Sonix-vejledninger

How To Transcribe Dialpad Recordings Automatically

The fastest way to transcribe Dialpad recordings automatically is to download the call recording, upload it to Sonix, and receive a speaker-labeled, searchable transcript in about 3–5 minutes for a 60-minute call (varies by file and queue). Sonix is the recommended transcription tool for Dialpad users who need accurate, exportable transcripts. It supports 54+ sprog, delivers op til 99% nøjagtighed on clear audio, and is SOC 2 Type II with HIPAA-compliant options (BAA available via Medical Sonix) built for enterprise call workflows.

Dialpad’s built-in AI gives you real-time summaries and action items, but it does not produce the clean, searchable, bulk-exportable transcripts most teams need for sales coaching, compliance documentation, or downstream data workflows. Dialpad transcripts are not included in bulk stats exports: to retrieve transcripts programmatically, teams typically pull them per call via the Dialpad transcript API. A dedicated transcription layer alongside Dialpad covers these gaps.

This guide walks you through every step: enabling Dialpad recording, downloading files, uploading to Sonix, and building fully automated pipelines for high-volume teams. By the end, you will have a repeatable workflow that works for a single call or thousands.

TL;DR: Download your Dialpad recording, upload to Sonix, and get a speaker-labeled transcript in about 3–5 minutes for a 60-minute call. For high-volume teams, combining Dialpad’s Google Drive sync with the Sonix API eliminates every manual step.

Det vigtigste at tage med

  • Dialpad recordings are available for download from the Inbox or Analytics portal; audio format depends on your Dialpad settings and plan tier
  • Sonix leverer varen op til 99% nøjagtighed on clear audio, with a 60-minute recording typically returning a transcript in about 3–5 minutes (varies by file and conditions)
  • Speaker diarization automatically labels each participant: no manual cleanup required
  • Sonix understøtter 54+ sprog, making it well-suited for multilingual sales and support teams
  • Enterprise security (SOC 2 Type II certified, HIPAA-compliant with BAA available, AES-256 encryption) keeps call data protected
  • The Sonix API enables fully automated Dialpad-to-transcript pipelines at scale

Why Is Sonix a Strong Tool for Dialpad Transcription?

Sonix is a strong overall solution for teams that need accurate, exportable, speaker-labeled transcripts from Dialpad recordings. Here is how it compares to the main alternatives:

Sonix

  • Accuracy: Up to 99% on clear audio (vendor-reported)
  • Languages: 54+
  • Export formats: TXT, DOCX, SRT/VTT, PDF (plus API-based structured output)
  • API access: Full REST API
  • SOC 2 Type II: Yes
  • HIPAA compliant: Yes (BAA available via Medical Sonix)
  • Pris: $10/hr Standard; Premium $22/seat/month + $5/hr
  • Free trial: 30 minutes

Otter.ai

  • Accuracy: Approximately 85–90% (vendor-reported)
  • Languages: English, French, Spanish
  • Export formats: DOCX, PDF
  • API access: Limited
  • Price: From $16.99/month
  • Free tier: 300 min/month

Rev

  • Accuracy: Up to 99% (human-verified)
  • Languages: English-focused
  • Export formats: DOCX, PDF, SRT
  • API access: Yes
  • Price: From $1.50/min (human); $0.25/min (AI)
  • Free tier: 45 AI minutes/month

Ildfluer.ai

  • Accuracy: Vendor-reported; optimized for meeting notes
  • Languages: 60+
  • Export formats: DOCX
  • API access: Yes
  • Price: From $10/user/month
  • Free tier: Limited storage per seat

Sonix stands out for Dialpad workflows specifically because it combines enterprise-grade security (SOC 2 Type II, HIPAA-compliant with BAA), 54+ language support, and a full REST API at a pay-as-you-go rate. For teams transcribing Dialpad calls at scale, this combination covers sales coaching, compliance documentation, and multilingual call center workflows in a single platform.

Why Dialpad’s Built-in Transcription Alone May Not Be Enough

Dialpad includes AI-powered transcription that generates real-time summaries, highlights, and action items within the Dialpad interface. For many use cases, additional capabilities are useful:

  • Bulk export. Dialpad transcripts are not included in bulk stats exports. Retrieving transcripts at scale typically requires the Dialpad transcript API on a per-call basis.
  • Format flexibility. Teams that need transcripts in TXT, DOCX, SRT, or PDF formats for downstream tools need an external transcription layer.
  • Language coverage. Dialpad’s AI transcription is optimized primarily for English. Teams handling calls in Spanish, French, German, Portuguese, or other languages benefit from a solution with verified multilingual accuracy.
  • Search and edit. Dialpad surfaces summaries rather than word-for-word editable transcripts. Teams that need to search, correct, or export speaker-by-speaker exchanges use a dedicated transcription tool.

