{"id":959,"date":"2026-08-24T17:15:32","date_gmt":"2026-08-24T17:15:32","guid":{"rendered":"https:\/\/sonix.ai\/ai\/?p=959"},"modified":"2026-08-24T17:17:16","modified_gmt":"2026-08-24T17:17:16","slug":"transcribe-8x8-recordings-automatically","status":"publish","type":"post","link":"https:\/\/sonix.ai\/ai\/transcribe-8x8-recordings-automatically\/","title":{"rendered":"How To Transcribe 8&#215;8 Recordings Automatically"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">If you&#8217;re running a contact center or managing business communications through 8&#215;8, you&#8217;re sitting on a goldmine of customer insights trapped in audio format. The challenge? Manually transcribing those recordings is painfully slow, and native transcription features may not meet every team&#8217;s workflow requirements. Modern <\/span><a href=\"https:\/\/sonix.ai\/features\/automated-transcription\"><span style=\"font-weight: 400;\">automated transcription<\/span><\/a><span style=\"font-weight: 400;\"> tools can transform hours of 8&#215;8 call recordings into searchable, actionable text in minutes, turning what used to be a manual review process into a much more scalable source of customer intelligence. With the right transcription solution, teams can search archives, analyze patterns at scale, and review recorded interactions more efficiently.<\/span><\/p>\n<h2><b>Key Takeaways<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">8&#215;8 transcription accuracy varies with audio quality, accents, overlapping speech, and other recording conditions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In a controlled 2025 test commissioned by 8&#215;8, its call transcripts were available roughly 50 seconds after conversations ended; 8&#215;8 Meetings separately supports real-time subtitles<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Administrators can configure supported transcription policies through 8&#215;8 Admin Console, including language assignments and a custom dictionary<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transcript access and download options vary across 8&#215;8 products, with downloadable transcripts available in products including 8&#215;8 Work for Mobile and 8&#215;8 Meetings<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Third-party transcription services can provide multi-platform workflows, extensive export options, and advanced editing tools<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Custom dictionaries can improve recognition of company names, technical terms, and industry-specific vocabulary<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Automated transcription and analysis can expand review beyond the small samples practical with manual call monitoring<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Advanced AI analysis features such as sentiment analysis and topic extraction can help turn transcripts into more actionable business intelligence<\/span><\/li>\n<\/ul>\n<h2><b>Why Automated Transcription is Essential for Your 8&#215;8 Calls<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Every customer conversation contains valuable data: product feedback, service complaints, compliance risks, and sales opportunities. But when those insights are locked in audio files, reviewing them at scale is difficult. Traditional quality-assurance programs often rely on sampling only a subset of interactions because listening to every call manually requires significant time.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Automated transcription changes the equation:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Searchable archives<\/b><span style=\"font-weight: 400;\"> let you find specific conversations without listening through entire recordings<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Broader coverage<\/b><span style=\"font-weight: 400;\"> allows teams to review far more interactions than would be practical manually<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Meeting insights<\/b><span style=\"font-weight: 400;\"> become shareable documents rather than fading memories<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Productivity gains<\/b><span style=\"font-weight: 400;\"> compound as teams spend less time re-listening to calls for notes<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For legal teams handling depositions, researchers analyzing interviews, or sales managers coaching reps, the time savings can be significant. Research on transcription workflows has found that manual transcription can require several hours of work for every hour of audio, while automation can <\/span><a href=\"https:\/\/sonix.ai\/fast-transcription\"><span style=\"font-weight: 400;\">reduce turnaround<\/span><\/a><span style=\"font-weight: 400;\"> dramatically.