{"id":982,"date":"2026-09-01T11:30:10","date_gmt":"2026-09-01T11:30:10","guid":{"rendered":"https:\/\/sonix.ai\/ai\/?p=982"},"modified":"2026-09-01T13:52:30","modified_gmt":"2026-09-01T13:52:30","slug":"transcribe-genesys-recordings-automatically","status":"publish","type":"post","link":"https:\/\/sonix.ai\/ai\/tr\/genesys-kayitlarini-otomatik-olarak-metne-donusturmek\/","title":{"rendered":"Genesys Kay\u0131tlar\u0131n\u0131 Otomatik Olarak Metne D\u00f6n\u00fc\u015ft\u00fcrme"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u0130leti\u015fim merkeziniz m\u00fc\u015fteri etkile\u015fimlerini kaydeder, ancak kalite g\u00fcvence ekibiniz aramalar\u0131n yaln\u0131zca bir k\u0131sm\u0131n\u0131 manuel olarak inceleyebildi\u011finden, ses dosyalar\u0131nda de\u011ferli bilgiler g\u00f6zden ka\u00e7maktad\u0131r. Modern<\/span> <a href=\"https:\/\/sonix.ai\/features\/automated-transcription\"><span style=\"font-weight: 400;\">otomati\u0307k transkri\u0307psi\u0307yon<\/span><\/a><span style=\"font-weight: 400;\"> Bu teknoloji, \u00e7a\u011fr\u0131 kay\u0131tlar\u0131n\u0131 aranabilir ve analiz edilebilir metinlere d\u00f6n\u00fc\u015ft\u00fcrerek bu denklemi de\u011fi\u015ftirir. \u0130ster uyum gerekliliklerini y\u00f6netin, ister yeni temsilcileri e\u011fitin, ister m\u00fc\u015fteri g\u00f6r\u00fc\u015fmelerinden trendler tespit edin, otomatik transkripsiyon, ekiplerin kay\u0131tlar\u0131 dinleyip bunlara g\u00f6re harekete ge\u00e7ebilmeleri i\u00e7in harcad\u0131klar\u0131 s\u00fcreyi azaltabilir.<\/span><\/p>\n<h2><b>\u00d6nemli \u00c7\u0131kar\u0131mlar<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Genesys Cloud, \u00fc\u00e7 farkl\u0131 transkripsiyon motoru se\u00e7ene\u011fini destekler: Yerel Ses Transkripsiyonu, Geni\u015fletilmi\u015f Ses Transkripsiyon Hizmetleri ve \u00fc\u00e7\u00fcnc\u00fc taraf sa\u011flay\u0131c\u0131lar i\u00e7in Transkripsiyon Ba\u011flay\u0131c\u0131s\u0131<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">D\u00fc\u015f\u00fck gecikme modu, ek bir maliyet gerektirmeden beklenen transkript gecikmesini yakla\u015f\u0131k 35-40 saniyeden 3-5 saniyeye indirebilir<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">S\u00f6zl\u00fck y\u00f6netimi, marka adlar\u0131 ve sekt\u00f6r terimleri gibi \u015firkete \u00f6zg\u00fc terminolojinin tan\u0131nmas\u0131n\u0131 iyile\u015ftirebilir<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Yerel ve Geni\u015fletilmi\u015f transkripsiyon hizmetleri, Genesys fair kullan\u0131m kotas\u0131na tabidir; bir kurulu\u015f kotas\u0131n\u0131 a\u015ft\u0131\u011f\u0131nda a\u015f\u0131m \u00fccreti uygulan\u0131r.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Konu\u015fma ve Metin Analiti\u011fi, yaln\u0131zca manuel olarak se\u00e7ilen aramalara dayanmak yerine, uygun etkile\u015fimleri geni\u015f \u00f6l\u00e7ekte analiz edebilir<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Harici transkripsiyon platformlar\u0131, \u00e7a\u011fr\u0131 sonras\u0131 ve \u00f6zel i\u015f ak\u0131\u015flar\u0131 i\u00e7in Genesys\u2019in yerle\u015fik \u00f6zelliklerini tamamlayabilir<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Genesys ses transkriptleri, m\u00fc\u015fteriler, temsilciler, IVR, ACD, konferans ve sesli mesaj gibi kat\u0131l\u0131mc\u0131lar\u0131 tan\u0131mlayabilir.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Otomatik transkripsiyon, kaydedilmi\u015f konu\u015fmalar\u0131 ekiplerin daha verimli bir \u015fekilde inceleyebilece\u011fi, arama yap\u0131labilir metinlere d\u00f6n\u00fc\u015ft\u00fcr\u00fcr<\/span><\/li>\n<\/ul>\n<h2><b>Genesys \u00c7a\u011fr\u0131 Kay\u0131tlar\u0131 \u0130\u00e7in Otomatik Transkripsiyon Neden Vazge\u00e7ilmezdir?