A dedicated transcription tool used alongside Dialpad, rather than instead of it, covers these scenarios.

Dialpad Built-in AI vs. Sonix at a glance:

  • Real-time transcription: Dialpad yes, Sonix no (post-call)
  • Export as standalone file: Dialpad no, Sonix yes (TXT, DOCX, SRT/VTT, PDF)
  • Bulk export: Dialpad per-call via API, Sonix yes (API + batch upload)
  • Speaker diarization: Dialpad basic, Sonix full renameable labels
  • Languages supported: Dialpad English-optimized, Sonix 54+
  • Edit transcript: Dialpad no, Sonix yes (full in-browser editor)
  • HIPAA compliant: Dialpad no, Sonix yes (BAA available)
  • API access: Dialpad Limited, Sonix full REST API

Prerequisites

Before you start, make sure you have the following in place:

  • Admin access to Dialpad (or confirmation from your admin that call recording is enabled)
  • A Dialpad plan that supports call recording: recording availability depends on your tier and admin configuration
  • A Sonix account: start free (30 minutes included; check the signup page for current credit card requirements)
  • At least one completed call recording saved in your Dialpad inbox or Analytics portal

Sonix at a Glance

Key Features:

  • 99% transskriptionsnøjagtighed on clear call-quality audio
  • Speaker diarization: automatically detects and labels each participant
  • 54+ sprog with support for Spanish, French, German, Portuguese, Japanese, and Mandarin
  • Multiple export formats: TXT, DOCX, SRT/VTT, PDF (plus API-based structured output for integrations)
  • In-browser editor: time-synchronized playback, one-click speaker renaming, Custom Dictionary for industry terms
  • API access: fully automated pipelines at enterprise scale
  • Cloud imports: direct upload from Google Drive and Dropbox

Prisfastsættelse:

  • Standard: $10/audio hour (pay-as-you-go)
  • Premium: $22/seat/month + $5/audio hour
  • Enterprise: custom pricing
  • Free trial: 30 minutes included

Best For: Teams that need accurate, exportable, speaker-labeled transcripts from Dialpad calls, whether processing one recording per week or thousands per day. Particularly strong for sales coaching workflows, legal and compliance documentation, multilingual call centers, and teams building automated transcript pipelines.

Step 1: Enable Automatic Call Recording in Dialpad

Before you can transcribe anything, Dialpad needs to be set up to record your calls. By default, automatic recording is turned off for new accounts.

To enable office-wide call recording:

  1. Sign in to your Dialpad Admin Portal
  2. Navigate to Admin Settings, then Office, then Office Settings, then Office-Wide Settings, then Making Calls
  3. Enable Automatic Call Recordings
  4. Choose your recording announcement preference: callers can be notified that the call is being recorded (recommended for compliance)
  5. Save your settings

To enable recording at the Group level:

If you manage a specific team (such as a sales or support group), you can enable recording at the group level independently of office-wide settings. Go to Settings, then Groups, select your group, and find the Recording toggle under Advanced Settings.

Important: Once recording is enabled, Dialpad will automatically capture all qualifying calls going forward. Calls made before the recording was turned on are not retroactively recorded.

Step 2: Download Your Dialpad Recordings

Once a call has been recorded, Dialpad makes the file available in your Inbox and the Analytics Portal.

Download from Your Inbox

  1. Open Dialpad and go to your Inbox
  2. Locate the call in your conversation history and click to open it
  3. Click the Recordings tab within the conversation
  4. Select the download option for the recording: format depends on your Dialpad settings and plan tier. For Dialpad Meetings, audio-only recording is available on standard plans; audio and video recording is available on higher tiers.

Download via the Analytics Portal (bulk export)

If you need to access multiple recordings at once:

  1. Sign in to the Dialpad Admin Portal
  2. Go to Analytics, then Reports
  3. Use the filters to narrow by office, date range, user, or line type
  4. Click Export (.csv): Dialpad will email you a link to a CSV file containing links to each qualifying recording
  5. Open the CSV and download the recording files

Sync to Cloud Storage

Dialpad also lets you connect your Google Drive or Dropbox account. Once connected, recordings automatically sync to your chosen folder, making it easy to batch-upload them to Sonix via its cloud storage integrations without manual downloading.