<\/span><\/p>\n<h2><b>Seamlessly Convert 8&#215;8 Audio to Text with AI<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">8&#215;8 uses automated speech-to-text technology to convert supported recorded interactions into text. Available functionality depends on the 8&#215;8 product, licensing, and configuration being used.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Current documented 8&#215;8 transcription capabilities include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Automated speech-to-text for supported recorded interactions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Speaker separation in supported Quality Management and Speech Analytics workflows<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Multilingual transcription policies with configurable language assignments for supported users and queues<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Custom dictionary functionality to improve recognition of company-specific terms<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Profanity filtering for supported English dialects<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Current 8&#215;8 documentation lists transcription options covering Dutch; multiple English and French variants; Spanish (US); German; Italian; and Portuguese variants. Because available languages and policies can change, administrators should verify current coverage for their specific 8&#215;8 product and deployment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Accuracy also depends heavily on the recording. In a 2025 test commissioned by 8&#215;8, Tolly evaluated 15 synthetic English-language samples with multiple accents. Across four runs per sample, 8&#215;8 produced an average word error rate of 4.54%. Because the test used controlled, synthetically generated audio, the result should not be treated as a guaranteed accuracy rate for real-world contact center calls. Background noise, unclear speech, crosstalk, accents, and recording quality can all affect results.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For the call-transcription system evaluated in that test, transcripts were available roughly 50 seconds after the conversation ended. That limitation should not be confused with 8&#215;8 Meetings, which supports real-time subtitles that can be retained as part of a meeting transcript.<\/span><\/p>\n<h2><b>The Power of an Automated Transcription Tool for 8&#215;8 Meetings<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Beyond basic speech-to-text conversion, automated transcription tools fundamentally change how teams work with recorded content. Consider the workflow improvements:<\/span><\/p>\n<h3><b>Before automation:<\/b><\/h3>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Record 8&#215;8 meeting or call<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Manually re-listen to find key moments<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Type notes while scrubbing through audio<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Share documents separately from recordings<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Spend additional time locating past discussions<\/span><\/li>\n<\/ol>\n<h3><b>After automation:<\/b><\/h3>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Record 8&#215;8 meeting or call<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Generate a searchable transcript<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Navigate between transcript text and corresponding audio<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Share the transcript with collaborators<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Search past transcripts by keyword<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">For <\/span><a href=\"https:\/\/sonix.ai\/research-firms\"><span style=\"font-weight: 400;\">research firms<\/span><\/a><span style=\"font-weight: 400;\"> conducting expert interviews or <\/span><a href=\"https:\/\/sonix.ai\/newsrooms\"><span style=\"font-weight: 400;\">newsrooms<\/span><\/a><span style=\"font-weight: 400;\"> on deadline, this workflow acceleration can save substantial time. Sales and customer-experience teams can also analyze patterns across larger volumes of conversations than would be practical through manual listening alone.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The<\/span> <a href=\"https:\/\/sonix.ai\/features\/collaborate-with-teams\"><span style=\"font-weight: 400;\">collaboration features<\/span><\/a><span style=\"font-weight: 400;\"> in modern transcription platforms can let team members share transcripts, leave notes or comments, manage permissions, and collaborate on edits without maintaining separate document versions.