{"id":982,"date":"2026-09-01T11:30:10","date_gmt":"2026-09-01T11:30:10","guid":{"rendered":"https:\/\/sonix.ai\/ai\/?p=982"},"modified":"2026-09-01T13:52:30","modified_gmt":"2026-09-01T13:52:30","slug":"transcribe-genesys-recordings-automatically","status":"publish","type":"post","link":"https:\/\/sonix.ai\/ai\/zh\/\u81ea\u52a8\u8f6c\u5f55\u300a\u521b\u4e16\u7eaa\u300b\u7684\u5f55\u97f3\/","title":{"rendered":"\u5982\u4f55\u81ea\u52a8\u8f6c\u5f55\u300aGenesys\u300b\u7684\u5f55\u97f3"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u60a8\u7684\u8054\u7edc\u4e2d\u5fc3\u4f1a\u8bb0\u5f55\u5ba2\u6237\u4e92\u52a8\u60c5\u51b5\uff0c\u4f46\u8d28\u91cf\u4fdd\u8bc1\u56e2\u961f\u53ea\u80fd\u624b\u52a8\u5ba1\u67e5\u5176\u4e2d\u4e00\u90e8\u5206\u901a\u8bdd\uff0c\u5bfc\u81f4\u5b9d\u8d35\u7684\u6d1e\u5bdf\u88ab\u57cb\u6ca1\u5728\u97f3\u9891\u6587\u4ef6\u4e2d\u3002\u73b0\u4ee3<\/span> <a href=\"https:\/\/sonix.ai\/features\/automated-transcription\"><span style=\"font-weight: 400;\">\u81ea\u52a8\u8f6c\u5f55<\/span><\/a><span style=\"font-weight: 400;\"> \u901a\u8fc7\u5c06\u901a\u8bdd\u5f55\u97f3\u8f6c\u6362\u4e3a\u53ef\u641c\u7d22\u3001\u53ef\u5206\u6790\u7684\u6587\u672c\uff0c\u8fd9\u4e00\u6280\u672f\u5f7b\u5e95\u6539\u53d8\u4e86\u8fd9\u4e00\u5c40\u9762\u3002\u65e0\u8bba\u60a8\u662f\u7ba1\u7406\u5408\u89c4\u8981\u6c42\u3001\u57f9\u8bad\u65b0\u5ba2\u670d\u4ee3\u8868\uff0c\u8fd8\u662f\u5206\u6790\u5ba2\u6237\u5bf9\u8bdd\u4ee5\u53d1\u73b0\u8d8b\u52bf\uff0c\u81ea\u52a8\u8f6c\u5f55\u90fd\u80fd\u51cf\u5c11\u56e2\u961f\u5728\u91c7\u53d6\u884c\u52a8\u524d\u8046\u542c\u5f55\u97f3\u6240\u9700\u7684\u65f6\u95f4\u3002.<\/span><\/p>\n<h2><b>\u4e3b\u8981\u6536\u83b7<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Genesys Cloud \u652f\u6301\u4e09\u79cd\u8f6c\u5f55\u5f15\u64ce\u8def\u5f84\uff1a\u539f\u751f\u8bed\u97f3\u8f6c\u5f55\u3001\u6269\u5c55\u8bed\u97f3\u8f6c\u5f55\u670d\u52a1\u4ee5\u53ca\u9762\u5411\u7b2c\u4e09\u65b9\u63d0\u4f9b\u5546\u7684\u8f6c\u5f55\u8fde\u63a5\u5668<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u4f4e\u5ef6\u8fdf\u6a21\u5f0f\u53ef\u5728\u4e0d\u4ea7\u751f\u989d\u5916\u8d39\u7528\u7684\u60c5\u51b5\u4e0b\uff0c\u5c06\u9884\u8ba1\u7684\u8f6c\u5f55\u5ef6\u8fdf\u4ece\u5927\u7ea635-40\u79d2\u7f29\u77ed\u81f33-5\u79d2<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u8bcd\u5178\u7ba1\u7406\u53ef\u4ee5\u63d0\u9ad8\u5bf9\u516c\u53f8\u4e13\u5c5e\u672f\u8bed\uff08\u5982\u54c1\u724c\u540d\u79f0\u548c\u884c\u4e1a\u672f\u8bed\uff09\u7684\u8bc6\u522b\u7387<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u539f\u751f\u548c\u6269\u5c55\u8f6c\u5f55\u670d\u52a1\u53d7 Genesys fair \u8d44\u6e90\u914d\u989d\u7684\u9650\u5236\uff0c\u5f53\u7ec4\u7ec7\u8d85\u51fa\u5176\u914d\u989d\u65f6\uff0c\u5c06\u4ea7\u751f\u8d85\u989d\u8d39\u7528\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u8bed\u97f3\u548c\u6587\u672c\u5206\u6790\u80fd\u591f\u5927\u89c4\u6a21\u5206\u6790\u7b26\u5408\u6761\u4ef6\u7684\u4ea4\u4e92\uff0c\u800c\u4e0d\u662f\u4ec5\u4f9d\u8d56\u4e8e\u4eba\u5de5\u7b5b\u9009\u7684\u901a\u8bdd<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5916\u90e8\u8f6c\u5f55\u5e73\u53f0\u53ef\u4e0eGenesys\u7684\u539f\u751f\u529f\u80fd\u76f8\u8f85\u76f8\u6210\uff0c\u4ee5\u652f\u6301\u901a\u8bdd\u540e\u53ca\u4e13\u9879\u5de5\u4f5c\u6d41\u7a0b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Genesys\u8bed\u97f3\u8f6c\u5f55\u529f\u80fd\u53ef\u8bc6\u522b\u53c2\u4e0e\u8005\uff0c\u4f8b\u5982\u5ba2\u6237\u3001\u5ba2\u670d\u4ee3\u8868\u3001IVR\u3001ACD\u3001\u4f1a\u8bae\u4ee5\u53ca\u8bed\u97f3\u4fe1\u7bb1\u3002<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u81ea\u52a8\u8f6c\u5f55\u529f\u80fd\u53ef\u5c06\u5f55\u97f3\u5bf9\u8bdd\u8f6c\u6362\u4e3a\u53ef\u641c\u7d22\u7684\u6587\u672c\uff0c\u4ee5\u4fbf\u56e2\u961f\u66f4\u9ad8\u6548\u5730\u8fdb\u884c\u5ba1\u67e5<\/span><\/li>\n<\/ul>\n<h2><b>\u4e3a\u4ec0\u4e48\u81ea\u52a8\u8f6c\u5f55\u5bf9 Genesys \u901a\u8bdd\u5f55\u97f3\u81f3\u5173\u91cd\u8981<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u624b\u52a8\u8f6c\u5f55\u5f55\u97f3\u901a\u8bdd\u662f\u4e00\u9879\u52b3\u52a8\u5bc6\u96c6\u578b\u5de5\u4f5c\uff0c\u56e0\u4e3a\u5ba1\u6838\u4eba\u5458\u5fc5\u987b\u4e00\u8fb9\u542c\u5f55\u97f3\uff0c\u4e00\u8fb9\u6253\u5b57\uff0c\u540c\u65f6\u8fd8\u8981\u66f4\u6b63\u9519\u8bef\u5e76\u8bc6\u522b\u8bf4\u8bdd\u8005\u3002\u5982\u679c\u5c06\u8fd9\u4e00\u5de5\u4f5c\u91cf\u4e58\u4ee5\u547c\u53eb\u4e2d\u5fc3\u5e9e\u5927\u7684\u901a\u8bdd\u91cf\uff0c\u8f6c\u5f55\u5de5\u4f5c\u5f88\u5feb\u5c31\u4f1a\u6210\u4e3a\u74f6\u9888\u3002.