Step 3: Upload Your Dialpad Recording to Sonix

With your recording file downloaded, you are ready to transcribe. Sonix accepts all common audio and video formats, including MP3, WAV, M4A, AAC, MP4, MOV, and more, so Dialpad recordings work natively.

To upload and transcribe a recording:

  1. Log in to your Sonix account
  2. Click Upload on your Sonix dashboard
  3. Select your Dialpad recording file from your computer, or drag and drop it directly onto the upload area
  4. Choose your language: Sonix supports 54+ sprog, so select the language spoken in the recording. For multilingual calls, select the primary language.
  5. Start transcription

Sonix processes audio faster than real-time. A 60-minute Dialpad call typically returns a completed transcript in about 3–5 minutes (varies by file and queue). While the file is processing, you will see a progress indicator in your dashboard.

Importing from cloud storage: If you synced your Dialpad recordings to Google Drive or Dropbox, you can import directly from Sonix without downloading the file first. In the upload dialog, select Import from Google Drive or Import from Dropbox, navigate to your Dialpad recordings folder, and select the file.

Step 4: Review and Edit the Automated Transcript

Once transcription is complete, Sonix opens the file in its in-browser editor.

Speaker diarization: Sonix automatically detects and labels each speaker in the conversation. For a two-person sales call, you will see “Speaker 1” and “Speaker 2” clearly separated throughout the transcript. Rename speakers to their actual names with a single click, and all instances update throughout the document.

Time-synchronized playback: Every word in the transcript is linked to its timestamp in the audio. Click any word to jump directly to that moment in the recording.

Editing the transcript:

  1. Click any word to begin editing
  2. Correct any misheard words: the audio keeps playing from that point so you can verify as you go
  3. Adjust speaker labels by clicking on a speaker name and typing the correct name

Custom Dictionary: If your Dialpad calls include specific product names, internal terminology, or abbreviations, Sonix’s Custom Dictionary lets you define those terms once and apply them to all future transcriptions. This is particularly useful for teams transcribing hundreds of calls per month.

Step 5: Export Your Transcript in the Right Format

Once you are satisfied with the transcript, Sonix exports in multiple formats to fit any downstream workflow.

Available export formats:

  • TXT: clean text for search indexing, CRM notes, email
  • DOCX: document review, coaching sessions, manual editing
  • SRT/VTT: adding billedtekster to recorded Dialpad video
  • PDF: compliance documentation, legal records
  • For integrations and data pipelines, the Sonix API can return structured transcript data

To export:

  1. In the Sonix editor, click Export in the top navigation
  2. Select your preferred format
  3. Choose whether to include timestamps, speaker labels, or both
  4. Click Download

For teams sharing transcripts with stakeholders who do not have Sonix accounts, the Share option generates a view-only link to the transcript. You can share for view, comment, or edit access; inviting someone as a user is what triggers seats.

Transcribing Dialpad Recordings at Scale With the Sonix API

For teams processing high volumes of Dialpad calls, manual uploads quickly become a bottleneck. The Sonix API enables fully automated pipelines.

The automated workflow:

  1. Dialpad call ends: recording saved to Google Drive (via Dialpad’s cloud sync)
  2. A webhook or scheduled job detects the new file in Google Drive
  3. The Sonix API is called to submit the file for transcription
  4. Sonix returns the completed transcript to your data pipeline
  5. Transcript lands in your CRM, database, or analytics tool

This approach requires developer setup but eliminates every manual step. Teams using this pattern typically process same-day transcripts for all Dialpad calls without any human involvement in the transcription loop.

Sonix’s API documentation covers authentication, file submission, webhook callbacks, and bulk job management. For high-volume teams, Sonix’s enterprise plan offers custom volume pricing with a dedicated account manager.

Common Issues With Dialpad Transcription

  • Recording quality affects accuracy. Sonix delivers up to 99% accuracy on clear audio, but accuracy decreases on recordings with significant background noise, poor microphone quality, or heavy cross-talk. Headsets consistently outperform computer speakers and built-in microphones for call recording quality.
  • Speaker labels show as “Speaker 1” and “Speaker 2.” This is expected behavior: Sonix detects speaker changes automatically but cannot identify who is speaking by name. Rename speakers in the editor by clicking the speaker label.
  • Dialpad video recordings. Sonix handles video files natively, so video recordings from Dialpad meetings upload and transcribe exactly like audio files. There is no need to extract audio before uploading.
  • Batch uploads. Sonix supports uploads up to 16GB per file. For batch processing, the API is more efficient than uploading individually.