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Kaydedilmi\u015f g\u00f6r\u00fc\u015fmeleri manuel olarak metne d\u00f6n\u00fc\u015ft\u00fcrmek emek yo\u011fun bir i\u015ftir; \u00e7\u00fcnk\u00fc inceleme g\u00f6revlileri dinlemek, yazmak, hatalar\u0131 d\u00fczeltmek ve konu\u015fanlar\u0131 tan\u0131mlamak zorundad\u0131r. Bunu b\u00fcy\u00fck \u00e7a\u011fr\u0131 merkezi hacimleriyle \u00e7arp\u0131nca, metne d\u00f6n\u00fc\u015ft\u00fcrme i\u015flemi h\u0131zla bir darbo\u011faz haline gelebilir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Otomatik transkripsiyon, bu i\u015f ak\u0131\u015f\u0131n\u0131 de\u011fi\u015ftirir. Do\u011fru \u015fekilde yap\u0131land\u0131r\u0131ld\u0131\u011f\u0131nda, Genesys Cloud sesli etkile\u015fimleri, zaman bilgisi ve duygu analizi i\u00e7eren, konu\u015fmac\u0131lara g\u00f6re ayr\u0131lm\u0131\u015f metne d\u00f6n\u00fc\u015ft\u00fcr\u00fcr. Bu d\u00f6n\u00fc\u015f\u00fcm, bir\u00e7ok operasyonel avantaj sa\u011flar:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Geni\u015f \u00f6l\u00e7ekte uyum izleme<\/b><span style=\"font-weight: 400;\">: Bilgilendirme gereklilikleri ve di\u011fer uyumla ilgili ifadeler a\u00e7\u0131s\u0131ndan daha fazla etkile\u015fimi ara\u015ft\u0131r\u0131n ve analiz edin<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ajan ko\u00e7lu\u011funun isabet oran\u0131<\/b><span style=\"font-weight: 400;\">: Geni\u015f etkile\u015fim hacimleri i\u00e7inde konu\u015fma metinlerinde belirli ifadeler, itirazlar veya ileti\u015fim kal\u0131plar\u0131n\u0131 aramak<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>M\u00fc\u015fteri i\u00e7g\u00f6r\u00fclerinin elde edilmesi<\/b><span style=\"font-weight: 400;\">: Her kayd\u0131 tek tek dinlemeye gerek kalmadan, tekrarlanan konular\u0131 ve duygu e\u011filimlerini belirleyin<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Anla\u015fmazl\u0131klar\u0131n \u00e7\u00f6z\u00fclme h\u0131z\u0131<\/b><span style=\"font-weight: 400;\">: Konu\u015fma metninde arama yap\u0131n ve zaman damgalar\u0131n\u0131 kullanarak ilgili konu\u015fma b\u00f6l\u00fcmlerini daha h\u0131zl\u0131 bulun<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Sa\u011fl\u0131k hizmetleri, finansal hizmetler veya hukuki dan\u0131\u015fma gibi hassas g\u00f6r\u00fc\u015fmelerin yap\u0131ld\u0131\u011f\u0131 \u00e7a\u011fr\u0131 merkezleri i\u00e7in, transkripsiyon, inceleme i\u015f ak\u0131\u015flar\u0131n\u0131 destekleyen ve arama yap\u0131labilir bir kay\u0131t olu\u015fturabilir. Kurulu\u015flar\u0131n yine de kay\u0131t, eri\u015fim, bilgilerin gizlenmesi, saklama s\u00fcresi ve di\u011fer kontrolleri kendi yasal ve d\u00fczenleyici gerekliliklerine g\u00f6re yap\u0131land\u0131rmas\u0131 gerekmektedir.<\/span><\/p>\n<h2><b>Genesys Kay\u0131tlar\u0131 \u0130\u00e7in Do\u011fru Transkripsiyon Y\u00f6ntemini Se\u00e7mek<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Genesys Cloud, lisans ve yap\u0131land\u0131rmaya ba\u011fl\u0131 olarak \u00fc\u00e7 farkl\u0131 transkripsiyon motoru se\u00e7ene\u011fini destekler:<\/span><\/p>\n<h3><b>Genesys Cloud\u2019un Yerel Ses Transkripsiyonu<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Genesys Cloud Ses Transkripsiyonu, Genesys lisans\u0131n\u0131z ve yap\u0131land\u0131rman\u0131z kapsam\u0131nda ses transkripsiyonu kullan\u0131labilir oldu\u011funda platformun varsay\u0131lan transkripsiyon motorudur. Bu motor, \u00f6zellikle \u00e7a\u011fr\u0131 merkezi g\u00f6r\u00fc\u015fmeleri i\u00e7in tasarlanm\u0131\u015ft\u0131r ve kuruma \u00f6zg\u00fc terminoloji i\u00e7in s\u00f6zl\u00fck y\u00f6netimini destekler.<\/span><\/p>\n<h3><b>Geni\u015fletilmi\u015f Ses Transkripsiyon Hizmetleri (EVTS)<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">EVTS, Genesys'in kendi ses transkripsiyon motorunun \u00f6tesinde ek dil ve leh\u00e7e deste\u011fi sa\u011flamak i\u00e7in Amazon Transcribe'\u0131 kullan\u0131r. \u0130htiyac\u0131n\u0131z olan leh\u00e7e EVTS taraf\u0131ndan destekleniyor ancak Native Voice Transcription taraf\u0131ndan desteklenmiyorsa ya da belirli bir dil i\u00e7in desteklenen alternatif bir motor istiyorsan\u0131z bu se\u00e7ene\u011fi tercih edin.