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u81ea\u52a8\u8f6c\u5f55\u6280\u672f\u6539\u53d8\u4e86\u8fd9\u4e00\u5de5\u4f5c\u6d41\u7a0b\u3002\u7ecf\u8fc7\u6b63\u786e\u914d\u7f6e\u540e\uff0cGenesys Cloud \u53ef\u5c06\u8bed\u97f3\u4ea4\u4e92\u8f6c\u6362\u4e3a\u5e26\u6709\u65f6\u95f4\u4fe1\u606f\u548c\u60c5\u611f\u5206\u6790\u7684\u3001\u6309\u53d1\u8a00\u4eba\u5206\u9694\u7684\u6587\u672c\u3002\u8fd9\u79cd\u8f6c\u6362\u5e26\u6765\u4e86\u591a\u9879\u8fd0\u8425\u4f18\u52bf\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u5927\u89c4\u6a21\u5408\u89c4\u76d1\u63a7<\/b><span style=\"font-weight: 400;\">: \u641c\u7d22\u5e76\u5206\u6790\u66f4\u591a\u4ea4\u4e92\u5185\u5bb9\uff0c\u4ee5\u67e5\u627e\u4fe1\u606f\u62ab\u9732\u8981\u6c42\u53ca\u5176\u4ed6\u4e0e\u5408\u89c4\u76f8\u5173\u7684\u77ed\u8bed<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u667a\u80fd\u4f53\u7684\u6307\u5bfc\u7cbe\u5ea6<\/b><span style=\"font-weight: 400;\">: \u5728\u5927\u91cf\u4ea4\u4e92\u8bb0\u5f55\u4e2d\u641c\u7d22\u7279\u5b9a\u77ed\u8bed\u3001\u5f02\u8bae\u6216\u5904\u7406\u6a21\u5f0f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u5ba2\u6237\u6d1e\u5bdf\u63d0\u53d6<\/b><span style=\"font-weight: 400;\">: \u65e0\u9700\u624b\u52a8\u6536\u542c\u6bcf\u4e00\u6bb5\u5f55\u97f3\uff0c\u5373\u53ef\u8bc6\u522b\u53cd\u590d\u51fa\u73b0\u7684\u4e3b\u9898\u548c\u60c5\u7eea\u8d8b\u52bf<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u4e89\u8bae\u89e3\u51b3\u901f\u5ea6<\/b><span style=\"font-weight: 400;\">: \u641c\u7d22\u6587\u5b57\u8bb0\u5f55\uff0c\u5e76\u5229\u7528\u65f6\u95f4\u6233\u66f4\u5feb\u5730\u5b9a\u4f4d\u76f8\u5173\u5bf9\u8bdd\u7247\u6bb5<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u5bf9\u4e8e\u5904\u7406\u654f\u611f\u5bf9\u8bdd\u7684\u8054\u7edc\u4e2d\u5fc3\u2014\u2014\u4f8b\u5982\u533b\u7597\u4fdd\u5065\u3001\u91d1\u878d\u670d\u52a1\u6216\u6cd5\u5f8b\u54a8\u8be2\u2014\u2014\u8f6c\u5f55\u529f\u80fd\u53ef\u4ee5\u751f\u6210\u53ef\u4f9b\u68c0\u7d22\u7684\u8bb0\u5f55\uff0c\u4ece\u800c\u652f\u6301\u5ba1\u67e5\u5de5\u4f5c\u6d41\u7a0b\u3002\u5404\u7ec4\u7ec7\u4ecd\u9700\u6839\u636e\u81ea\u8eab\u7684\u6cd5\u5f8b\u548c\u76d1\u7ba1\u8981\u6c42\uff0c\u914d\u7f6e\u5f55\u97f3\u3001\u8bbf\u95ee\u3001\u4fe1\u606f\u906e\u853d\u3001\u4fdd\u7559\u53ca\u5176\u4ed6\u63a7\u5236\u63aa\u65bd\u3002.<\/span><\/p>\n<h2><b>\u4e3a Genesys \u5f55\u97f3\u9009\u62e9\u5408\u9002\u7684\u8f6c\u5f55\u65b9\u6cd5<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Genesys Cloud \u652f\u6301\u4e09\u79cd\u8f6c\u5f55\u5f15\u64ce\u8def\u5f84\uff0c\u5177\u4f53\u53d6\u51b3\u4e8e\u8bb8\u53ef\u548c\u914d\u7f6e\uff1a<\/span><\/p>\n<h3><b>\u539f\u751f Genesys Cloud \u8bed\u97f3\u8f6c\u5f55<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u5f53\u60a8\u7684 Genesys \u8bb8\u53ef\u548c\u914d\u7f6e\u652f\u6301\u8bed\u97f3\u8f6c\u5f55\u529f\u80fd\u65f6\uff0cGenesys Cloud \u8bed\u97f3\u8f6c\u5f55\u5373\u4e3a\u8be5\u5e73\u53f0\u7684\u9ed8\u8ba4\u8f6c\u5f55\u5f15\u64ce\u3002\u5b83\u4e13\u4e3a\u8054\u7edc\u4e2d\u5fc3\u5bf9\u8bdd\u8bbe\u8ba1\uff0c\u5e76\u652f\u6301\u9488\u5bf9\u7ec4\u7ec7\u7279\u5b9a\u672f\u8bed\u7684\u8bcd\u5178\u7ba1\u7406\u3002.<\/span><\/p>\n<h3><b>\u6269\u5c55\u8bed\u97f3\u8f6c\u5f55\u670d\u52a1\uff08EVTS\uff09<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">EVTS \u5229\u7528 Amazon Transcribe \u63d0\u4f9b\u4e86\u8d85\u8d8a\u539f\u751f Genesys \u5f15\u64ce\u7684\u989d\u5916\u8bed\u8a00\u548c\u65b9\u8a00\u652f\u6301\u3002\u5f53\u60a8\u6240\u9700\u7684\u65b9\u8a00\u867d\u53d7 EVTS \u652f\u6301\u4f46\u672a\u88ab\u539f\u751f\u8bed\u97f3\u8f6c\u5f55\u529f\u80fd\u652f\u6301\u65f6\uff0c\u6216\u8005\u5f53\u60a8\u5e0c\u671b\u9488\u5bf9\u7279\u5b9a\u8bed\u8a00\u4f7f\u7528\u5176\u4ed6\u53d7\u652f\u6301\u7684\u5f15\u64ce\u65f6\uff0c\u8bf7\u9009\u62e9\u6b64\u9009\u9879\u3002.<\/span><\/p>\n<h3><b>\u8f6c\u5f55\u8fde\u63a5\u5668<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u201c\u8f6c\u5f55\u8fde\u63a5\u5668\u201d\u4f7f Genesys Cloud \u80fd\u591f\u901a\u8fc7 AudioHook \u534f\u8bae\uff0c\u5c06\u8bed\u97f3\u4ea4\u4e92\u6d41\u5f0f\u4f20\u8f93\u81f3\u517c\u5bb9\u7684\u7b2c\u4e09\u65b9\u8f6c\u5f55\u670d\u52a1\u63d0\u4f9b\u5546\u3002\u9700\u8981\u6307\u5b9a\u670d\u52a1\u63d0\u4f9b\u5546\u3001\u4e13\u4e1a\u9886\u57df\u8f6c\u5f55\u4e13\u5bb6\u6216\u81ea\u5b9a\u4e49\u8bed\u8a00\u6a21\u578b\u7684\u4f01\u4e1a\uff0c\u53ef\u8003\u8651\u91c7\u7528\u6b64\u65b9\u6848\u3002Genesys \u6309\u5206\u949f\u8ba1\u8d39\u6536\u53d6\u201c\u8f6c\u5f55\u8fde\u63a5\u5668\u201d\u7684\u4f7f\u7528\u8d39\u7528\uff0c\u800c\u5916\u90e8\u670d\u52a1\u63d0\u4f9b\u5546\u53ef\u80fd\u4f1a\u6709\u5176\u81ea\u8eab\u7684\u5b9a\u4ef7\u6807\u51c6\u3002.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u60a8\u7684\u9009\u62e9\u53d6\u51b3\u4e8e\u4ee5\u4e0b\u51e0\u4e2a\u56e0\u7d20\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u8bed\u8a00\u8981\u6c42<\/b><span style=\"font-weight: 400;\"> \u2013 \u201cNative Voice Transcription\u201d \u652f\u6301\u4e00\u7ec4\u9884\u5b9a\u4e49\u7684\u8bed\u8a00\u548c\u65b9\u8a00\uff0c\u800c EVTS \u5219\u8fdb\u4e00\u6b65\u6269\u5c55\u4e86\u652f\u6301\u8303\u56f4<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u5173\u4e8e\u5377\u7684\u8003\u8651<\/b><span style=\"font-weight: 400;\"> \u2013 \u539f\u751f\u8f6c\u5f55\u548c\u6269\u5c55\u8f6c\u5f55\u5747\u53d7 fair-use \u914d\u989d\u7684\u9650\u5236<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u5b9a\u5236\u9700\u6c42<\/b><span style=\"font-weight: 400;\"> \u2013 \u4e0d\u540c\u7684\u5f15\u64ce\u63d0\u4f9b\u4e0d\u540c\u7684\u8bcd\u6c47\u548c\u81ea\u5b9a\u4e49\u9009\u9879<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u9884\u7b97\u9650\u5236aints<\/b><span style=\"font-weight: 400;\"> \u2013 Transcription Connector \u4f1a\u6536\u53d6\u989d\u5916\u7684\u4f7f\u7528\u8d39\uff0c\u4e14\u53ef\u80fd\u6d89\u53ca\u5355\u72ec\u7684\u7b2c\u4e09\u65b9\u8d39\u7528<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u5bf9\u4e8e\u9700\u8981\u503c\u73ed\u540e\u5206\u6790\u3001\u5f52\u6863\u5de5\u4f5c\u6d41\u7a0b\u6216 <\/span><a href=\"https:\/\/sonix.ai\/features\/automated-translation\"><span style=\"font-weight: 400;\">\u591a\u8bed\u8a00\u7ffb\u8bd1<\/span><\/a><span style=\"font-weight: 400;\">, \u5916\u90e8\u8f6c\u5f55\u5e73\u53f0\u53ef\u4ee5\u5bf9Genesys\u7684\u539f\u751f\u529f\u80fd\u8d77\u5230\u8865\u5145\u4f5c\u7528\uff0c\u800c\u975e\u53d6\u4ee3\u5b83\u4eec\u3002.