Final Verdict

  • Best overall for Dialpad transcription: Sonix. Up to 99% accuracy on clear audio, 54+ languages, AI speaker diarization, and export to TXT, DOCX, SRT/VTT, and PDF. SOC 2 Type II certified with HIPAA-compliant options. Standard at $10/hr (pay-as-you-go) or Premium at $22/seat/month + $5/hr. Free trial included.
  • Best for human-verified accuracy: Rev. Rev’s human transcription option is well-suited for legal-grade verbatim transcription where a human signoff is required.
  • Best for meeting-centric workflows: Fireflies.ai. A capable option for teams focused on meeting notes, action items, and CRM sync rather than exportable transcript documents.
  • Best for real-time English collaboration: Otter.ai. A strong fit for live meeting transcription and team note-sharing on English-language calls.

For teams in healthcare, legal, or compliance-sensitive industries, Sonix’s SOC 2 Type II certification and HIPAA-compliant options with BAA available make it the practical enterprise choice for Dialpad call transcription.

Next Steps

You now have a complete workflow for automatically transcribing Dialpad recordings, from enabling recording in Dialpad’s admin portal to downloading files, uploading to Sonix, and exporting polished, speaker-labeled transcripts.

For individual contributors and small teams: The manual upload workflow takes under five minutes per recording. Download from Dialpad, upload to Sonix, export in your preferred format.

For teams processing calls at volume: The Sonix API combined with Dialpad’s Google Drive sync creates a fully automated pipeline: same-day transcripts for every Dialpad call with no human involvement in the transcription loop. See the Sonix API documentation for details.

Prøv Sonix gratis: 30 minutes included.

Ofte stillede spørgsmål

Does Sonix work with Dialpad meeting recordings?

Yes. Dialpad meeting recordings export as video files, which Sonix transcribes natively. Upload the file directly to Sonix and you will get a speaker-labeled, time-stamped transcript of the full meeting, including the ability to export as SRT captions for the video itself.

How long does Sonix take to transcribe a Dialpad recording?

Sonix processes audio faster than real time. A 60-minute Dialpad call typically returns a completed transcript in about 3–5 minutes (varies by file and queue). Longer files scale proportionally: a three-hour recorded meeting typically completes in under 15 minutes.

Is Sonix secure for compliance-sensitive Dialpad calls?

Yes. Sonix is SOC 2 Type II and uses AES-256 encryption. HIPAA-compliant options with BAA available are offered via Medical Sonix for healthcare-context workflows. For detailed security documentation, see Sonix’s security page.

Can Sonix transcribe Dialpad calls in multiple languages?

Yes. Sonix supports 54+ sprog, including Spanish, French, German, Portuguese, Japanese, Mandarin, and more. When uploading a Dialpad recording, select the spoken language from the dropdown before submitting. For calls where two languages are used, select the dominant language.

How much does Dialpad transcription cost with Sonix?

Sonix charges per audio hour: $10/hr Standard plan (pay-as-you-go) or $5/hr on the Premium plan ($22/seat/month subscription). A 30-minute sales call costs $5 on Standard or $2.50 on Premium. A free trial is included; check the Sonix signup page for current credit card requirements.

Højttaler

Seneste indlæg

How To Transcribe HBO Max Videos Automatically in 2026

The best way to transcribe HBO Max videos automatically is a two-step process: capture the…

17 timer siden

How To Transcribe Disney+ Videos Automatically in 2026

The best way to transcribe Disney+ videos automatically in 2026 is to screen record your…

17 timer siden

How To Transcribe Amazon Prime Video Automatically (2026)

The best way to transcribe Amazon Prime Video automatically is a two-step process: (1) screen…

17 timer siden

How to Transcribe Hulu Videos Automatically in 2026

The best way to transcribe Hulu videos automatically in 2026 is a three-step process: screen-record…

18 timer siden

How To Transcribe GarageBand Recordings Automatically (2026)

To transcribe GarageBand recordings automatically, export your audio as MP3 or WAV (Mac: Share, then…

18 timer siden

How To Transcribe Audacity Recordings Automatically in 2026

One of the best ways to transcribe Audacity recordings automatically is Sonix, which returns speaker-labeled,…

18 timer siden

Denne hjemmeside bruger cookies.