<\/span><\/p>\n<h2><b>Enhance Accessibility and Searchability of Your 8&#215;8 Conversations<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Transcription can improve accessibility as well as convenience. Accessibility laws and policies may require captions or other accessible alternatives in certain contexts, depending on the organization, the way content is delivered, and the applicable jurisdiction.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Accessibility benefits extend beyond regulatory requirements:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Universal design<\/b><span style=\"font-weight: 400;\"> can help people who are deaf or hard of hearing and users who prefer reading to listening<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Keyword search<\/b><span style=\"font-weight: 400;\"> lets users find relevant content without replaying complete recordings<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Published transcripts<\/b><span style=\"font-weight: 400;\"> make spoken information available as searchable text<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Quiet environments<\/b><span style=\"font-weight: 400;\"> allow content to be reviewed when audio playback isn&#8217;t practical<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Platforms offering export formats such as SRT, VTT, DOCX, TXT, and PDF can also simplify downstream workflows. You can generate <\/span><a href=\"https:\/\/sonix.ai\/automated-subtitles-and-captions\"><span style=\"font-weight: 400;\">automated subtitles<\/span><\/a><span style=\"font-weight: 400;\"> from recordings and use them across websites, video platforms, editing tools, and document workflows.<\/span><\/p>\n<h2><b>Advanced AI Features for Analyzing Your 8&#215;8 Transcripts<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Raw transcripts are useful, but AI-powered analysis can help teams extract structured information from them. Modern <\/span><a href=\"https:\/\/sonix.ai\/features\/ai-analysis\"><span style=\"font-weight: 400;\">AI analysis<\/span><\/a><span style=\"font-weight: 400;\"> tools can go beyond speech-to-text conversion with capabilities such as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sentiment analysis to evaluate emotional tone throughout conversations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Topic detection to identify subjects discussed across transcripts<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Summary generation to condense long recordings<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Entity detection to identify people, organizations, locations, dates, and other entities<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Custom prompts to answer specific questions or extract information relevant to your workflow<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For contact center quality assurance, these capabilities can help teams analyze a much larger share of recorded interactions than traditional manual review. Organizations can also use keyword, topic, or other transcript-based analysis to identify interactions that warrant additional human review.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI-generated analysis should still be reviewed when conclusions are important, particularly for compliance, legal, financial, or other high-stakes decisions.<\/span><\/p>\n<h2><b>Choosing the Right Transcription Software for Your 8&#215;8 Needs<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Selecting transcription software requires balancing several factors:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Accuracy<\/b><span style=\"font-weight: 400;\"> varies significantly based on the audio, language, speakers, and provider. Rather than relying only on advertised accuracy percentages, test potential services using representative recordings from your own environment. Custom dictionaries can also improve recognition of specialized terminology.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Language support<\/b><span style=\"font-weight: 400;\"> matters for global operations. 8&#215;8 supports a defined set of transcription languages and regional variants, while other transcription platforms may support additional languages. Verify current coverage before committing.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Security features<\/b><span style=\"font-weight: 400;\"> become particularly important when recordings contain sensitive or regulated information. Depending on your requirements, evaluate factors such as SOC 2 reports, encryption, role-based access, SSO, auditability, data retention, and deletion controls.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Integration options<\/b><span style=\"font-weight: 400;\"> determine whether transcription fits your existing workflow or creates new friction. Connections to conferencing platforms, cloud storage, automation tools, and APIs can reduce manual transfers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Export flexibility<\/b><span style=\"font-weight: 400;\"> matters whenever transcripts need to move into documents, captioning systems, editing software, qualitative-analysis tools, or downstream applications.