled.

After digging around in the Florida Department of Education's website, Leslie and her colleagues also realized that there was a way for parents to file complaints against the schools.

So once we realized that those existed then we requested a big batch of those. I think we've got about 80.

In general, Florida's open records laws are pretty good. Up until that point they hadn't had any problems getting the data and documents they needed. But when the complaints came back the state had redacted some of the parents phone numbers.

But of course, when I complained about that, then they decided they should have redacted everything. So we had a kind of funny moment where they said, can we resend those 70 complaints more redacted? And I said, no you've already sent them. Thank you, I don't need them blacked out further.

They argued that parent information on the complaints could potentially identify the child. But Leslie didn't press further. By the time they responded she had already used LexisNexis to find what she needed. Once the complaints came in, Leslie, Annie and Beth had thousands of pages of documents to dig through. They used Google Docs to keep everything organized and then they divided the workload alphabetically and started reading.

I think I started with A and Beth started down at the bottom and Annie started with L or something and we just went through them each of us taking notes.

Much of the documents were boilerplate responses from the state, but others provided fascinating details that helped paint a broader picture of some of the problems.

So some parents will get pretty frustrated that there was just no recourse when they said, "hey you know my kid's teacher was this guy who was fired from public school for having porn on his computer" or "my kid was getting really baby-ish work or my kid wasn't getting the services that I expected given that they have autism. What can I do?" And the state basically would say, you can find a different private school but we have no control over their academic offerings.

They found a teacher complaint against the administrators accused of Medicaid fraud. It was submitted four months before the pair were arrested and funding was pulled. But at the time, the State Department of Education only requested a few documents and hadn't taken any further action. They also used the complaints to identify another group of sources. Families. Many of the schools the reporters visited were proud of the work they were doing. They were happy to do video interviews for the project and to connect the reporters with parents and kids who'd benefited from the scholarship programs. But it was also important for them to find families who'd been hurt by the lax oversight and that proved trickier especially since many of the parents' phone numbers had been redacted from complaints.

One woman and she was featured pretty high in our story. I mean I couldn't find a phone number for her but I found her address and I just kind of showed up at her door.

The woman's name was Ada Melendez.

She was really very sweet because she has three boys and two — the two twins have autism and I happened to get there just as — it was the summer still on but they had like weekly therapy sessions so the therapists were there. So it was a little chaotic in her house but the boys were also occupied with their therapists.

Ada's five year old boys qualified for a state scholarship because of their disabilities. She found a private school that promised specialized help. But instead they got a 21 year old teacher with no bachelor's degree and no experience working with children with autism. Her complaint to the state fell on deaf ears. Although Ada was hesitant to talk with Leslie at first, worried that the school might come after her in some way. She eventually opened up.

I think she felt like sort of relieved that someone was listening to her story and not just sending her a form letter.

Ada's first language was Spanish and although she and Leslie were able to communicate, Leslie knew that in order to do a more in-depth interview she would need a translator.

I told her we would follow-up and I had a colleague who speaks Spanish. Gave her a callback and he came along with me for follow-up. So that just helped her comfort level a bit.

Ada had also complained to the state that she thought the facility didn't have the proper permits in place. And when Leslie called the City to confirm, she was right. The school had been operating for a year without a fire inspection or the proper permits.

The State had her complaint where she wrote that but they never followed up.

Ada wasn't alone. The Sentinel interviewed several other families with similar experiences. Now that they had on the ground coverage of the program, it was time to take their findings to public officials. But they hit a wall. They wanted to interview the Education Commissioner and the Director of the State School Choice Office. But the department denied their request. They tried multiple times, but in the end the department's communications staff would only respond to their questions via e-mail.

There was not really a good reason — not a good official reason so I'm really not sure. We tried many times and were just sent e-mails. So I felt like they were mad early on about another story that we wrote.

The Florida Department of Education said they thought the program was working to help students access a high quality education. In many cases, when the reporters confronted them with the problems they'd found, the State said there was nothing they could do. Leslie, Beth and Annie also interviewed six or seven education experts, but they ended up not including that in the final version.

We decided that we didn't want to put that in the first story. It just sort of policy wonk-ish.