<\/span><\/p>\n<h3><b>Transkripsiyon Ba\u011flay\u0131c\u0131s\u0131<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Transcription Connector, Genesys Cloud\u2019un AudioHook protokol\u00fcn\u00fc kullanarak sesli etkile\u015fimleri uyumlu bir \u00fc\u00e7\u00fcnc\u00fc taraf transkripsiyon sa\u011flay\u0131c\u0131s\u0131na aktarmas\u0131n\u0131 sa\u011flar. Tercih ettikleri bir sa\u011flay\u0131c\u0131ya, ni\u015f bir transkripsiyon uzman\u0131na veya \u00f6zel bir dil modeline ihtiya\u00e7 duyan kurulu\u015flar bu se\u00e7ene\u011fi de\u011ferlendirebilir. Genesys, Transcription Connector kullan\u0131m\u0131n\u0131 dakika ba\u015f\u0131na \u00fccretlendirir; harici sa\u011flay\u0131c\u0131n\u0131n ise kendi fiyatland\u0131rmas\u0131 olabilir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Se\u00e7iminiz birka\u00e7 fakt\u00f6re ba\u011fl\u0131d\u0131r:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Dil \u015fartlar\u0131<\/b><span style=\"font-weight: 400;\"> \u2013 Native Voice Transcription belirli bir dil ve leh\u00e7e grubunu desteklerken, EVTS bu kapsam\u0131 geni\u015fletir<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Hacimle ilgili hususlar<\/b><span style=\"font-weight: 400;\"> \u2013 Yerel ve Geni\u015fletilmi\u015f transkripsiyon, fair-use tahsislerine tabidir<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u00d6zelle\u015ftirme ihtiya\u00e7lar\u0131<\/b><span style=\"font-weight: 400;\"> \u2013 Farkl\u0131 motorlar, farkl\u0131 kelime da\u011farc\u0131\u011f\u0131 ve \u00f6zelle\u015ftirme se\u00e7enekleri sunar<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>B\u00fct\u00e7e k\u0131s\u0131tlamalar\u0131<\/b><span style=\"font-weight: 400;\"> \u2013 Transcription Connector, ek kullan\u0131m \u00fccretleri getirir ve ayr\u0131 \u00fc\u00e7\u00fcnc\u00fc taraf masraflar\u0131 i\u00e7erebilir<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">N\u00f6bet sonras\u0131 analizlere, ar\u015fivleme i\u015f ak\u0131\u015flar\u0131na veya <\/span><a href=\"https:\/\/sonix.ai\/features\/automated-translation\"><span style=\"font-weight: 400;\">\u00e7ok dilli \u00e7eviri<\/span><\/a><span style=\"font-weight: 400;\">, harici transkripsiyon platformlar\u0131, Genesys\u2019in yerle\u015fik \u00f6zelliklerinin yerini almak yerine bunlar\u0131 tamamlayabilir.<\/span><\/p>\n<h2><b>AI Konu\u015fma-Metin D\u00f6n\u00fc\u015ft\u00fcrme Yaz\u0131l\u0131m\u0131yla Genesys Kay\u0131tlar\u0131n\u0131 Sorunsuz Bir \u015eekilde Metne D\u00f6n\u00fc\u015ft\u00fcr\u00fcn<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Genesys Cloud'da otomatik transkripsiyonun kurulmas\u0131, \u00e7e\u015fitli kurulu\u015f, kuyruk, ak\u0131\u015f, dil ve iste\u011fe ba\u011fl\u0131 transkripsiyon motoru ayarlar\u0131n\u0131 i\u00e7erir.<\/span><\/p>\n<h3><b>\u0130lk Yap\u0131land\u0131rma Ad\u0131mlar\u0131<\/b><\/h3>\n<p><b>Sesli Transkripsiyonu Etkinle\u015ftir<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Men\u00fc &gt; Konu\u015fma Zekas\u0131 &gt; Konu\u015fma ve Metin Analizi &gt; Konu\u015fma ve Metin Yap\u0131land\u0131rmas\u0131 se\u00e7ene\u011fine gidin. Ayarlar sekmesinde, Ses Transkripsiyonu b\u00f6l\u00fcm\u00fcn\u00fcn alt\u0131nda \u201cKuyruk yap\u0131land\u0131rmas\u0131na veya Ak\u0131\u015f eylemine g\u00f6re etkinle\u015ftirildi\u201d se\u00e7ene\u011fini se\u00e7in. Ayr\u0131ca, Genesys\u2019in belgelerinde belirtildi\u011fi \u00fczere, ek bir maliyet olmaks\u0131z\u0131n beklenen Bildirim API transkripsiyon gecikmesini yakla\u015f\u0131k 35-40 saniyeden 3-5 saniyeye indiren D\u00fc\u015f\u00fck Gecikmeli Transkripsiyon \u00f6zelli\u011fini de etkinle\u015ftirebilirsiniz.