<\/span><\/li>\n<\/ul>\n<h2><b>Step-by-Step Guide: Transcribing Your 8&#215;8 Recordings with Sonix<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">When you need to process an 8&#215;8 recording in Sonix, the workflow is straightforward:<\/span><\/p>\n<h3><b>Step 1: Export your 8&#215;8 recording<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Open the appropriate recording in 8&#215;8 and download it. Administrators can access recordings through the Recordings application in Admin Console, while meeting recordings can also be downloaded from the relevant post-meeting interface. The exact download workflow and resulting file type depend on the 8&#215;8 product and recording type.<\/span><\/p>\n<h3><b>Step 2: Upload to Sonix<\/b><\/h3>\n<p><a href=\"https:\/\/sonix.ai\/convert-audio-to-text\"><span style=\"font-weight: 400;\">Upload audio<\/span><\/a><span style=\"font-weight: 400;\"> or video to Sonix. Sonix supports uploads from your computer as well as services including Google Drive and Dropbox, with URL-based ingestion also available in supported workflows.<\/span><\/p>\n<h3><b>Step 3: Select language and options<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Choose the primary language spoken in the recording. Enable speaker identification when you need to distinguish multiple voices, and apply a custom dictionary when the recording contains company names, technical terms, or industry-specific terminology.<\/span><\/p>\n<h3><b>Step 4: Review and edit the transcript<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Once processing completes, use the built-in editor to correct any errors. Sonix provides word-level timestamps, allowing you to click transcript text and jump directly to the corresponding moment in the recording.<\/span><\/p>\n<h3><b>Step 5: Export in your required format<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Export your transcript in formats including TXT, DOCX, PDF, SRT, or VTT. Sonix&#8217;s API also supports structured transcript output such as JSON for automated workflows.<\/span><\/p>\n<h3><b>Step 6: Share or publish<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Share transcripts with team members, use them in content workflows, or send structured transcript data into downstream analysis and automation systems.<\/span><\/p>\n<h2><b>Security and Compliance: Transcribing Confidential 8&#215;8 Calls<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Contact center recordings can contain sensitive information such as payment details, health information, legal discussions, personal information, or proprietary business data. Security should therefore be part of the transcription-provider evaluation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">8&#215;8 maintains a broader security and compliance program that includes SOC 2 auditing, encryption, access controls, and other safeguards. When recordings are exported to another transcription provider, however, that provider becomes another part of your data-handling workflow and should undergo appropriate due diligence.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Security capabilities worth evaluating include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">SOC 2 Type II reporting for independently assessed controls<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Encryption in transit to protect files while moving between systems<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Encryption at rest for stored recordings and transcripts<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Role-based access controls to limit access to sensitive content<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">SSO\/SAML support where centralized enterprise identity management is required<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Data retention and deletion controls appropriate to your organization&#8217;s policies<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Sonix currently documents SOC 2 Type II certification, TLS 1.3 encryption for data in transit, AES-256 encryption at rest, role-based permissions, SSO\/SAML options, and retention controls.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Organizations subject to HIPAA, GDPR, PCI DSS, or other regulatory frameworks should evaluate any transcription service against their specific legal, contractual, and risk requirements. HIPAA functionality in Sonix, for example, is provided through Medical Sonix for eligible healthcare organizations rather than being something organizations should assume applies automatically to every account.