It was time to write. Leslie said the process was —

Torturous. We just had so much. You know I think we sort of split it up that I would take a stab at starting with the main story. Annie Martin had one of the second stories and then Beth Kassab had one of those as well. So I guess we each took a lead on one of what would be three stories and then a lot of back and forth with all of us reading them and making suggestions.

It took several drafts but they finally published the story as a three part series called Schools Without Rules. And despite their best efforts to tell the story and back everything up with documents and data, the response was as polarized as the political debate around school choice.

We were pretty blasted with lots of criticism so it was a good deal of stress about that. Although there wasn't any criticism that anything was wrong. It was just that people's reactions seem very much formed by their views on school choice. The people who are in favor of that, of course, were furious and slamming us. And the people who think there's too much moving toward the privatization of public education were delighted.

Still the state did pull scholarship funding from two of the schools they'd highlighted and the House subcommittee held a special hearing to discuss scholarship programs in response to the story. And it also sparked a debate about whether more oversight of the schools and the program is necessary. The reporting took almost seven months. Along the way. All three of them had a balance beat reporting with a longer term project. But Leslie said, working as a team helped.

I think everything that we did we always bounced off each other. So I think we all felt like we were invested in everything even if we weren't writing the particular story. If there was advice, just be willing to listen to your colleagues you know maybe they're not writing something exactly the way you would or maybe they are not thinking the story exactly the way you would. But maybe you'll come to something that's better than either of you would have on your own. So–

Thanks for listening. Take a look at our episode notes for links to the Sentinel series and resources for reporting on education. You can subscribe to the podcast on iTunes, Stitcher, or Google Play or wherever else you get your podcasts. And you can spend hours listening to the stories behind some of the best investigative reporting in the country. At IRE.org/podcast The IRE Radio Podcast is recorded in the studios of KBIA. Sarah Hutchins is our editor. From Columbia Missouri, I'm Erin McKinstry

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Popular Transcripts IRE Podcast Transcript: The Examiners

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IRE Podcast: The Examiners

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The rumors were gruesome. Bodies stacked two a gurney as they waited examination by pathologist. The deceased arriving at funeral homes missing body parts. Families left in the dark for months waiting to hear how their loved ones died. In New Jersey, you didn't have to go far to hear about the dysfunction in the medical examiner's office.

One of the problems we have with medical examiner systems is that the legislators tend to look at us as handling the dead. But everything we do is for the living.

Reporters from New Jersey Advance Media spent more than a year pinpointing systemic problems in the medical examiner's office that went back decades. On this week's episode Abby Ivory-Ganja talks with Stephen Stirling and Sean Sullivan about how they dug into a system whose work often goes unnoticed but can have grave consequences.

It's the kind of thing that really can destroy a family in the worst case because you know a lot of society is sort of propped up by having a good death investigation system even though you might not think about it on a day to day basis.

I'm Tessa Weinberg and you're listening to the IRE radio podcast. If you asked Stephen Stirling how to find a good story he'd likely tell you to do other stories. Stephen's a data reporter for New Jersey Advance Media and he got tips to look into New Jersey state medical examiner system while working on another investigation called Heroin Town, a reporting project that came out in late 2015 and chronicled New Jersey's growing heroin epidemic. For that project Steven got data on opioid related deaths from the medical examiner's office. Red flags surfaced as he talked to sources and not all of them had to do with an increase in drug use. People were telling him the state's medical examiner office wasn't functioning like it should.

I started getting tips from medical examiners within the system. It was like, "Hey you should take a look at this."

Sources described a lack of oversight inadequate resources and a caseload that wasn't getting any lighter. So when the opioid investigation wrapped up he turned his attention to the medical examiner's looping in reporter Sean Sullivan. Their 18 month investigation found New Jersey medical examiners have rejected two thirds of the cases referred to them over the last two decades. If a case was accepted some offices took as long as three months to complete an investigation. Still pathologists were conducting more autopsies with a 20 percent smaller staff than a decade ago. All of this painted a picture of chronic mismanagement going back 40 years and that dysfunction was causing problems for real people. Many accused of unspeakable crimes or coping with the sudden loss of a loved one.

It's the kind of thing that really can destroy a family in the worst case because you know a lot of society is sort of propped up by having a good death investigation system even though you might not think about it on day to day basis.