<\/span><\/p>\n<h2><b>\u4f7f\u7528 AI \u8bed\u97f3\u8f6c\u6587\u5b57\u8f6f\u4ef6\u65e0\u7f1d\u8f6c\u5f55 Genesys \u5f55\u97f3<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u5728 Genesys Cloud \u4e2d\u8bbe\u7f6e\u81ea\u52a8\u8f6c\u5f55\u529f\u80fd\uff0c\u9700\u8981\u914d\u7f6e\u591a\u4e2a\u65b9\u9762\u7684\u8bbe\u7f6e\uff0c\u5305\u62ec\u7ec4\u7ec7\u3001\u961f\u5217\u3001\u6d41\u7a0b\u3001\u8bed\u8a00\u4ee5\u53ca\u53ef\u9009\u7684\u8f6c\u5f55\u5f15\u64ce\u8bbe\u7f6e\u3002.<\/span><\/p>\n<h3><b>\u521d\u59cb\u914d\u7f6e\u6b65\u9aa4<\/b><\/h3>\n<p><b>\u542f\u7528\u8bed\u97f3\u8f6c\u6587\u5b57\u529f\u80fd<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u8f6c\u5230\u201c\u83dc\u5355\u201d &gt; \u201c\u5bf9\u8bdd\u667a\u80fd\u201d &gt; \u201c\u8bed\u97f3\u548c\u6587\u672c\u5206\u6790\u201d &gt; \u201c\u8bed\u97f3\u548c\u6587\u672c\u914d\u7f6e\u201d\u3002\u5728\u201c\u8bbe\u7f6e\u201d\u9009\u9879\u5361\u7684\u201c\u8bed\u97f3\u8f6c\u5f55\u201d\u4e0b\uff0c\u9009\u62e9\u201c\u6839\u636e\u961f\u5217\u914d\u7f6e\u6216\u6d41\u7a0b\u64cd\u4f5c\u542f\u7528\u201d\u3002 \u60a8\u8fd8\u53ef\u4ee5\u542f\u7528\u201c\u4f4e\u5ef6\u8fdf\u8f6c\u5f55\u201d\u529f\u80fd\uff0c\u636e Genesys \u6587\u6863\u6240\u8ff0\uff0c\u8be5\u529f\u80fd\u53ef\u5728\u4e0d\u4ea7\u751f\u989d\u5916\u8d39\u7528\u7684\u60c5\u51b5\u4e0b\uff0c\u5c06\u901a\u77e5 API \u8f6c\u5f55\u5185\u5bb9\u7684\u9884\u671f\u5ef6\u8fdf\u4ece\u5927\u7ea6 35-40 \u79d2\u7f29\u77ed\u81f3 3-5 \u79d2\u3002.<\/span><\/p>\n<p><b>\u914d\u7f6e\u57fa\u4e8e\u961f\u5217\u7684\u8f6c\u5f55<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u4e3a\u9700\u8981\u8bed\u97f3\u8f6c\u5f55\u529f\u80fd\u7684\u961f\u5217\u542f\u7528\u8be5\u529f\u80fd\u3002\u5fc5\u987b\u5148\u5728\u7ec4\u7ec7\u5c42\u9762\u542f\u7528\u8bed\u97f3\u8f6c\u5f55\u529f\u80fd\u3002\u6839\u636e\u547c\u53eb\u6d41\u7a0b\u7684\u4e0d\u540c\uff0c\u60a8\u53ef\u80fd\u8fd8\u9700\u8981\u901a\u8fc7\u201cArchitect \u8f6c\u5f55\u201d\u64cd\u4f5c\u6765\u542f\u7528\u8f6c\u5f55\u529f\u80fd\u3002.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u6b64\u5916\uff0c\u8bf7\u5355\u72ec\u9a8c\u8bc1\u76f8\u5e94\u7684\u4e2d\u7ee7\u548c\u201c\u67b6\u6784\u5e08\/\u5a92\u4f53\u8bed\u8a00\u201d\u8bbe\u7f6e\uff0c\u4ee5\u786e\u4fddGenesys\u5728\u4ea4\u4e92\u8fc7\u7a0b\u4e2d\u4f7f\u7528\u6b63\u786e\u7684\u8f6c\u5f55\u8bed\u8a00\u3002.<\/span><\/p>\n<p><b>\u8bbe\u7f6e\u8bcd\u5178\u7ba1\u7406<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u901a\u8fc7\u201c\u83dc\u5355\u201d&gt;\u201c\u5bf9\u8bdd\u667a\u80fd\u201d&gt;\u201c\u8bed\u97f3\u548c\u6587\u672c\u5206\u6790\u201d&gt;\u201c\u8bcd\u5178\u7ba1\u7406\u201d\u6dfb\u52a0\u7ec4\u7ec7\u4e13\u5c5e\u672f\u8bed\uff0c\u4f8b\u5982\u54c1\u724c\u540d\u79f0\u3001\u9996\u5b57\u6bcd\u7f29\u5199\u8bcd\u548c\u884c\u4e1a\u672f\u8bed\u3002.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5bf9\u4e8e Genesys Native Voice Transcription \u6761\u76ee\uff0c\u60a8\u53ef\u4ee5\u6dfb\u52a0\u201c\u53d1\u97f3\u76f8\u4f3c\u201d\u7684\u5907\u9009\u8bcd\u548c\u793a\u4f8b\u77ed\u8bed\uff0c\u4ee5\u63d0\u9ad8\u8bc6\u522b\u51c6\u786e\u7387\u3002EVTS \u8bcd\u5178\u6761\u76ee\u4f7f\u7528\u4e0d\u540c\u7684\u5b57\u6bb5\uff0c\u4e14\u4e0d\u652f\u6301\u76f8\u540c\u7684\u201c\u53d1\u97f3\u76f8\u4f3c\u201d\u548c\u793a\u4f8b\u77ed\u8bed\u9009\u9879\u3002.<\/span><\/p>\n<h3><b>\u5e38\u89c1\u7684\u8bbe\u7f6e\u96be\u9898<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u4ee5\u4e0b\u51e0\u4e2a\u95ee\u9898\u53ef\u80fd\u4f1a\u5f71\u54cd\u9996\u6b21\u914d\u7f6e\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u7f3a\u5931\u7684\u6210\u7ee9\u5355<\/b><span style=\"font-weight: 400;\"> \u2013 \u8bf7\u786e\u8ba4\u60a8\u7684\u7535\u8bdd\u7cfb\u7edf\u914d\u7f6e\u5df2\u6ee1\u8db3\u7ec4\u7ec7\u3001\u961f\u5217\u6216\u6d41\u7a0b\u3001\u8bb8\u53ef\u4ee5\u53ca\u5f55\u97f3\u65b9\u9762\u7684\u8981\u6c42\u3002Genesys \u8981\u6c42\u5728\u9002\u7528\u914d\u7f6e\u4e2d\u542f\u7528\u5f55\u97f3\u529f\u80fd<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u8bed\u8a00\u8f93\u51fa\u9519\u8bef<\/b><span style=\"font-weight: 400;\"> \u2013 \u9a8c\u8bc1 Architect \u4e2d\u914d\u7f6e\u7684\u76f8\u5173\u4e3b\u5e72\u8bed\u8a00\u548c\u652f\u6301\u7684\u8bed\u8a00<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>IVR\/\u6392\u961f\u95f4\u9699<\/b><span style=\"font-weight: 400;\"> \u2013 \u5982\u679c\u4e3a