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your<\/span> <a href=\"https:\/\/sonix.ai\/security\"><span style=\"font-weight: 400;\">security evaluation<\/span><\/a><span style=\"font-weight: 400;\"> should happen before sensitive customer data is moved into a transcription platform.<\/span><\/p>\n<h2><b>Why Sonix Makes 8&#215;8 Transcription Simple<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">While 8&#215;8 provides native transcription capabilities across supported products,<\/span> <a href=\"https:\/\/sonix.ai\/\"><span style=\"font-weight: 400;\">Sonix<\/span><\/a><span style=\"font-weight: 400;\"> can provide additional flexibility for teams that work with audio and video from multiple sources.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Multi-platform transcription<\/b><span style=\"font-weight: 400;\"> means you&#8217;re not limited to 8&#215;8 recordings. You can bring interviews, meetings, podcast episodes, uploaded media, and other supported audio or video into one transcription environment.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Advanced editing tools<\/b><span style=\"font-weight: 400;\"> include a browser-based editor synchronized with audio playback. Word-level timestamps let you click transcript text and immediately hear the corresponding point in the recording, simplifying verification and correction.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Flexible export options<\/b><span style=\"font-weight: 400;\"> support numerous downstream workflows. Sonix supports formats including DOCX, PDF, TXT, SRT, and VTT, along with structured transcript formats through its API.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Translation capabilities<\/b><span style=\"font-weight: 400;\"> can translate completed transcripts into <\/span><a href=\"https:\/\/sonix.ai\/features\/automated-translation\"><span style=\"font-weight: 400;\">55+ languages<\/span><\/a><span style=\"font-weight: 400;\">, with side-by-side editing and multilingual subtitle exports.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Team collaboration<\/b><span style=\"font-weight: 400;\"> features include shared access, team folders, paragraph-level notes, version history, and configurable permissions. Enterprise capabilities add controls such as SSO and additional administrative and security functionality.<\/span><\/li>\n<\/ul>\n<h2><b>Frequently Asked Questions<\/b><\/h2>\n<h3><b>How accurate is automated transcription for 8&#215;8 recordings?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">There is no single accuracy percentage that applies to every 8&#215;8 recording. In a controlled 2025 test commissioned by 8&#215;8, Tolly measured an average word error rate of 4.54% across four runs of 15 synthetic English-language samples. Real-world results can differ substantially based on recording quality, accents, overlapping speakers, background noise, and terminology, so organizations should evaluate transcription quality using their own representative calls.<\/span><\/p>\n<h3><b>Can Sonix transcribe 8&#215;8 calls in multiple languages?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Yes. Sonix currently supports automated transcription in 54+ languages. You can select the appropriate spoken language during transcription, and Sonix also provides automated translation into 55+ languages after a transcript has been created. Available language features can change over time, so check the current Sonix language list for specific coverage.<\/span><\/p>\n<h3><b>What file formats can I export my 8&#215;8 transcripts into?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">When using Sonix, you can export transcripts in formats including plain text (TXT), Microsoft Word (DOCX), PDF, SRT, and VTT. Sonix&#8217;s API also supports structured transcript output such as JSON, making it possible to use transcript data in automated or application-based workflows.<\/span><\/p>\n<h3><b>Is my 8&#215;8 recording data secure with Sonix?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Sonix currently maintains SOC 2 Type II certification and documents TLS 1.3 encryption for data in transit and AES-256 encryption at rest. It also provides features including role-based permissions, SSO\/SAML support for applicable enterprise accounts, and data-retention controls. Organizations handling regulated or particularly sensitive information should still evaluate the applicable Sonix offering and contractual terms against their own compliance requirements.<\/span><\/p>\n<h3><b>How does Sonix handle speaker identification in 8&#215;8 conversations?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Sonix automatically detects speaker changes and separates dialogue into labeled sections. You can then assign names to the detected speakers in the transcript editor. Combined with word-level timestamps and synchronized audio playback, this makes multi-speaker recordings such as contact center conversations easier to review and analyze.