<\/span><\/p>\n<p><b>Kuyruk Tabanl\u0131 Transkripsiyonu Yap\u0131land\u0131rma<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Sesli transkripsiyonun gerekli oldu\u011fu kuyruklar i\u00e7in bu \u00f6zelli\u011fi etkinle\u015ftirin. Sesli transkripsiyonun \u00f6ncelikle kurulu\u015f d\u00fczeyinde etkinle\u015ftirilmesi gerekir. \u00c7a\u011fr\u0131 ak\u0131\u015f\u0131na ba\u011fl\u0131 olarak, Architect Transkripsiyon eylemi arac\u0131l\u0131\u011f\u0131yla transkripsiyonu etkinle\u015ftirmeniz de gerekebilir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ayr\u0131ca, Genesys\u2019in etkile\u015fim i\u00e7in do\u011fru transkripsiyon dilini kullanmas\u0131 amac\u0131yla uygun hat ve Architect\/medya dili ayarlar\u0131n\u0131 kontrol edin.<\/span><\/p>\n<p><b>S\u00f6zl\u00fck Y\u00f6netimi'ni Kurma<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Marka adlar\u0131, k\u0131saltmalar ve sekt\u00f6r terminolojisi gibi kuruma \u00f6zg\u00fc terimleri eklemek i\u00e7in Men\u00fc &gt; Konu\u015fma Zekas\u0131 &gt; Konu\u015fma ve Metin Analizi &gt; S\u00f6zl\u00fck Y\u00f6netimi se\u00e7ene\u011fini kullan\u0131n.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Genesys Native Voice Transcription giri\u015fleri i\u00e7in, tan\u0131ma oran\u0131n\u0131 art\u0131rmak amac\u0131yla \u201cBenzer Sesler\u201d alternatifleri ve \u00f6rnek ifadeler ekleyebilirsiniz. EVTS s\u00f6zl\u00fck giri\u015fleri farkl\u0131 alanlar kullan\u0131r ve ayn\u0131 \u201cBenzer Sesler\u201d ile \u00f6rnek ifade se\u00e7eneklerini desteklemez.<\/span><\/p>\n<h3><b>Kurulumda S\u0131k Kar\u015f\u0131la\u015f\u0131lan Zorluklar<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u0130lk kurulumlar\u0131 etkileyebilecek \u00e7e\u015fitli sorunlar vard\u0131r:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Eksik transkriptler<\/b><span style=\"font-weight: 400;\"> \u2013 Telefon sistemi yap\u0131land\u0131rman\u0131z i\u00e7in gerekli olan organizasyon, kuyruk veya ak\u0131\u015f, lisanslama ve kay\u0131t gerekliliklerinin kar\u015f\u0131land\u0131\u011f\u0131ndan emin olun. Genesys, ilgili yap\u0131land\u0131rmalarda kay\u0131t \u00f6zelli\u011finin etkinle\u015ftirilmesini gerektirir<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Yanl\u0131\u015f dilde \u00e7\u0131kt\u0131<\/b><span style=\"font-weight: 400;\"> \u2013 Architect\u2019te yap\u0131land\u0131r\u0131lan ilgili ana dil ve desteklenen dili do\u011frulay\u0131n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>IVR\/kuyruk bo\u015fluklar\u0131<\/b><span style=\"font-weight: 400;\"> \u2013 IVR, bekletme veya kuyruk-wait segmentleri i\u00e7in kay\u0131t veya transkripsiyon engelleme ayarlanm\u0131\u015fsa, bu k\u0131s\u0131mlar transkriptte yer almayacakt\u0131r<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>G\u00fcvenli Duraklama<\/b><span style=\"font-weight: 400;\"> \u2013 Genesys, bir etkile\u015fimin hassas k\u0131s\u0131mlar\u0131nda PCI verilerinin kaydedilmesini ve yaz\u0131ya d\u00f6k\u00fclmesini \u00f6nlemek i\u00e7in Secure Pause veya Secure Call Flows kullan\u0131m\u0131n\u0131 \u00f6nermektedir<\/span><\/li>\n<\/ul>\n<h2><b>Sonix ile Genesys Kay\u0131tlar\u0131n\u0131 Transkripsiyonlama<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Sonix\u2019i g\u00f6r\u00fc\u015fme sonras\u0131 transkripsiyon i\u00e7in kullanmak istiyorsan\u0131z, i\u015f ak\u0131\u015f\u0131 olduk\u00e7a basittir:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Genesys kayd\u0131n\u0131 d\u0131\u015fa aktar\u0131n veya indirin<\/b><span style=\"font-weight: 400;\">: Hesab\u0131n\u0131zda gerekli kay\u0131t eri\u015fim izinleri varsa, Genesys Cloud'dan \u00e7a\u011fr\u0131 kayd\u0131n\u0131 indirin.