The fastest way to transcribe Dialpad recordings automatically is to download the call recording, upload it to Sonix, and receive a speaker-labeled, searchable transcript in about 3–5 minutes for a 60-minute call (varies by file and queue). Sonix is the recommended transcription tool for Dialpad users who need accurate, exportable transcripts. It supports 54+ sprog, delivers op til 99% nøjagtighed on clear audio, and is SOC 2 Type II with HIPAA-compliant options (BAA available via Medical Sonix) built for enterprise call workflows.
Dialpad’s built-in AI gives you real-time summaries and action items, but it does not produce the clean, searchable, bulk-exportable transcripts most teams need for sales coaching, compliance documentation, or downstream data workflows. Dialpad transcripts are not included in bulk stats exports: to retrieve transcripts programmatically, teams typically pull them per call via the Dialpad transcript API. A dedicated transcription layer alongside Dialpad covers these gaps.
This guide walks you through every step: enabling Dialpad recording, downloading files, uploading to Sonix, and building fully automated pipelines for high-volume teams. By the end, you will have a repeatable workflow that works for a single call or thousands.
TL;DR: Download your Dialpad recording, upload to Sonix, and get a speaker-labeled transcript in about 3–5 minutes for a 60-minute call. For high-volume teams, combining Dialpad’s Google Drive sync with the Sonix API eliminates every manual step.
Sonix is a strong overall solution for teams that need accurate, exportable, speaker-labeled transcripts from Dialpad recordings. Here is how it compares to the main alternatives:
Sonix stands out for Dialpad workflows specifically because it combines enterprise-grade security (SOC 2 Type II, HIPAA-compliant with BAA), 54+ language support, and a full REST API at a pay-as-you-go rate. For teams transcribing Dialpad calls at scale, this combination covers sales coaching, compliance documentation, and multilingual call center workflows in a single platform.
Dialpad includes AI-powered transcription that generates real-time summaries, highlights, and action items within the Dialpad interface. For many use cases, additional capabilities are useful:
A dedicated transcription tool used alongside Dialpad, rather than instead of it, covers these scenarios.
Dialpad Built-in AI vs. Sonix at a glance:
Before you start, make sure you have the following in place:
Key Features:
Prisfastsættelse:
Best For: Teams that need accurate, exportable, speaker-labeled transcripts from Dialpad calls, whether processing one recording per week or thousands per day. Particularly strong for sales coaching workflows, legal and compliance documentation, multilingual call centers, and teams building automated transcript pipelines.
Before you can transcribe anything, Dialpad needs to be set up to record your calls. By default, automatic recording is turned off for new accounts.
To enable office-wide call recording:
To enable recording at the Group level:
If you manage a specific team (such as a sales or support group), you can enable recording at the group level independently of office-wide settings. Go to Settings, then Groups, select your group, and find the Recording toggle under Advanced Settings.
Important: Once recording is enabled, Dialpad will automatically capture all qualifying calls going forward. Calls made before the recording was turned on are not retroactively recorded.
Once a call has been recorded, Dialpad makes the file available in your Inbox and the Analytics Portal.
If you need to access multiple recordings at once:
Dialpad also lets you connect your Google Drive or Dropbox account. Once connected, recordings automatically sync to your chosen folder, making it easy to batch-upload them to Sonix via its cloud storage integrations without manual downloading.
With your recording file downloaded, you are ready to transcribe. Sonix accepts all common audio and video formats, including MP3, WAV, M4A, AAC, MP4, MOV, and more, so Dialpad recordings work natively.
To upload and transcribe a recording:
Sonix processes audio faster than real-time. A 60-minute Dialpad call typically returns a completed transcript in about 3–5 minutes (varies by file and queue). While the file is processing, you will see a progress indicator in your dashboard.
Importing from cloud storage: If you synced your Dialpad recordings to Google Drive or Dropbox, you can import directly from Sonix without downloading the file first. In the upload dialog, select Import from Google Drive or Import from Dropbox, navigate to your Dialpad recordings folder, and select the file.
Once transcription is complete, Sonix opens the file in its in-browser editor.
Speaker diarization: Sonix automatically detects and labels each speaker in the conversation. For a two-person sales call, you will see “Speaker 1” and “Speaker 2” clearly separated throughout the transcript. Rename speakers to their actual names with a single click, and all instances update throughout the document.
Time-synchronized playback: Every word in the transcript is linked to its timestamp in the audio. Click any word to jump directly to that moment in the recording.
Editing the transcript:
Custom Dictionary: If your Dialpad calls include specific product names, internal terminology, or abbreviations, Sonix’s Custom Dictionary lets you define those terms once and apply them to all future transcriptions. This is particularly useful for teams transcribing hundreds of calls per month.
Once you are satisfied with the transcript, Sonix exports in multiple formats to fit any downstream workflow.
Available export formats:
To export:
For teams sharing transcripts with stakeholders who do not have Sonix accounts, the Share option generates a view-only link to the transcript. You can share for view, comment, or edit access; inviting someone as a user is what triggers seats.
For teams processing high volumes of Dialpad calls, manual uploads quickly become a bottleneck. The Sonix API enables fully automated pipelines.
The automated workflow:
This approach requires developer setup but eliminates every manual step. Teams using this pattern typically process same-day transcripts for all Dialpad calls without any human involvement in the transcription loop.
Sonix’s API documentation covers authentication, file submission, webhook callbacks, and bulk job management. For high-volume teams, Sonix’s enterprise plan offers custom volume pricing with a dedicated account manager.
For teams in healthcare, legal, or compliance-sensitive industries, Sonix’s SOC 2 Type II certification and HIPAA-compliant options with BAA available make it the practical enterprise choice for Dialpad call transcription.
You now have a complete workflow for automatically transcribing Dialpad recordings, from enabling recording in Dialpad’s admin portal to downloading files, uploading to Sonix, and exporting polished, speaker-labeled transcripts.
For individual contributors and small teams: The manual upload workflow takes under five minutes per recording. Download from Dialpad, upload to Sonix, export in your preferred format.
For teams processing calls at volume: The Sonix API combined with Dialpad’s Google Drive sync creates a fully automated pipeline: same-day transcripts for every Dialpad call with no human involvement in the transcription loop. See the Sonix API documentation for details.
Prøv Sonix gratis: 30 minutes included.
Yes. Dialpad meeting recordings export as video files, which Sonix transcribes natively. Upload the file directly to Sonix and you will get a speaker-labeled, time-stamped transcript of the full meeting, including the ability to export as SRT captions for the video itself.
Sonix processes audio faster than real time. A 60-minute Dialpad call typically returns a completed transcript in about 3–5 minutes (varies by file and queue). Longer files scale proportionally: a three-hour recorded meeting typically completes in under 15 minutes.
Yes. Sonix is SOC 2 Type II and uses AES-256 encryption. HIPAA-compliant options with BAA available are offered via Medical Sonix for healthcare-context workflows. For detailed security documentation, see Sonix’s security page.
Yes. Sonix supports 54+ sprog, including Spanish, French, German, Portuguese, Japanese, Mandarin, and more. When uploading a Dialpad recording, select the spoken language from the dropdown before submitting. For calls where two languages are used, select the dominant language.
Sonix charges per audio hour: $10/hr Standard plan (pay-as-you-go) or $5/hr on the Premium plan ($22/seat/month subscription). A 30-minute sales call costs $5 on Standard or $2.50 on Premium. A free trial is included; check the Sonix signup page for current credit card requirements.
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