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;re running a contact center or managing business communications through 8&#215;8, you&#8217;re sitting on a goldmine of customer insights trapped in audio format. The challenge? Manually transcribing those recordings is painfully slow, and native transcription features may not meet every team&#8217;s workflow requirements. Modern automated transcription tools can transform hours of 8&#215;8 call recordings [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":960,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-959","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-education"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How To Transcribe 8x8 Recordings Automatically - Moving AI Forward<\/title>\n<meta name=\"description\" content=\"Automatically transcribe 8x8 recordings with AI. Learn how to convert calls into searchable text, identify speakers, analyze insights, and export transcripts.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sonix.ai\/ai\/transcribe-8x8-recordings-automatically\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To Transcribe 8x8 Recordings Automatically - Moving AI Forward\" \/>\n<meta property=\"og:description\" content=\"Automatically transcribe 8x8 recordings with AI. Learn how to convert calls into searchable text, identify speakers, analyze insights, and export transcripts.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sonix.ai\/ai\/transcribe-8x8-recordings-automatically\/\" \/>\n<meta property=\"og:site_name\" content=\"Moving AI Forward\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/trysonix\/\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-24T17:15:32+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-24T17:17:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sonix.ai\/ai\/wp-content\/uploads\/2026\/08\/How-To-Transcribe-8x8-Recordings-Automatically-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"David Nguyen\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@trysonix\" \/>\n<meta name=\"twitter:site\" content=\"@trysonix\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"David Nguyen\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/sonix.ai\\\/ai\\\/transcribe-8x8-recordings-automatically\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sonix.ai\\\/ai\\\/transcribe-8x8-recordings-automatically\\\/\"},\"author\":{\"name\":\"David Nguyen\",\"@id\":\"https:\\\/\\\/sonixai.wpenginepowered.com\\\/#\\\/schema\\\/person\\\/7508f0c221b1e91520f0bf82e8f2ff37\"},\"headline\":\"How To Transcribe 8&#215;8 Recordings Automatically\",\"datePublished\":\"2026-08-24T17:15:32+00:00\",\"dateModified\":\"2026-08-24T17:17:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/sonix.ai\\\/ai\\\/transcribe-8x8-recordings-automatically\\\/\"},\"wordCount\":2165,\"publisher\":{\"@id\":\"https:\\\/\\\/sonixai.wpenginepowered.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/sonix.ai\\\/ai\\\/transcribe-8x8-recordings-automatically\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/sonix.ai\\\/ai\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/How-To-Transcribe-8x8-Recordings-Automatically-scaled.jpg\",\"articleSection\":[\"Education\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/sonix.ai\\\/ai\\\/transcribe-8x8-recordings-automatically\\\/\",\"url\":\"https:\\\/\\\/sonix.ai\\\/ai\\\/transcribe-8x8-recordings-automatically\\\/\",\"name\":\"How To Transcribe 8x8 Recordings Automatically - Moving AI Forward\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sonixai.wpenginepowered.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/sonix.ai\\\/ai\\\/transcribe-8x8-recordings-automatically\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/sonix.ai\\\/ai\\\/transcribe-8x8-recordings-automatically\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/sonix.ai\\\/ai\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/How-To-Transcribe-8x8-Recordings-Automatically-scaled.jpg\",\"datePublished\":\"2026-08-24T17:15:32+00:00\",\"dateModified\":\"2026-08-24T17:17:16+00:00\",\"description\":\"Automatically transcribe 8x8 recordings with AI. Learn how to convert calls into searchable text, identify speakers, analyze insights, and export transcripts.