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Kayd\u0131 Sonix'e y\u00fckleyin<\/b><span style=\"font-weight: 400;\">: D\u0131\u015fa aktar\u0131lan ses veya video dosyas\u0131n\u0131 Sonix hesab\u0131n\u0131za ekleyin.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Konu\u015fulan dili se\u00e7in<\/b><span style=\"font-weight: 400;\">: Transkripsiyona ba\u015flamadan \u00f6nce kay\u0131tta kullan\u0131lan dili se\u00e7in.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Otomatik transkripsiyonu \u00e7al\u0131\u015ft\u0131r<\/b><span style=\"font-weight: 400;\">: Sonix, kayd\u0131 i\u015fleyerek zaman damgalar\u0131 ve konu\u015fmac\u0131 ayr\u0131m\u0131 i\u00e7eren, arama yap\u0131labilir bir transkript olu\u015fturur.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Transkripti g\u00f6zden ge\u00e7irin ve d\u00fczenleyin<\/b><span style=\"font-weight: 400;\">: Taray\u0131c\u0131 tabanl\u0131 d\u00fczenleyiciyi kullanarak metni d\u00fczeltin, konu\u015fmac\u0131 etiketlerini g\u00fcncelleyin ve belirsiz b\u00f6l\u00fcmleri g\u00f6zden ge\u00e7irin.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Transkripti analiz edin veya \u00e7evirin<\/b><span style=\"font-weight: 400;\">: \u00d6zetlere, temalara, duygu analizine, varl\u0131k \u00e7\u0131kar\u0131m\u0131na veya \u00e7ok dilli \u00e7\u0131kt\u0131lara ihtiyac\u0131n\u0131z varsa Sonix AI Analiz veya \u00e7eviri ara\u00e7lar\u0131n\u0131 kullan\u0131n.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Tamamlanan transkripti d\u0131\u015fa aktar<\/b><span style=\"font-weight: 400;\">:  Transkripti DOCX, TXT, PDF, SRT veya VTT gibi desteklenen bir formatta indirin ya da yap\u0131land\u0131r\u0131lm\u0131\u015f JSON transkript verileri i\u00e7in Sonix API'sini kullan\u0131n.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Bu i\u015f ak\u0131\u015f\u0131, canl\u0131 Genesys transkripsiyonundan ziyade g\u00f6r\u00fc\u015fme sonras\u0131 i\u015flemler i\u00e7in daha uygundur. Sonix, d\u0131\u015fa aktar\u0131lan kay\u0131tla \u00e7al\u0131\u015f\u0131r ve ekiplerin transkripti kalite kontrol\u00fc, ko\u00e7luk, uyumluluk incelemesi, ara\u015ft\u0131rma, \u00e7eviri veya ar\u015fivleme i\u015f ak\u0131\u015flar\u0131nda kullanmas\u0131na olanak tan\u0131r.<\/span><\/p>\n<h2><b>Yapay Zeka Transkripsiyon Ara\u00e7lar\u0131yla \u00c7a\u011fr\u0131 Merkezi \u0130\u015flemlerini Geli\u015ftirme<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Sadece transkripsiyon yapmak, arama yap\u0131labilir kay\u0131tlar olu\u015fturur. As\u0131l operasyonel avantaj, bu transkriptler haz\u0131rland\u0131ktan sonra onlarla ne yapt\u0131\u011f\u0131n\u0131zdan kaynaklan\u0131r.<\/span><\/p>\n<h3><b>Kalite G\u00fcvencesi D\u00f6n\u00fc\u015f\u00fcm\u00fc<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Geleneksel kalite g\u00fcvencesi (QA), b\u00fcy\u00fck \u00f6l\u00e7\u00fcde denet\u00e7ilerin bireysel etkile\u015fimleri se\u00e7ip incelemesine dayan\u0131r. Otomatik transkripsiyon sayesinde, Konu\u015fma ve Metin Analiti\u011fi, uygun etkile\u015fimleri geni\u015f \u00f6l\u00e7ekte analiz edebilir ve a\u015fa\u011f\u0131dakiler gibi konu\u015fma sinyallerini ortaya \u00e7\u0131karabilir:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Konu alg\u0131lama<\/b><span style=\"font-weight: 400;\"> \u2013 Yap\u0131land\u0131r\u0131lm\u0131\u015f konular ve ifadelerle ilgili etkile\u015fimleri belirleyin (devam)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Duygu takibi<\/b><span style=\"font-weight: 400;\"> \u2013 Desteklenen etkile\u015fimlerde olumlu ve olumsuz duygu g\u00f6stergelerini ortaya \u00e7\u0131karmak<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Konu\u015fma aramas\u0131<\/b><span style=\"font-weight: 400;\"> \u2013 Kayd\u0131n tamam\u0131n\u0131 dinlemeye gerek kalmadan kelimeleri, c\u00fcmleleri ve konu\u015fma metnindeki belirli anlar\u0131 bulun<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Resmi kalite de\u011ferlendirmeleri ve puan kartlar\u0131, yaln\u0131zca transkript analizleriyle ikame edilmek yerine, Genesys Kalite Y\u00f6netimi\u2019nin bir par\u00e7as\u0131d\u0131r.