IVR\u3001\u7b49\u5f85\u6216\u961f\u5217-wait \u6bb5\u914d\u7f6e\u4e86\u5f55\u97f3\u6216\u8f6c\u5f55\u7981\u7528\uff0c\u5219\u8fd9\u4e9b\u90e8\u5206\u5c06\u4e0d\u4f1a\u51fa\u73b0\u5728\u8f6c\u5f55\u6587\u672c\u4e2d<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u5b89\u5168\u6682\u505c<\/b><span style=\"font-weight: 400;\"> \u2013 Genesys \u5efa\u8bae\u4f7f\u7528\u201c\u5b89\u5168\u6682\u505c\u201d\u6216\u201c\u5b89\u5168\u901a\u8bdd\u6d41\u7a0b\u201d\uff0c\u4ee5\u9632\u6b62\u5728\u4ea4\u4e92\u8fc7\u7a0b\u4e2d\u7684\u654f\u611f\u73af\u8282\u4e2d\uff0cPCI \u6570\u636e\u88ab\u6355\u83b7\u548c\u8f6c\u5f55<\/span><\/li>\n<\/ul>\n<h2><b>\u4f7f\u7528 Sonix \u8f6c\u5f55\u300a\u521b\u4e16\u7eaa\u300b\u5f55\u97f3<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u5982\u679c\u60a8\u60f3\u4f7f\u7528 Sonix \u8fdb\u884c\u901a\u8bdd\u540e\u7684\u8f6c\u5f55\uff0c\u5176\u5de5\u4f5c\u6d41\u7a0b\u975e\u5e38\u7b80\u5355\uff1a<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u5bfc\u51fa\u6216\u83b7\u53d6 Genesys \u5f55\u97f3<\/b><span style=\"font-weight: 400;\">: \u4ece Genesys Cloud \u4e0b\u8f7d\u901a\u8bdd\u5f55\u97f3\uff0c\u524d\u63d0\u662f\u60a8\u7684\u8d26\u6237\u62e5\u6709\u6240\u9700\u7684\u5f55\u97f3\u8bbf\u95ee\u6743\u9650\u3002.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u5c06\u5f55\u97f3\u4e0a\u4f20\u5230 Sonix<\/b><span style=\"font-weight: 400;\">: \u5c06\u5bfc\u51fa\u7684\u97f3\u9891\u6216\u89c6\u9891\u6587\u4ef6\u6dfb\u52a0\u5230\u60a8\u7684 Sonix \u8d26\u6237\u4e2d\u3002.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u9009\u62e9\u8bed\u97f3\u8bed\u8a00<\/b><span style=\"font-weight: 400;\">: \u5728\u5f00\u59cb\u8f6c\u5f55\u4e4b\u524d\uff0c\u8bf7\u9009\u62e9\u5f55\u97f3\u4e2d\u6240\u4f7f\u7528\u7684\u8bed\u8a00\u3002.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u8fd0\u884c\u81ea\u52a8\u8f6c\u5f55<\/b><span style=\"font-weight: 400;\">: Sonix \u5bf9\u5f55\u97f3\u8fdb\u884c\u5904\u7406\uff0c\u5e76\u751f\u6210\u4e00\u4efd\u5e26\u6709\u65f6\u95f4\u6233\u548c\u8bf4\u8bdd\u4eba\u5206\u79bb\u529f\u80fd\u7684\u53ef\u641c\u7d22\u6587\u5b57\u8bb0\u5f55\u3002.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u5ba1\u9605\u5e76\u7f16\u8f91\u6587\u5b57\u7a3f<\/b><span style=\"font-weight: 400;\">: \u4f7f\u7528\u57fa\u4e8e\u6d4f\u89c8\u5668\u7684\u7f16\u8f91\u5668\u6765\u4fee\u6b63\u63aa\u8f9e\u3001\u66f4\u65b0\u53d1\u8a00\u4eba\u6807\u7b7e\uff0c\u5e76\u5ba1\u6838\u672a\u786e\u5b9a\u7684TP4Tn\u90e8\u5206\u3002.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u5206\u6790\u6216\u7ffb\u8bd1\u8be5\u6587\u5b57\u8bb0\u5f55<\/b><span style=\"font-weight: 400;\">: \u5982\u679c\u60a8\u9700\u8981\u6458\u8981\u3001\u4e3b\u9898\u3001\u60c5\u611f\u5206\u6790\u3001\u5b9e\u4f53\u63d0\u53d6\u6216\u591a\u8bed\u8a00\u8f93\u51fa\uff0c\u8bf7\u4f7f\u7528 Sonix AI \u5206\u6790\u6216\u7ffb\u8bd1\u5de5\u5177\u3002.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u5bfc\u51fa\u5b8c\u6210\u7684\u6587\u5b57\u8bb0\u5f55<\/b><span style=\"font-weight: 400;\">:  \u4e0b\u8f7d\u652f\u6301\u7684\u683c\u5f0f\uff08\u5982 DOCX\u3001TXT\u3001PDF\u3001SRT \u6216 VTT\uff09\u7684\u6587\u5b57\u7a3f\uff0c\u6216\u4f7f\u7528 Sonix API \u83b7\u53d6\u7ed3\u6784\u5316\u7684 JSON \u683c\u5f0f\u6587\u5b57\u7a3f\u6570\u636e\u3002.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u8be5\u5de5\u4f5c\u6d41\u6700\u9002\u5408\u7528\u4e8e\u901a\u8bdd\u540e\u7684\u5904\u7406\uff0c\u800c\u975e Genesys \u7684\u5b9e\u65f6\u8f6c\u5f55\u3002Sonix \u53ef\u5904\u7406\u5bfc\u51fa\u7684\u5f55\u97f3\u6587\u4ef6\uff0c\u4f7f\u56e2\u961f\u80fd\u591f\u5c06\u8f6c\u5f55\u6587\u672c\u7528\u4e8e\u8d28\u91cf\u4fdd\u8bc1\u3001\u57f9\u8bad\u6307\u5bfc\u3001\u5408\u89c4\u5ba1\u67e5\u3001\u7814\u7a76\u3001\u7ffb\u8bd1\u6216\u5f52\u6863\u7b49\u5de5\u4f5c\u6d41\u3002.<\/span><\/p>\n<h2><b>\u5229\u7528\u4eba\u5de5\u667a\u80fd\u8f6c\u5f55\u5de5\u5177\u63d0\u5347\u547c\u53eb\u4e2d\u5fc3\u8fd0\u8425\u6548\u7387<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u4ec5\u9760\u8f6c\u5f55\u5c31\u80fd\u751f\u6210\u53ef\u641c\u7d22\u7684\u8bb0\u5f55\u3002\u771f\u6b63\u7684\u8fd0\u8425\u4f18\u52bf\u5728\u4e8e\uff0c\u8fd9\u4e9b\u8f6c\u5f55\u6587\u672c\u751f\u6210\u540e\uff0c\u4f60\u5982\u4f55\u52a0\u4ee5\u5229\u7528\u3002.<\/span><\/p>\n<h3><b>\u8d28\u91cf\u4fdd\u8bc1\u8f6c\u578b<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u4f20\u7edf\u8d28\u91cf\u4fdd\u8bc1\uff08QA\uff09\u5728\u5f88\u5927\u7a0b\u5ea6\u4e0a\u4f9d\u8d56\u4e8e\u4e3b\u7ba1\u6311\u9009\u5e76\u5ba1\u67e5\u5355\u4e2a\u4ea4\u4e92\u3002\u501f\u52a9\u81ea\u52a8\u8f6c\u5f55\u6280\u672f\uff0c\u8bed\u97f3\u548c\u6587\u672c\u5206\u6790\u80fd\u591f\u5927\u89c4\u6a21\u5206\u6790\u7b26\u5408\u6761\u4ef6\u7684\u4ea4\u4e92\uff0c\u5e76\u63d0\u53d6\u5bf9\u8bdd\u4e2d\u7684\u4fe1\u53f7\uff0c\u4f8b\u5982\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u4e3b\u9898\u68c0\u6d4b<\/b><span style=\"font-weight: 400;\"> \u2013 \u8bc6\u522b\u6d89\u53ca\u5df2\u914d\u7f6e\u4e3b\u9898\u548c\u77ed\u8bed\u7684\u4ea4\u4e92\uff08\u7eed\uff09<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u60c5\u7eea\u8ffd\u8e2a<\/b><span style=\"font-weight: 400;\"> \u2013 \u5728\u53d7\u652f\u6301\u7684\u4ea4\u4e92\u4e2d\u663e\u793a\u79ef\u6781\u548c\u6d88\u6781\u7684\u60c5\u611f\u6807\u8bb0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u5bf9\u8bdd\u641c\u7d22<\/b><span style=\"font-weight: 400;\"> \u2013 \u65e0\u9700\u542c\u5b8c\u6574\u6bb5\u5f55\u97f3\uff0c\u5373\u53ef\u5b9a\u4f4d\u7279\u5b9a\u5355\u8bcd\u3001\u77ed\u8bed\u53ca\u6587\u5b57\u8bb0\u5f55\u4e2d\u7684\u7247\u6bb5<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u6b63\u5f0f\u7684\u8d28\u91cf\u8bc4\u4f30\u548c\u8bc4\u5206\u5361remain\u662fGenesys\u8d28\u91cf\u7ba1\u7406\u7684\u4e00\u90e8\u5206\uff0c\u800c\u975e\u4ec5\u7531\u8f6c\u5f55\u5206\u6790\u6240\u53d6\u4ee3\u3002.