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/sonix.ai\\\/ai\\\/transcribe-8x8-recordings-automatically\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/sonix.ai\\\/ai\\\/transcribe-8x8-recordings-automatically\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/sonix.ai\\\/ai\\\/transcribe-8x8-recordings-automatically\\\/#primaryimage\",\"url\":\"https:\\\/\\\/sonix.ai\\\/ai\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/How-To-Transcribe-8x8-Recordings-Automatically-scaled.jpg\",\"contentUrl\":\"https:\\\/\\\/sonix.ai\\\/ai\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/How-To-Transcribe-8x8-Recordings-Automatically-scaled.jpg\",\"width\":2560,\"height\":1707,\"caption\":\"Transcribe 8x8 Recordings Automatically\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/sonix.ai\\\/ai\\\/transcribe-8x8-recordings-automatically\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/sonixai.wpenginepowered.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How To Transcribe 8&#215;8 Recordings Automatically\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/sonixai.wpenginepowered.com\\\/#website\",\"url\":\"https:\\\/\\\/sonixai.wpenginepowered.com\\\/\",\"name\":\"Sonix AI\",\"description\":\"Industry trends and enterprise solutions\",\"publisher\":{\"@id\":\"https:\\\/\\\/sonixai.wpenginepowered.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/sonixai.wpenginepowered.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/sonixai.wpenginepowered.com\\\/#organization\",\"name\":\"Sonix\",\"url\":\"https:\\\/\\\/sonixai.wpenginepowered.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/sonixai.wpenginepowered.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/sonix.ai\\\/ai\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/Sonix-logo.webp\",\"contentUrl\":\"https:\\\/\\\/sonix.ai\\\/ai\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/Sonix-logo.webp\",\"width\":310,\"height\":310,\"caption\":\"Sonix\"},\"image\":{\"@id\":\"https:\\\/\\\/sonixai.wpenginepowered.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/trysonix\\\/\",\"https:\\\/\\\/x.com\\\/trysonix\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/sonix-inc\\\/\",\"https:\\\/\\\/www.youtube.com\\\/@sonixai\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/sonixai.wpenginepowered.com\\\/#\\\/schema\\\/person\\\/7508f0c221b1e91520f0bf82e8f2ff37\",\"name\":\"David Nguyen\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/cd9764668f128af42290ca959a4b172ff19655d1ab06daeedacd8ddef1b82b61?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/cd9764668f128af42290ca959a4b172ff19655d1ab06daeedacd8ddef1b82b61?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/cd9764668f128af42290ca959a4b172ff19655d1ab06daeedacd8ddef1b82b61?s=96&d=mm&r=g\",\"caption\":\"David Nguyen\"},\"url\":\"https:\\\/\\\/sonix.ai\\\/ai\\\/author\\\/davidatsonix\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How To Transcribe 8x8 Recordings Automatically - Moving AI Forward","description":"Automatically transcribe 8x8 recordings with AI. Learn how to convert calls into searchable text, identify speakers, analyze insights, and export transcripts.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sonix.ai\/ai\/transcribe-8x8-recordings-automatically\/","og_locale":"en_US","og_type":"article","og_title":"How To Transcribe 8x8 Recordings Automatically - Moving AI Forward","og_description":"Automatically transcribe 8x8 recordings with AI. Learn how to convert calls into searchable text, identify speakers, analyze insights, and export transcripts.","og_url":"https:\/\/sonix.ai\/ai\/transcribe-8x8-recordings-automatically\/","og_site_name":"Moving AI Forward","article_publisher":"https:\/\/www.facebook.com\/trysonix\/","article_published_time":"2026-08-24T17:15:32+00:00","article_modified_time":"2026-08-24T17:17:16+00:00","og_image":[{"width":2560,"height":1707,"url":"https:\/\/sonix.ai\/ai\/wp-content\/uploads\/2026\/08\/How-To-Transcribe-8x8-Recordings-Automatically-scaled.jpg","type":"image\/jpeg"}],"author":"David Nguyen","twitter_card":"summary_large_image","twitter_creator":"@trysonix","twitter_site":"@trysonix","twitter_misc":{"Written by":"David Nguyen","Est. reading time":"10 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/sonix.ai\/ai\/transcribe-8x8-recordings-automatically\/#article","isPartOf":{"@id":"https:\/\/sonix.ai\/ai\/transcribe-8x8-recordings-automatically\/"},"author":{"name":"David Nguyen","@id":"https:\/\/sonixai.wpenginepowered.com\/#\/schema\/person\/7508f0c221b1e91520f0bf82e8f2ff37"},"headline":"How To Transcribe 8&#215;8 Recordings Automatically","datePublished":"2026-08-24T17:15:32+00:00","dateModified":"2026-08-24T17:17:16+00:00","mainEntityOfPage":{"@id":"https:\/\/sonix.ai\/ai\/transcribe-8x8-recordings-automatically\/"},"wordCount":2165,"publisher":{"@id":"https:\/\/sonixai.wpenginepowered.com\/#organization"},"image":{"@id":"https:\/\/sonix.ai\/ai\/transcribe-8x8-recordings-automatically\/#primaryimage"},"thumbnailUrl":"https:\/\/sonix.ai\/ai\/wp-content\/uploads\/2026\/08\/How-To-Transcribe-8x8-Recordings-Automatically-scaled.jpg","articleSection":["Education"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/sonix.ai\/ai\/transcribe-8x8-recordings-automatically\/","url":"https:\/\/sonix.ai\/ai\/transcribe-8x8-recordings-automatically\/","name":"How To Transcribe 8x8 Recordings Automatically - Moving AI Forward","isPartOf":{"@id":"https:\/\/sonixai.wpenginepowered.