<\/span><\/p>\n<h3><b>Ajan Geli\u015ftirme Uygulamalar\u0131<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Konu\u015fma kay\u0131tlar\u0131, y\u00f6neticilere ve temsilcilere \u00f6nceki konu\u015fmalardan aranabilir \u00f6rnekler sunarak ko\u00e7luk ve e\u011fitim s\u00fcre\u00e7lerini de destekleyebilir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Genesys Agent Copilot, uygun tetikleyiciler veya niyetlerle yap\u0131land\u0131r\u0131ld\u0131\u011f\u0131nda, bir etkile\u015fim s\u0131ras\u0131nda atanan bilgi makalelerini g\u00f6r\u00fcnt\u00fcleyebilir. Sesli etkile\u015fimlerde de Agent Copilot\u2019ta canl\u0131 bir konu\u015fma metni g\u00f6r\u00fcnt\u00fclenebilir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0130\u00e7in <\/span><a href=\"https:\/\/sonix.ai\/features\/collaborate-with-teams\"><span style=\"font-weight: 400;\">ekip i\u015fbirli\u011fi<\/span><\/a><span style=\"font-weight: 400;\">, ortak transkript k\u00fct\u00fcphaneleri, ko\u00e7luk g\u00f6r\u00fc\u015fmelerini ve performans de\u011ferlendirmelerini yava\u015flatan \u201cbu g\u00f6r\u00fc\u015fmeyi dinle\u201d engelini ortadan kald\u0131rabilir.<\/span><\/p>\n<h2><b>Genesys \u00c7a\u011fr\u0131lar\u0131 i\u00e7in Geli\u015fmi\u015f Transkripsiyon Ara\u00e7lar\u0131yla Verimlili\u011fi Art\u0131rma<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Transkripsiyondan elde edilen verimlilik, birden fazla i\u015f ak\u0131\u015f\u0131na yay\u0131labilir. Transkripsiyonu yap\u0131lm\u0131\u015f bir g\u00f6r\u00fc\u015fme, her payda\u015f\u0131n kayd\u0131n tamam\u0131n\u0131 dinlemesine gerek kalmaks\u0131z\u0131n kalite kontrol incelemesini, \u00f6rnek olu\u015fturmay\u0131, uyumluluk belgelerini ve m\u00fc\u015fteri i\u00e7g\u00f6r\u00fc analizini destekleyebilir.<\/span><\/p>\n<h3><b>\u00d6nemli Edit\u00f6r \u00d6zellikleri<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Etkili transkripsiyon ara\u00e7lar\u0131 aras\u0131nda \u015funlar say\u0131labilir:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Senkronize oynatma<\/b><span style=\"font-weight: 400;\"> \u2013 \u0130lgili ses kayd\u0131n\u0131n o an\u0131na do\u011frudan atlamak i\u00e7in metin transkriptine t\u0131klay\u0131n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Konu\u015fmac\u0131 tan\u0131mlama veya konu\u015fma b\u00f6l\u00fcmlere ay\u0131rma<\/b><span style=\"font-weight: 400;\"> \u2013 Konu\u015fmalar\u0131 daha kolay takip edilebilmesi i\u00e7in konu\u015fmac\u0131lara g\u00f6re diyaloglar\u0131 ay\u0131r\u0131n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>G\u00fcven vurgulamas\u0131<\/b><span style=\"font-weight: 400;\"> \u2013 \u0130nceleme yapanlar\u0131n, transkripsiyon motorunun do\u011frulu\u011fundan pek emin olmad\u0131\u011f\u0131 kelimelere odaklanmas\u0131na yard\u0131mc\u0131 olan g\u00f6rsel g\u00f6stergeler<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Bul ve de\u011fi\u015ftir<\/b><span style=\"font-weight: 400;\"> \u2013 Tekrarlanan yaz\u0131m hatalar\u0131n\u0131 verimli bir \u015fekilde d\u00fczeltmek<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Sonix\u2019in taray\u0131c\u0131 tabanl\u0131 transkript d\u00fczenleyicisi, senkronize oynatma, konu\u015fmac\u0131 tan\u0131mlama, g\u00fcvenilirlik g\u00f6stergeleri ve transkript metnini d\u00fczeltmeye yarayan ara\u00e7lar\u0131 desteklemektedir.