<\/span><\/p>\n<h3><b>\u4ee3\u7406\u5f00\u53d1\u5e94\u7528\u7a0b\u5e8f<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u901a\u8bdd\u8bb0\u5f55\u8fd8\u80fd\u4e3a\u8f85\u5bfc\u548c\u57f9\u8bad\u63d0\u4f9b\u652f\u6301\uff0c\u8ba9\u4e3b\u7ba1\u548c\u5ba2\u670d\u4eba\u5458\u80fd\u591f\u901a\u8fc7\u53ef\u641c\u7d22\u7684\u65b9\u5f0f\u67e5\u9605\u4ee5\u5f80\u5bf9\u8bdd\u7684\u5b9e\u4f8b\u3002.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5f53 Genesys Agent Copilot \u914d\u7f6e\u4e86\u76f8\u5e94\u7684\u89e6\u53d1\u6761\u4ef6\u6216\u610f\u56fe\u540e\uff0c\u5b83\u53ef\u4ee5\u5728\u4ea4\u4e92\u8fc7\u7a0b\u4e2d\u663e\u793a\u5df2\u5206\u914d\u7684\u77e5\u8bc6\u6587\u7ae0\u3002\u8bed\u97f3\u4ea4\u4e92\u65f6\uff0cAgent Copilot \u8fd8\u53ef\u4ee5\u663e\u793a\u5b9e\u65f6\u8f6c\u5f55\u5185\u5bb9\u3002.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5bf9\u4e8e <\/span><a href=\"https:\/\/sonix.ai\/features\/collaborate-with-teams\"><span style=\"font-weight: 400;\">\u56e2\u961f\u534f\u4f5c<\/span><\/a><span style=\"font-weight: 400;\">, \u5171\u4eab\u7684\u5f55\u97f3\u8f6c\u5f55\u5e93\u53ef\u4ee5\u7f13\u89e3\u201c\u8bf7\u542c\u8fd9\u901a\u7535\u8bdd\u201d\u8fd9\u4e00\u74f6\u9888\uff0c\u4ece\u800c\u52a0\u5feb\u8f85\u5bfc\u5bf9\u8bdd\u548c\u7ee9\u6548\u8bc4\u4f30\u7684\u8fdb\u7a0b\u3002.<\/span><\/p>\n<h2><b>\u5229\u7528 Genesys \u901a\u8bdd\u7684\u9ad8\u7ea7\u8f6c\u5f55\u5de5\u5177\u63d0\u5347\u5de5\u4f5c\u6548\u7387<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u8f6c\u5f55\u4ea7\u751f\u7684gains\u6210\u679c\u53ef\u5e94\u7528\u4e8e\u591a\u4e2a\u5de5\u4f5c\u6d41\u7a0b\u3002\u4e00\u4efd\u8f6c\u5f55\u62a5\u544a\u53ef\u7528\u4e8e\u652f\u6301\u8d28\u91cf\u4fdd\u8bc1\u5ba1\u67e5\u3001training\u793a\u4f8b\u3001\u5408\u89c4\u6587\u6863\u7f16\u5236\u4ee5\u53ca\u5ba2\u6237\u6d1e\u5bdf\u5206\u6790\uff0c\u800c\u65e0\u9700\u6bcf\u4f4d\u5229\u76ca\u76f8\u5173\u8005\u90fd\u542c\u53d6\u5b8c\u6574\u7684\u5f55\u97f3\u3002.<\/span><\/p>\n<h3><b>\u7f16\u8f91\u529f\u80fd\uff1a\u8fd9\u4e9b\u529f\u80fd\u81f3\u5173\u91cd\u8981<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u6709\u6548\u7684\u8f6c\u5f55\u5de5\u5177\u5305\u62ec\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u540c\u6b65\u64ad\u653e<\/b><span style=\"font-weight: 400;\"> \u2013 \u70b9\u51fb\u6587\u5b57\u7a3f\u5185\u5bb9\u53ef\u76f4\u63a5\u8df3\u8f6c\u81f3\u5bf9\u5e94\u7684\u97f3\u9891\u7247\u6bb5<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u8bf4\u8bdd\u4eba\u8bc6\u522b\u6216\u5bf9\u8bdd\u5206\u6bb5<\/b><span style=\"font-weight: 400;\"> \u2013 \u6309\u53d1\u8a00\u4eba\u5c06\u5bf9\u8bdd\u5206\u5f00\uff0c\u4ee5\u4fbf\u66f4\u8f7b\u677e\u5730\u8ddf\u4e0a\u5bf9\u8bdd\u5185\u5bb9<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u7f6e\u4fe1\u5ea6\u7a81\u51fa\u663e\u793a<\/b><span style=\"font-weight: 400;\"> \u2013 \u89c6\u89c9\u63d0\u793a\uff0c\u53ef\u5e2e\u52a9\u5ba1\u9605\u8005\u5173\u6ce8\u8f6c\u5f55\u5f15\u64ce\u8bc6\u522b\u4fe1\u5fc3\u8f83\u4f4e\u7684\u8bcd\u6c47<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u67e5\u627e\u548c\u66ff\u6362<\/b><span style=\"font-weight: 400;\"> \u2013 \u9ad8\u6548\u66f4\u6b63\u53cd\u590d\u51fa\u73b0\u7684\u8f6c\u5f55\u9519\u8bef<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Sonix \u7684\u57fa\u4e8e\u6d4f\u89c8\u5668\u7684\u8f6c\u5f55\u7f16\u8f91\u5668\u652f\u6301\u540c\u6b65\u64ad\u653e\u3001\u8bf4\u8bdd\u4eba\u8bc6\u522b\u3001\u7f6e\u4fe1\u5ea6\u6307\u793a\u5668\u4ee5\u53ca\u7528\u4e8e\u4fee\u6b63\u8f6c\u5f55\u6587\u672c\u7684\u5de5\u5177\u3002.<\/span><\/p>\n<h3><b>\u51fa\u53e3\u7075\u6d3b\u6027<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u4e0d\u540c\u7684\u5de5\u4f5c\u6d41\u7a0b\u9700\u8981\u4e0d\u540c\u7684\u683c\u5f0f\u3002Sonix \u652f\u6301\u591a\u79cd\u5bfc\u51fa\u9009\u9879\uff0c\u5305\u62ec\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u6587\u672c\u6587\u6863<\/b><span style=\"font-weight: 400;\"> \u4f8b\u5982\u7528\u4e8e\u62a5\u544a\u548c\u6587\u6863\u7684 DOCX\u3001TXT \u548c PDF \u7b49\u683c\u5f0f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u5b57\u5e55\u6587\u4ef6<\/b><span style=\"font-weight: 400;\"> \u4f8b\u5982\u7528\u4e8e\u89c6\u9891\u5b57\u5e55\u7684SRT\u548cVTT<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u7ed3\u6784\u5316\u8f6c\u5f55\u6570\u636e<\/b><span style=\"font-weight: 400;\"> \u901a\u8fc7 Sonix API \u4ee5 JSON \u683c\u5f0f\u5bfc\u51fa\uff0c\u7528\u4e8e\u96c6\u6210\u548c\u5206\u6790\u5de5\u4f5c\u6d41<\/span><\/li>\n<\/ul>\n<h2><b>\u786e\u4fdd Genesys \u901a\u8bdd\u5f55\u97f3\u7684\u6570\u636e\u5b89\u5168\u4e0e\u5408\u89c4\u6027<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u901a\u8bdd\u5f55\u97f3\u53ef\u80fd\u5305\u542b\u654f\u611f\u4fe1\u606f\uff0c\u4f8b\u5982\u652f\u4ed8\u8be6\u60c5\u3001\u5065\u5eb7\u4fe1\u606f\u3001\u6cd5\u5f8b\u8ba8\u8bba\u4ee5\u53ca\u4e2a\u4eba\u8eab\u4efd\u4fe1\u606f\u3002\u56e0\u6b64\uff0c\u5728\u8003\u8651\u8f6c\u5f55\u7684\u5b89\u5168\u8981\u6c42\u65f6\uff0c\u5e94\u540c\u65f6\u8003\u8651\u5bf9\u5e95\u5c42\u97f3\u9891\u7684\u4fdd\u62a4\u63aa\u65bd\u3002.