Stephen's first step was to see if the tips he'd gotten while working on Heroin Town could be backed up by data. So he started putting in requests. But of course, getting the data he wanted wasn't so straightforward.

It was not easy. This occurred entirely under the administration of Gov. Chris Christie. He had a pretty significant reputation for not being a good open data governor in my experience. You know I've been a data journalist in New Jersey for the majority of his governorship and it just got harder and harder to get data so that wasn't terribly surprising. But you know when we initially made the request, you know, the state outright denied us and then we made it a bit differently and we started negotiating, but they kept pushing us off. They initially quoted us several thousand dollars to get the data that we were asking for.

Attorneys for New Jersey Advance Media got involved and threatened legal action. Ultimately the state backed down.

And at the end of the day we ended up paying for postage on the cost of the CD that they put it on.

During this early stage of the investigation. Stephen had been working by himself but just before the state relented and handed over the database he wanted. He reached out to Sean Sullivan who covers criminal justice and the attorney general for New Jersey Advance Media. In New Jersey, the state medical examiner sits under the AG's office. Here's Sean.

He basically said to me like, "Hey what do you know about the medical examiner's office?" Now I had, I had been on the beat for nearly a year at that point. You know there's a lot of arms of the attorney general's office and this is one of the more obscure ones. So other than knowing that the top medical examiner position had been for years now I think at that point vacant. I didn't really know a whole lot. So we basically set off to kind of get our legs under us and figure out you know how is this system set up? How is it supposed to work and how does it fail?

Shawn and Steven began researching while negotiations for the data were still taking place.

They had, at one point, handed over a sort of a sample set which showed that there was some smoke there and we were pretty confident that that was going to be some fire.

Because none of the problems they were hearing were new.

I even went so far as to you know read into the clips and going back finding this 1979 report from the state commission of investigation that described widespread dysfunction in the system as far back as the late 70's. And what we were hearing from from sources was the conditions described in that report had persisted to this day.

The role of the medical examiner is pretty simple. Figure out how and why somebody died. In New Jersey, a forensic pathologist will get involved for a couple different reasons things like murders, suicides, inmate deaths, workplace accidents and sudden infant deaths. But the reporters found that how well a death is investigated often boils down to where in the state that person lived or rather where they died. Here's why. The state's top medical examiner oversees two regional offices Northern and Southern, but those regional offices actually only manage a handful of counties and lack accreditation from the National Association of Medical Examiners. Five counties run their own independent offices and the remaining counties are overseen by three regional offices. That means the majority of the state isn't overseen by the top medical examiner.

The State Medical Examiner who, in title is, you would think, oversees everything, but actually has no power to enact anything over any of the other offices in the state of New Jersey. So you end up with this mishmash of protocols and standards that are being carried out in various capacities some better than others and some not very good at all. But there is no oversight over any of those offices. So if somebody doesn't have an office that's up to snuff. There's nobody that can penalize them or you know take any action to get the ship back on track.

The state's top medical examiner position had been vacant for years at a time because the system was dysfunctional. Two former state M.E.'s resigned in protest in 2003 and again in 2008 to draw attention to the problem. The job remained vacant for seven years. Across the country pathologists are in short supply and because of that many medical examiners have something called a medico legal death investigator. They're the people who come before the M.E. to decide if a pathologist is even going to accept a case. Stephen says they make up the backbone of the entire system in New Jersey but they're not doctors.

They go through a training course when they are hired to sort of identify what would be a good and bad case and they ultimately make the call on whether or not a medical examiner's office is going to accept the case.

The medical legal investigators are often the boots on the ground. In other states, medical examiners will go out to the scene of a death take a look around and have a stronger say in accepting or denying a case. But in New Jersey, understaffing issues meant they rarely have time the investigators notes can weigh heavily on an M.E.'s final ruling. Stephen and Sean found two-thirds of cases are turned away by the New Jersey ME's office, which is much higher than other similar statewide systems. If a case is accepted the medical examiner determines what kind of procedure should be done. Either an autopsy or an external viewing. Data shows New Jersey's pathologists are conducting nearly 30 percent more autopsies than they were 10 years ago while having 20 percent less staff. And there were more red flags. The National Association of Medical Examiners recommends an M.E. conduct no more than 250 autopsies per year. But in 2016, one New Jersey examiner did the equivalent of 444. Journalists had looked at New Jersey's broken medical examiner system over the years. But Sean says most of those stories were anecdotal. Examining a case that was mishandled or poorly investigated.