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/sonix.ai\/ai\/transcribe-8x8-recordings-automatically\/#primaryimage"},"image":{"@id":"https:\/\/sonix.ai\/ai\/transcribe-8x8-recordings-automatically\/#primaryimage"},"thumbnailUrl":"https:\/\/sonix.ai\/ai\/wp-content\/uploads\/2026\/08\/How-To-Transcribe-8x8-Recordings-Automatically-scaled.jpg","datePublished":"2026-08-24T17:15:32+00:00","dateModified":"2026-08-24T17:17:16+00:00","description":"Automatically transcribe 8x8 recordings with AI. Learn how to convert calls into searchable text, identify speakers, analyze insights, and export transcripts.","breadcrumb":{"@id":"https:\/\/sonix.ai\/ai\/transcribe-8x8-recordings-automatically\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sonix.ai\/ai\/transcribe-8x8-recordings-automatically\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/sonix.ai\/ai\/transcribe-8x8-recordings-automatically\/#primaryimage","url":"https:\/\/sonix.ai\/ai\/wp-content\/uploads\/2026\/08\/How-To-Transcribe-8x8-Recordings-Automatically-scaled.jpg","contentUrl":"https:\/\/sonix.ai\/ai\/wp-content\/uploads\/2026\/08\/How-To-Transcribe-8x8-Recordings-Automatically-scaled.jpg","width":2560,"height":1707,"caption":"Transcribe 8x8 Recordings Automatically"},{"@type":"BreadcrumbList","@id":"https:\/\/sonix.ai\/ai\/transcribe-8x8-recordings-automatically\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/sonixai.wpenginepowered.com\/"},{"@type":"ListItem","position":2,"name":"How To Transcribe 8&#215;8 Recordings Automatically"}]},{"@type":"WebSite","@id":"https:\/\/sonixai.wpenginepowered.com\/#website","url":"https:\/\/sonixai.wpenginepowered.com\/","name":"Sonix AI","description":"Industry trends and enterprise solutions","publisher":{"@id":"https:\/\/sonixai.wpenginepowered.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sonixai.wpenginepowered.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/sonixai.wpenginepowered.com\/#organization","name":"Sonix","url":"https:\/\/sonixai.wpenginepowered.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/sonixai.wpenginepowered.com\/#\/schema\/logo\/image\/","url":"https:\/\/sonix.ai\/ai\/wp-content\/uploads\/2025\/05\/Sonix-logo.webp","contentUrl":"https:\/\/sonix.ai\/ai\/wp-content\/uploads\/2025\/05\/Sonix-logo.webp","width":310,"height":310,"caption":"Sonix"},"image":{"@id":"https:\/\/sonixai.wpenginepowered.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/trysonix\/","https:\/\/x.com\/trysonix","https:\/\/www.linkedin.com\/company\/sonix-inc\/","https:\/\/www.youtube.com\/@sonixai"]},{"@type":"Person","@id":"https:\/\/sonixai.wpenginepowered.com\/#\/schema\/person\/7508f0c221b1e91520f0bf82e8f2ff37","name":"David Nguyen","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/cd9764668f128af42290ca959a4b172ff19655d1ab06daeedacd8ddef1b82b61?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/cd9764668f128af42290ca959a4b172ff19655d1ab06daeedacd8ddef1b82b61?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/cd9764668f128af42290ca959a4b172ff19655d1ab06daeedacd8ddef1b82b61?s=96&d=mm&r=g","caption":"David Nguyen"},"url":"https:\/\/sonix.ai\/ai\/author\/davidatsonix\/"}]}},"featured_image_src":"https:\/\/sonix.ai\/ai\/wp-content\/uploads\/2026\/08\/How-To-Transcribe-8x8-Recordings-Automatically-600x400.jpg","featured_image_src_square":"https:\/\/sonix.ai\/ai\/wp-content\/uploads\/2026\/08\/How-To-Transcribe-8x8-Recordings-Automatically-600x600.jpg","author_info":{"display_name":"David Nguyen","author_link":"https:\/\/sonix.ai\/ai\/author\/davidatsonix\/"},"_links":{"self":[{"href":"https:\/\/sonix.ai\/ai\/wp-json\/wp\/v2\/posts\/959","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sonix.ai\/ai\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sonix.ai\/ai\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sonix.ai\/ai\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sonix.ai\/ai\/wp-json\/wp\/v2\/comments?post=959"}],"version-history":[{"count":1,"href":"https:\/\/sonix.ai\/ai\/wp-json\/wp\/v2\/posts\/959\/revisions"}],"predecessor-version":[{"id":961,"href":"https:\/\/sonix.ai\/ai\/wp-json\/wp\/v2\/posts\/959\/revisions\/961"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sonix.ai\/ai\/wp-json\/wp\/v2\/media\/960"}],"wp:attachment":[{"href":"https:\/\/sonix.ai\/ai\/wp-json\/wp\/v2\/media?parent=959"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sonix.ai\/ai\/wp-json\/wp\/v2\/categories?post=959"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sonix.ai\/ai\/wp-json\/wp\/v2\/tags?post=959"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}