<\/span><\/p>\n<h3><b>\u0130hracat Esnekli\u011fi<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Farkl\u0131 i\u015f ak\u0131\u015flar\u0131, farkl\u0131 formatlar gerektirir. Sonix, a\u015fa\u011f\u0131dakiler dahil olmak \u00fczere \u00e7e\u015fitli d\u0131\u015fa aktarma se\u00e7eneklerini destekler:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Metin belgeleri<\/b><span style=\"font-weight: 400;\"> raporlar ve belgeler i\u00e7in DOCX, TXT ve PDF gibi formatlar<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Altyaz\u0131 dosyalar\u0131<\/b><span style=\"font-weight: 400;\"> video altyaz\u0131lar\u0131 i\u00e7in SRT ve VTT gibi<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Yap\u0131land\u0131r\u0131lm\u0131\u015f transkript verileri<\/b><span style=\"font-weight: 400;\"> entegrasyonlar ve analiz i\u015f ak\u0131\u015flar\u0131 i\u00e7in Sonix API'si arac\u0131l\u0131\u011f\u0131yla JSON format\u0131nda<\/span><\/li>\n<\/ul>\n<h2><b>Genesys \u00c7a\u011fr\u0131 Transkriptleri i\u00e7in Veri G\u00fcvenli\u011fi ve Mevzuata Uyumun Sa\u011flanmas\u0131<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">G\u00f6r\u00fc\u015fme kay\u0131tlar\u0131, \u00f6deme bilgileri, sa\u011fl\u0131k bilgileri, hukuki g\u00f6r\u00fc\u015fmeler ve ki\u015fisel tan\u0131mlay\u0131c\u0131lar gibi hassas bilgiler i\u00e7erebilir. Bu nedenle, transkripsiyonla ilgili g\u00fcvenlik gereklilikleri, ilgili ses kayd\u0131na y\u00f6nelik koruma \u00f6nlemleriyle birlikte de\u011ferlendirilmelidir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Genesys, sesli transkriptleri ve kaydedilmi\u015f etkile\u015fimleri \u015fifreler ve her ikisine de ayn\u0131 t\u00fcr \u015fifrelemeyi uygular. \u0130lgili Genesys denetimleri \u015funlard\u0131r:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Hassas verilerin gizlenmesi<\/b><span style=\"font-weight: 400;\"> \u2013 Genesys, uygun sans\u00fcrleme ayarlar\u0131 etkinle\u015ftirildi\u011finde, kay\u0131tlarda ve ses transkriptlerinde desteklenen PCI ve PII \u00f6\u011felerini otomatik olarak gizleyebilir<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Hassas verilere eri\u015fimin k\u0131s\u0131tlanmas\u0131<\/b><span style=\"font-weight: 400;\"> \u2013 \u201cKay\u0131t &gt; Kay\u0131t &gt; ViewSensitiveData\u201d izni, maskelemeden a\u00e7\u0131\u011fa \u00e7\u0131kar\u0131lm\u0131\u015f hassas i\u00e7eri\u011fe eri\u015fimi denetler<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Segment d\u00fczeyinde eri\u015fim denetimleri<\/b><span style=\"font-weight: 400;\"> \u2013 Kay\u0131t b\u00f6l\u00fcmlerine y\u00f6nelik eri\u015fim denetimleri, bir kullan\u0131c\u0131n\u0131n hangi transkript b\u00f6l\u00fcmlerini g\u00f6r\u00fcnt\u00fcleyebilece\u011fini s\u0131n\u0131rlayabilir<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>G\u00fcvenli \u00f6deme i\u015flemleri<\/b><span style=\"font-weight: 400;\"> \u2013 Genesys, PCI bilgilerinin kaydedilmesini veya yaz\u0131ya d\u00f6k\u00fclmesini \u00f6nlemek i\u00e7in ilk savunma hatt\u0131 olarak Secure Pause veya Secure Call Flows\u2019u \u00f6nermektedir<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Ek g\u00fcvenlik gereksinimleri olan kurulu\u015flar i\u00e7in,<\/span> <a href=\"https:\/\/sonix.ai\/security\"><span style=\"font-weight: 400;\">Sonix kurumsal g\u00fcvenlik<\/span><\/a><span style=\"font-weight: 400;\"> Enterprise planlar\u0131nda SOC 2 Tip II sertifikas\u0131, aktar\u0131m s\u0131ras\u0131nda ve depoland\u0131\u011f\u0131nda veri \u015fifreleme, ayr\u0131nt\u0131l\u0131 izinler ve SSO\/SAML deste\u011fi i\u00e7erir.<\/span><\/p>\n<h2><b>Transkripsiyonun \u00d6tesinde: Genesys Insights i\u00e7in Yapay Zeka Analizinden Yararlanma<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Metin transkriptleri, konu\u015fma verilerinden yararl\u0131 bilgileri ay\u0131klayabilen ek bir i\u015fleme katman\u0131 sa\u011flar. Genesys Konu\u015fma ve Metin Analiti\u011fi, konular, duygu g\u00f6stergeleri, aranabilir transkriptler ve yapay zeka destekli etkile\u015fim \u00f6zetleri gibi \u00f6zellikleri destekler.