Any anecdote can always be excused away and described as an aberration.

Stephen and Shawn wanted to get at the system's underlying structural issues something no one had done before and the data was key. The State's database included 420,000 sudden death cases dating back to 1996.

When we got this data set it was irrefutable. It showed how these anecdotes that would bubble up over time pointed to problems in the system. But this showed that those outliers were really just symptoms of systemic dysfunction and that didn't come from a single villain or a single crooked or incompetent person who was in charge. It came from the fact that the state for years had just not put the resources in place to have a functioning system.

Understanding the systemic problems meant digging into four decades of history surrounding the office.

I would say this was the most sprawling complicated investigation I've ever worked on and I think Steve would tell you the same thing just because in addition to the fact that we had so much data and there were so many stories out there we just found that this was such a little understood function of government.

It took them a few months to learn about the system. A big part of their reporting process was just figuring out how things were supposed to work. Who decides which cases get seen by a pathologist, who can turn a case away and who goes to the scene of a death. Stephen examined data from other states to see how New Jersey compared and both of them spoke with experts across the country who could contextualize what was happening in their state. They found that even in New Jersey, some government employees didn't understand the ins and outs of the complex system.

The State offices is called, you know, office of the state medical examiner. I paid one $130 for records that I thought were appellate decisions involving the office of the state medical examiner and what I picked up was a $130 worth of appellate decisions involving the State Board of Medical Examiners who are the board that decide whether to punish or suspend the license of doctors. So I had tapped into an agency that is so obscure that when I put in a records request I got records for a completely different agency.

An essential piece of this story involves showing how the systemic dysfunction affected real people. That's where Valentino Ianetti came in. New Jersey Advance Media wrote a few stories about his case over the years. So he came up in a clip search. Starting in 2009, Ianetti spent more than three-and-a-half years in jail accused of murder in the stabbing death of his wife Pamela. A medical examiner initially ruled her death a homicide and Valentino was the only suspect. But the public defender assigned to Ianetti's case thought something didn't add up. So he hired a second pathologist to take a look. His findings revealed Pamela had taken enough oxycodone to lead to an overdose and that her stab wounds might have been self-inflicted. A third pathologist said Pamela's death was likely a suicide not homicide and charges against Ianetti were dropped.

That was one of the hardest interviews of this whole thing because we had to sit across from him and ask him very graphic details about the death of his wife.

Ianetti was released from jail nearly four years after his wife's death. Prosecutors said they dropped the charges because they didn't think they could prove them beyond a reasonable doubt. But they didn't declare Ianetti innocent and the ruling on Pamela's death certificate never changed. That means charges could still be brought against him at any time.

It took a lot of convincing to get him to sit down with us. And I remember at one point in the interview he's sitting across from us he says, "If this story comes out, is this something that could actually help me in my case or is this just something that is going to help other people in situations like this?" And you know I had had to be honest with them and say I don't see how this actually helps your case. But you know the story that we're doing looks at a systemic problem and it might help people in the future and he said, "Okay, well that's good enough for me."

Sean says Ianetti's case shows the importance of thorough investigations. Medical examiners work with the dead, but their findings can have a powerful effect on the living.

That sort of gets to the heart of the problem we were trying to demonstrate here is that how important these rulings are and how crucial it is that they have the resources and the standards to make sure that situations like that don't happen.

Throughout the investigation and Sean was also keeping up with daily stories on his beat covering criminal justice and the Attorney General's Office.

With these longer term stories, inevitably there's a lot of waiting that goes in. I file hundreds of records requested a year and it takes time for those to come back. There's always parts in your day where you're waiting for a source to call you back or you're waiting for your editor to finally give you feedback on your copy. And those down moments are sort of the time that you need to squirrel away to do the small things that build into a big investigation. Things like checking in on your records request things like finally reading that report that it had been sitting on your desk. That's really the only way to sort of build towards this bigger project.

Sean and Stephen's reporting process wasn't exactly smooth sailing. Sean said there was another set of obstacles. He called it typical obstruction on behalf of the state. The reporters had data experts and victims, but there was one piece of the puzzle they could never put into place. Sean and Steven never got to see an autopsy performed or get inside the facilities where sources told them bodies were stacked two to a gurney.