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Genesys \u5bf9\u8bed\u97f3\u8f6c\u5f55\u6587\u672c\u548c\u5f55\u97f3\u4ea4\u4e92\u5185\u5bb9\u8fdb\u884c\u52a0\u5bc6\uff0c\u5e76\u5bf9\u4e24\u8005\u5e94\u7528\u76f8\u540c\u7684\u52a0\u5bc6\u65b9\u5f0f\u3002Genesys \u7684\u76f8\u5173\u63a7\u5236\u63aa\u65bd\u5305\u62ec\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u654f\u611f\u6570\u636e\u7684\u906e\u76d6\u5904\u7406<\/b><span style=\"font-weight: 400;\"> \u2013 \u5f53\u542f\u7528\u4e86\u76f8\u5e94\u7684\u5c4f\u853d\u8bbe\u7f6e\u65f6\uff0cGenesys \u53ef\u4ee5\u81ea\u52a8\u5728\u5f55\u97f3\u548c\u8bed\u97f3\u8f6c\u5f55\u6587\u672c\u4e2d\u5c4f\u853d\u53d7\u652f\u6301\u7684 PCI \u548c PII \u5b9e\u4f53<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u5bf9\u654f\u611f\u6570\u636e\u7684\u8bbf\u95ee\u9650\u5236<\/b><span style=\"font-weight: 400;\"> \u2013 \u201c\u5f55\u5236 &gt; \u5f55\u5236 &gt; \u67e5\u770b\u654f\u611f\u6570\u636e\u201d\u6743\u9650\u7528\u4e8e\u63a7\u5236\u5bf9\u672a\u906e\u76d6\u654f\u611f\u5185\u5bb9\u7684\u8bbf\u95ee<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u5206\u6bb5\u7ea7\u8bbf\u95ee\u63a7\u5236<\/b><span style=\"font-weight: 400;\"> \u2013 \u5f55\u97f3\u7247\u6bb5\u8bbf\u95ee\u63a7\u5236\u53ef\u9650\u5236\u7528\u6237\u53ef\u4ee5\u67e5\u770b\u7684\u8f6c\u5f55\u5185\u5bb9\u8303\u56f4<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u5b89\u5168\u7684\u652f\u4ed8\u5904\u7406<\/b><span style=\"font-weight: 400;\"> \u2013 Genesys \u5efa\u8bae\u5c06\u201c\u5b89\u5168\u6682\u505c\u201d\u6216\u201c\u5b89\u5168\u547c\u53eb\u6d41\u7a0b\u201d\u4f5c\u4e3a\u7b2c\u4e00\u9053\u9632\u7ebf\uff0c\u4ee5\u9632\u6b62 PCI \u4fe1\u606f\u88ab\u5f55\u97f3\u6216\u8f6c\u5f55<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u5bf9\u4e8e\u6709\u989d\u5916\u5b89\u5168\u8981\u6c42\u7684\u7ec4\u7ec7\uff0c,<\/span> <a href=\"https:\/\/sonix.ai\/security\"><span style=\"font-weight: 400;\">Sonix \u4f01\u4e1a\u7ea7\u5b89\u5168<\/span><\/a><span style=\"font-weight: 400;\"> \u4f01\u4e1a\u7248\u8ba1\u5212\u5305\u542b SOC 2 II \u7c7b\u8ba4\u8bc1\u3001\u4f20\u8f93\u4e2d\u548c\u9759\u6b62\u72b6\u6001\u4e0b\u7684\u6570\u636e\u52a0\u5bc6\u3001\u7cbe\u7ec6\u5316\u6743\u9650\u63a7\u5236\uff0c\u4ee5\u53ca\u5bf9 SSO\/SAML \u7684\u652f\u6301\u3002.<\/span><\/p>\n<h2><b>\u8d85\u8d8a\u8f6c\u5f55\uff1a\u5229\u7528\u4eba\u5de5\u667a\u80fd\u5206\u6790\u4e3aGenesys\u63d0\u4f9b\u6d1e\u5bdf<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u6587\u672c\u8f6c\u5f55\u672c\u4e3a\u6570\u636e\u5904\u7406\u63d0\u4f9b\u4e86\u989d\u5916\u7684\u4e00\u5c42\u529f\u80fd\uff0c\u80fd\u591f\u4ece\u5bf9\u8bdd\u6570\u636e\u4e2d\u63d0\u53d6\u6709\u4ef7\u503c\u7684\u4fe1\u606f\u3002Genesys\u8bed\u97f3\u4e0e\u6587\u672c\u5206\u6790\u652f\u6301\u591a\u79cd\u529f\u80fd\uff0c\u4f8b\u5982\u8bdd\u9898\u8bc6\u522b\u3001\u60c5\u611f\u6807\u8bb0\u3001\u53ef\u641c\u7d22\u7684\u8f6c\u5f55\u672c\u4ee5\u53caAI\u4ea4\u4e92\u6458\u8981\u3002.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u4e3b\u9898\u4e0e\u8bdd\u9898\u68c0\u6d4b\uff1a <\/b><span style=\"font-weight: 400;\">\u5df2\u914d\u7f6e\u7684\u8bdd\u9898\u548c\u77ed\u8bed\u53ef\u5e2e\u52a9\u56e2\u961f\u8bc6\u522b\u5927\u91cf\u5bf9\u8bdd\u4e2d\u53cd\u590d\u51fa\u73b0\u7684\u4e3b\u9898\uff0c\u4f8b\u5982\u5bf9\u4ea7\u54c1\u3001\u6d41\u7a0b\u7684\u63d0\u53ca\uff0c\u6216\u5ba2\u6237\u53cd\u590d\u63d0\u51fa\u7684\u5173\u5207\u3002.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u60c5\u611f\u5206\u6790\uff1a <\/b><span style=\"font-weight: 400;\">Genesys \u4f1a\u81ea\u52a8\u5728\u8bed\u97f3\u8f6c\u5f55\u65f6\u542f\u7528\u60c5\u611f\u5206\u6790\u529f\u80fd\uff0c\u5e76\u53ef\u5728\u652f\u6301\u7684\u4ea4\u4e92\u4e2d\u663e\u793a\u79ef\u6781\u548c\u6d88\u6781\u7684\u60c5\u611f\u6807\u8bb0\u3002.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>AI\u4ea4\u4e92\u6458\u8981\uff1a <\/b><span style=\"font-weight: 400;\">\u5728\u53d7\u652f\u6301\u7684\u914d\u7f6e\u4e0b\uff0cGenesys \u7684 AI Insights \u529f\u80fd\u53ef\u5728\u63d0\u4f9b\u5bf9\u8bdd\u8bb0\u5f55\u4fe1\u606f\u7684\u540c\u65f6\uff0c\u751f\u6210\u4ea4\u4e92\u6458\u8981\u3002.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u5bf9\u4e8e\u9700\u8981\u66f4\u6df1\u5165\u7684<\/span> <a href=\"https:\/\/sonix.ai\/features\/ai-analysis\"><span style=\"font-weight: 400;\">\u4eba\u5de5\u667a\u80fd\u5206\u6790<\/span><\/a><span style=\"font-weight: 400;\">, Sonix \u652f\u6301 AI \u751f\u6210\u7684\u6458\u8981\u3001\u4e3b\u9898\u3001\u60c5\u611f\u5206\u6790\u3001\u8bdd\u9898\u68c0\u6d4b\u3001\u5b9e\u4f53\u63d0\u53d6\u3001\u7ae0\u8282\u5212\u5206\u3001\u81ea\u5b9a\u4e49\u63d0\u793a\u8bcd\u4ee5\u53ca\u8de8\u591a\u4e2a\u6587\u4ef6\u7684\u5206\u6790\u3002.<\/span><\/p>\n<h2><b>Genesys\u5f55\u97f3\u8f6c\u5f55\u7684\u660e\u667a\u4e4b\u9009<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u867d\u7136 Genesys Cloud \u63d0\u4f9b\u4e86\u539f\u751f\u7684\u8f6c\u5f55\u548c\u5bf9\u8bdd\u5206\u6790\u529f\u80fd\uff0c\u4f46\u4e13\u7528\u5e73\u53f0\u53ef\u4ee5\u4f5c\u4e3a\u547c\u53eb\u4e2d\u5fc3\u73b0\u6709\u57fa\u7840\u8bbe\u65bd\u7684\u8865\u5145\uff0c\u7528\u4e8e\u901a\u8bdd\u540e\u7684\u5de5\u4f5c\u6d41\u3002.<\/span><a href=\"https:\/\/sonix.ai\/\"> <span style=\"font-weight: 400;\">Sonix<\/span><\/a><span style=\"font-weight: 400;\"> \u4e3a\u5904\u7406\u5f55\u97f3\u548c\u5f55\u50cf\u7684\u56e2\u961f\u63d0\u4f9b\u5de5\u5177\uff0c\u5305\u62ec\uff1a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u8f6c\u5f55\u4e0e\u7ffb\u8bd1<\/b><span style=\"font-weight: 400;\"> \u2013 \u652f\u6301 54 \u79cd\u4ee5\u4e0a\u8bed\u8a00\u7684\u81ea\u52a8\u8f6c\u5f55\uff0c\u4ee5\u53ca 55 \u79cd\u4ee5\u4e0a\u8bed\u8a00\u7684\u7ffb\u8bd1<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u81ea\u5b9a\u4e49\u8bcd\u5178<\/b><span style=\"font-weight: 400;\"> \u2013  \u6709\u52a9\u4e8e\u63d0\u9ad8\u5bf9\u4e13\u4e1a\u672f\u8bed\u3001\u4e13\u6709\u540d\u8bcd\u53ca\u7279\u5b9a\u7ec4\u7ec7\u7528\u8bed\u7684\u8bc6\u522b\u80fd\u529b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u57fa\u4e8e\u6d4f\u89c8\u5668\u7684\u7f16\u8f91<\/b><span style=\"font-weight: 400;\"> \u2013 \u8ba9\u56e2\u961f\u65e0\u9700\u5b89\u88c5\u684c\u9762\u8f6f\u4ef6\u5373\u53ef\u5ba1\u9605\u548c\u66f4\u6b63\u8f6c\u5f55\u7a3f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u4eba\u5de5\u667a\u80fd\u5206\u6790<\/b><span style=\"font-weight: 400;\"> \u2013 \u652f\u6301\u901a\u8bdd\u540e\u5206\u6790\u5de5\u4f5c\u6d41\u7a0b\uff0c\u4f8b\u5982\u901a\u8bdd\u6458\u8981\u3001\u4e3b\u9898\u5206\u6790\u3001\u60c5\u611f\u5206\u6790\u4ee5\u53ca\u5176\u4ed6\u901a\u8bdd\u8bb0\u5f55\u5206\u6790\u7ed3\u679c<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u56e2\u961f\u534f\u4f5c<\/b><span style=\"font-weight: 400;\"> \u2013 \u5305\u62ec\u5171\u4eab\u6587\u4ef6\u5939\u3001\u8bb0\u5f55\u5171\u4eab\u3001\u7b14\u8bb0\u4ee5\u53ca\u9488\u5bf9\u591a\u7528\u6237\u5de5\u4f5c\u6d41\u7684\u6743\u9650\u63a7\u5236<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u7075\u6d3b\u7684\u5bfc\u51fa\u529f\u80fd<\/b><span style=\"font-weight: 400;\"> \u2013 \u652f\u6301 DOCX\u3001TXT\u3001PDF\u3001SRT \u548c VTT \u7b49\u683c\u5f0f\uff0c\u800c Sonix API \u5219\u63d0\u4f9b JSON \u683c\u5f0f\u7684\u8f6c\u5f55\u6570\u636e\uff0c\u4ee5\u652f\u6301\u7ed3\u6784\u5316\u5de5\u4f5c\u6d41\u7a0b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Genesys \u901a\u8bdd\u540e\u5de5\u4f5c\u6d41<\/b><span style=\"font-weight: 400;\"> \u2013 \u4ece Genesys \u5bfc\u51fa\u7684\u5f55\u97f3\u53ef\u5728 Sonix \u4e2d\u8fdb\u884c\u5904\u7406\uff0c\u4ee5\u5b8c\u6210\u8f6c\u5f55\u3001\u7ffb\u8bd1\u3001\u7f16\u8f91\u3001\u5206\u6790\u548c\u5f52\u6863\u7b49\u5de5\u4f5c\u6d41\u7a0b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u4f01\u4e1a\u5b89\u5168<\/b><span style=\"font-weight: 400;\"> \u2013 Sonix \u5df2\u901a\u8fc7 SOC 2 Type II \u8ba4\u8bc1\uff0c\u5bf9\u4f20\u8f93\u4e2d\u548c\u9759\u6b62\u72b6\u6001\u4e0b\u7684\u6570\u636e\u8fdb\u884c\u52a0\u5bc6\uff0c\u5e76\u5728\u4f01\u4e1a\u7248\u5957\u9910\u4e2d\u652f\u6301 SSO\/SAML<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u51c6\u5907\u597d\u5c06 Genesys \u7684\u5f55\u97f3\u8f6c\u6362\u4e3a\u53ef\u641c\u7d22\u3001\u53ef\u7f16\u8f91\u7684\u6587\u5b57\u8bb0\u5f55\u4e86\u5417\uff1f <\/span><a href=\"https:\/\/sonix.ai\/\"><span style=\"font-weight: 400;\">\u8bd5\u8bd5 Sonix<\/span><\/a><span style=\"font-weight: 400;\"> \u901a\u8fc7\u4e00\u4e2a\u5de5\u4f5c\u6d41\u7a0b\uff0c\u5bf9\u901a\u8bdd\u5f55\u97f3\u8fdb\u884c\u8f6c\u5f55\u3001\u5ba1\u67e5\u3001\u5206\u6790\u548c\u5bfc\u51fa\u3002.<\/span><\/p>\n<h2><b>\u5e38\u89c1\u95ee\u9898<\/b><\/h2>\n<h3><b>Genesys Cloud \u9700\u8981\u591a\u957f\u65f6\u95f4\u624d\u80fd\u5c06\u901a\u8bdd\u5f55\u97f3\u8f6c\u5f55\u6210\u6587\u5b57\uff1f<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u5bf9\u4e8e Genesys Cloud Voice \u548c BYOC Cloud\uff0c\u8f6c\u5f55\u51e0\u4e4e\u662f\u5b9e\u65f6\u8fdb\u884c\u7684\u3002\u542f\u7528\u201c\u4f4e\u5ef6\u8fdf\u8f6c\u5f55\u201d\u529f\u80fd\u540e\uff0cGenesys \u8bb0\u5f55\u7684 Notification API \u9884\u671f\u5ef6\u8fdf\u7ea6\u4e3a 3-5 \u79d2\uff0c\u800c\u672a\u542f\u7528\u8be5\u8bbe\u7f6e\u65f6\u5219\u4e3a 35-40 \u79d2\u3002 Genesys \u8fd8\u8868\u793a\uff0c\u5b8c\u6574\u7684\u4ea4\u4e92\u8f6c\u5f55\u6587\u672c\u901a\u5e38\u5728\u4ea4\u4e92\u7ed3\u675f\u540e\u4e0d\u4e45\u5373\u53ef\u83b7\u53d6\uff0c\u5c3d\u7ba1\u5b9e\u9645\u83b7\u53d6\u65f6\u95f4\u53ef\u80fd\u4f1a\u56e0\u914d\u7f6e\u548c\u5904\u7406\u6761\u4ef6\u800c\u5f02\u3002.