You know the government doesn't really want to give you any more than they legally have to give you particularly in a case like this where there is a pretty clear indication of dysfunction.

They also had trouble getting interviews with top state officials who could provide insight into how the system became so unruly. It took months of requests but eventually they got an interview with the state's top medical examiner.

I had sources in state government telling me, "there's no way you're ever going to get that guy. What interest do we have in sitting him down with you?" And eventually we were able to make the case like, "look if you guys are doing something about this you need to lay it out here because the story that we have pieced together so far points to you know decades and decades of neglect and dysfunction. And so if there's a story to tell about efforts to fix that it's in your interest to sit down and tell" that eventually they relented and gave us an interview with the state medical examiner who really it was the first time since his confirmation hearing that he had really spoken publicly about this.

The state's top medical examiner was confirmed in 2016 and since then things have started moving in the right direction. The state hired more pathologist and support staff, improved turnaround times on autopsies and brought in an outside agency to study the system and recommend changes. Still, sources told the reporters it's going to take time and some political capital to see significant improvement.

There wasn't a person that we spoke to that was like, "No, I don't really, you know, they've got a good system there. I don't think this is a problem, you know, across the board." People said that New Jersey was a laughingstock in this arena and had been for a long time.

There were moments in the investigation when Sean said they felt like they didn't have a path forward and that can be frustrating. But those moments can also work in your favor.

But this is a situation where the State was telling us how impossible it would be to give us what we were looking for and eventually we were able to figure that out and get the database out of them and then we had to set out to find exactly how this process worked. And that was very discouraging because nobody really knew. So we had to sort of chart our path there and that sort of lack of a clear paper trail can be very discouraging to you as a reporter. But it can also be an indication that you're really on to something that nobody's really looking at because clearly this was a problem that people were aware of. And it was just a matter of figuring out the road map to connect all of these disparate dots.

New Jersey Advance Media called the investigation Death and Dysfunction and it was published in December.

You know I think most reporters will tell you that more often than not, there is some platitudes and then it falls by the wayside. The reception to this story was something else.

It came out right when New Jersey's governor elect Phil Murphy was about to take office.

I think it was within 15 hours of our story going up. Murphy pledged to support wholesale reform of the system.

The story got a reaction from the State Senate too.

Suddenly a Senate bill that had been introduced year after year and another version in the assembly. Year after year and going nowhere had some steam and within weeks of our story going up they actually held a public hearing where the medical examiner who was for month to month kept away from us now sat in front of a Senate committee at a public hearing and said, "Yeah this is a structural problem. We don't have the resources that we need. My people are underpaid. The heat is going out in my building. Somebody needs to step in and fix this." And so you know I've never worked on a story where the public reaction to it was sort of so swift and so robust.

Stephen says the most memorable part of the investigation took place at the Senate hearing. One of his sources, a mother, came up to him. Her daughter had been featured in this story as an example of a questionable death investigation.

The most powerful thing to me is the hug that I got from her because she felt like I advocated on behalf of her daughter. She felt I gave her daughter a voice which she felt this system and the people in charge of it have not. Ultimately, you know, whenever I do something like this those personal impacts are always the largest things for me. They're always the most rewarding things, are always the things that stay with me longest.

Thanks for listening. Take a look at our episode notes for links to New Jersey Advance Media's investigation as well some additional reporting resources. On our next episode Allister G and Julia Carey Wong of the Guardian discuss how they confirmed a rumor about homelessness in America's largest cities. They found that in some cities officials had decided the solution was as simple as giving their homeless a one way bus ticket out of town.

There's just a sense that some of the people in greatest need of help in one of the richest cities in the world are not getting it. And the evidence of that is all around you.

You can subscribe to the podcast on iTunes, Stitcher or Google Play. Or wherever else you get your podcasts and you can spend hours listening to the stories behind some of the best investigative reporting in the country. IRE.org/podcast. The IRE radio podcast is recorded in the studios of KBIA. Abby Ivory-Ganja reported this episode. Blake Nelson draws our art for each episode. Sarah Hutchins is our editor. From Columbia Missouri. I'm Tessa Weinberg

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