<\/span><\/p>\n<h3><b>Genesys \u8f6c\u5f55\u529f\u80fd\u652f\u6301\u54ea\u4e9b\u8bed\u8a00\uff1f<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Genesys Cloud \u539f\u751f\u8bed\u97f3\u8f6c\u5f55\u529f\u80fd\u652f\u6301\u4e00\u7ec4\u9884\u5b9a\u4e49\u7684\u8bed\u8a00\u548c\u5730\u533a\u65b9\u8a00\uff0c\u800c\u975e 30 \u591a\u79cd\u8bed\u8a00\u3002\u6269\u5c55\u8bed\u97f3\u8f6c\u5f55\u670d\u52a1\u5229\u7528 Amazon Transcribe \u63d0\u4f9b\u4e86\u66f4\u5e7f\u6cdb\u7684\u8bed\u8a00\u548c\u65b9\u8a00\u8986\u76d6\u8303\u56f4\u3002\u7531\u4e8e\u4e0d\u540c\u5f15\u64ce\u7684\u652f\u6301\u60c5\u51b5\u5404\u5f02\u4e14\u53ef\u80fd\u53d1\u751f\u53d8\u5316\uff0c\u8bf7\u5728\u90e8\u7f72\u524d\u67e5\u9605\u6700\u65b0\u7684 Genesys Cloud \u652f\u6301\u8bed\u8a00\u5bf9\u7167\u8868\u3002.<\/span><\/p>\n<h3><b>\u5728\u542f\u7528\u8f6c\u5f55\u529f\u80fd\u4e4b\u524d\u5f55\u5236\u7684\u5386\u53f2 Genesys \u5f55\u97f3\uff0c\u6211\u53ef\u4ee5\u5bf9\u5176\u8fdb\u884c\u8f6c\u5f55\u5417\uff1f<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Genesys \u7684\u6587\u6863\u5316\u8bed\u97f3\u8f6c\u5f55\u5de5\u4f5c\u6d41\u4e13\u4e3a\u5df2\u914d\u7f6e\u8f6c\u5f55\u529f\u80fd\u7684\u4ea4\u4e92\u800c\u8bbe\u8ba1\u3002\u5982\u679c\u60a8\u6709\u8f83\u65e9\u7684 Genesys \u5f55\u97f3\u4e14\u5c1a\u672a\u751f\u6210\u8f6c\u5f55\u6587\u672c\uff0c\u4e00\u4e2a\u53ef\u884c\u7684\u65b9\u6848\u662f\u5bfc\u51fa available \u683c\u5f0f\u7684\u97f3\u9891\u6587\u4ef6\uff0c\u5e76\u901a\u8fc7 <\/span><a href=\"https:\/\/sonix.ai\/audio-transcription\"><span style=\"font-weight: 400;\">\u5916\u90e8\u8f6c\u5f55\u670d\u52a1<\/span><\/a><span style=\"font-weight: 400;\">, \uff0c\u4f46\u987b\u7b26\u5408\u8d35\u7ec4\u7ec7\u5173\u4e8e\u5f55\u97f3\u8bbf\u95ee\u3001\u4fdd\u7559\u3001\u9690\u79c1\u548c\u5408\u89c4\u7684\u8981\u6c42\u3002.<\/span><\/p>\n<h3><b>\u5982\u679c\u6211\u8d85\u51fa\u4e86\u7528\u4e8e\u8f6c\u5f55\u7684 fair \u914d\u989d\uff0c\u4f1a\u53d1\u751f\u4ec0\u4e48\u60c5\u51b5\uff1f<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Genesys \u4f1a\u6839\u636e\u53ef\u8ba1\u8d39\u8bb8\u53ef\u8bc1\u7684\u6570\u91cf\u548c\u7c7b\u578b\uff0c\u4e3a\u8be5\u7ec4\u7ec7\u8ba1\u7b97\u8bed\u97f3\u8f6c\u5f55\u7684 fair \u914d\u989d\uff0c\u8be5\u914d\u989d\u53ef\u7528\u4e8e\u201c\u539f\u751f\u8bed\u97f3\u8f6c\u5f55\u201d\u548c\u201c\u6269\u5c55\u8bed\u97f3\u8f6c\u5f55\u201d\u3002\u5982\u679c\u8be5\u7ec4\u7ec7\u8d85\u51fa\u5176\u6c47\u603b\u914d\u989d\uff0cGenesys \u5c06\u6309\u5206\u949f\u8ba1\u8d39\uff0c\u5bf9\u8d85\u51fa\u914d\u989d\u7684\u90e8\u5206\u8fdb\u884c\u6536\u8d39\u3002 \u7ba1\u7406\u5458\u53ef\u901a\u8fc7 Genesys \u8ba1\u8d39\u4e0e\u4f7f\u7528\u60c5\u51b5\u6a21\u5757\u76d1\u63a7\u4f7f\u7528\u60c5\u51b5\u3002.<\/span><\/p>\n<h3><b>\u5728 BYOC Premises \u90e8\u7f72\u73af\u5883\u4e2d\uff0c\u662f\u5426\u652f\u6301\u5b9e\u65f6\u8f6c\u5f55\u529f\u80fd\uff1f<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u4e0d\u80fd\u901a\u8fc7\u6807\u51c6\u7684\u201cNative\u201d\u6216\u201cExtended Voice Transcription\u201d\u5de5\u4f5c\u6d41\u5b9e\u73b0\u3002Genesys\u8868\u793a\uff0c\u5728\u201cBYOC Premises\u201d\u6a21\u5f0f\u4e0b\uff0c\u9700\u5148\u4e0a\u4f20\u5b8c\u6574\u7684\u5f55\u97f3\u6587\u4ef6\u624d\u80fd\u5f00\u59cb\u8f6c\u5f55\uff0c\u56e0\u6b64\u8be5\u914d\u7f6e\u4e0d\u652f\u6301\u5b9e\u65f6\u5e94\u7528\u573a\u666f\u3002 \u5904\u7406\u65f6\u95f4\u53d6\u51b3\u4e8e\u4ea4\u4e92\u65f6\u957f\uff0c\u901a\u5e38\u7ea6\u4e3a\u5f55\u97f3\u65f6\u957f\u7684\u4e8c\u5206\u4e4b\u4e00\u2014\u2014\u4f8b\u5982\uff0c\u4e00\u6bb510\u5206\u949f\u7684\u5b8c\u6574\u4ea4\u4e92\uff0c\u4e0a\u4f20\u540e\u8f6c\u5f55\u5927\u7ea6\u9700\u89815\u5206\u949f\u3002.<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Your contact center records customer interactions, but your QA team can manually review only a subset of calls, leaving valuable insights buried in audio files. Modern automated transcription changes that equation by converting call recordings into searchable, analyzable text. Whether you&#8217;re managing compliance requirements, training new agents, or mining customer conversations for trends, automatic transcription [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":983,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-982","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-education"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How To Transcribe Genesys Recordings Automatically - Moving AI Forward<\/title>\n<meta name=\"description\" content=\"Learn how to transcribe Genesys recordings automatically with AI. Explore native Genesys tools, Sonix, setup steps, AI analysis, security, and integrations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sonix.ai\/ai\/zh\/\u81ea\u52a8\u8f6c\u5f55\u300a\u521b\u4e16\u7eaa\u300b\u7684\u5f55\u97f3\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To Transcribe Genesys Recordings Automatically - Moving AI Forward\" \/>\n<meta property=\"og:description\" content=\"Learn how to transcribe Genesys recordings automatically with AI. 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