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Tema ve Konu Tespiti: <\/b><span style=\"font-weight: 400;\">Yap\u0131land\u0131r\u0131lm\u0131\u015f konular ve ifadeler, ekiplerin geni\u015f konu\u015fma k\u00fcmeleri i\u00e7inde tekrarlanan konular\u0131 (\u00f6rne\u011fin, \u00fcr\u00fcnlerden, s\u00fcre\u00e7lerden veya m\u00fc\u015fterilerin s\u0131k\u00e7a dile getirdi\u011fi endi\u015felerden bahsedilen yerler) tespit etmelerine yard\u0131mc\u0131 olabilir.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Duygu Analizi: <\/b><span style=\"font-weight: 400;\">Genesys, ses transkripsiyonu ile duygu analizini otomatik olarak etkinle\u015ftirir ve desteklenen etkile\u015fimler i\u00e7inde olumlu ve olumsuz duygu g\u00f6stergelerini g\u00f6r\u00fcnt\u00fcleyebilir.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Yapay Zeka Etkile\u015fim \u00d6zetleri: <\/b><span style=\"font-weight: 400;\">Genesys\u2019in AI Insights i\u015flevi, desteklenen yap\u0131land\u0131rmalarda konu\u015fma metni bilgilerinin yan\u0131 s\u0131ra etkile\u015fim \u00f6zetini de sunabilir.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Daha derin bir kadroya ihtiya\u00e7 duyan tak\u0131mlar i\u00e7in<\/span> <a href=\"https:\/\/sonix.ai\/features\/ai-analysis\"><span style=\"font-weight: 400;\">Yapay zeka analizi<\/span><\/a><span style=\"font-weight: 400;\">, Sonix, yapay zeka taraf\u0131ndan olu\u015fturulan \u00f6zetleri, temalar\u0131, duygu analizini, konu tespitini, varl\u0131k \u00e7\u0131kar\u0131m\u0131, b\u00f6l\u00fcmleri, \u00f6zel komutlar\u0131 ve birden fazla dosya \u00fczerinde yap\u0131lan analizleri destekler.<\/span><\/p>\n<h2><b>Genesys Kay\u0131t Transkripsiyonu i\u00e7in Ak\u0131ll\u0131 Se\u00e7im<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Genesys Cloud, yerle\u015fik transkripsiyon ve konu\u015fma analizi \u00f6zellikleri sunsa da, bu alana \u00f6zel platformlar, \u00e7a\u011fr\u0131 sonras\u0131 i\u015f ak\u0131\u015flar\u0131 i\u00e7in bir ileti\u015fim merkezinin mevcut altyap\u0131s\u0131n\u0131 tamamlayabilir.<\/span><a href=\"https:\/\/sonix.ai\/\"> <span style=\"font-weight: 400;\">Sonix<\/span><\/a><span style=\"font-weight: 400;\"> kaydedilmi\u015f ses ve videolar\u0131 i\u015fleyen ekiplere a\u015fa\u011f\u0131dakiler dahil olmak \u00fczere \u00e7e\u015fitli ara\u00e7lar sunar:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Transkripsiyon ve \u00e7eviri<\/b><span style=\"font-weight: 400;\"> \u2013 54\u2019ten fazla dilde otomatik transkripsiyon ve 55\u2019ten fazla dile \u00e7eviri<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u00d6zel S\u00f6zl\u00fck<\/b><span style=\"font-weight: 400;\"> \u2013  \u00d6zel terimlerin, \u00f6zel isimlerin ve kuruma \u00f6zg\u00fc dilin anla\u015f\u0131lmas\u0131n\u0131 geli\u015ftirmeye yard\u0131mc\u0131 olur<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Taray\u0131c\u0131 tabanl\u0131 d\u00fczenleme<\/b><span style=\"font-weight: 400;\"> \u2013 Tak\u0131mlar\u0131n masa\u00fcst\u00fc yaz\u0131l\u0131m\u0131 y\u00fcklemeden transkriptleri g\u00f6zden ge\u00e7irip d\u00fczeltmelerini sa\u011flar<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Yapay zeka analizi<\/b><span style=\"font-weight: 400;\"> \u2013 \u00d6zetler, temalar, duygu analizi ve transkriptlerden elde edilen di\u011fer bilgiler gibi g\u00f6r\u00fc\u015fme sonras\u0131 analiz i\u015f ak\u0131\u015flar\u0131n\u0131 destekler<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ekip i\u015fbirli\u011fi<\/b><span style=\"font-weight: 400;\"> \u2013 Payla\u015f\u0131ml\u0131 klas\u00f6rler, transkript payla\u015f\u0131m\u0131, notlar ve \u00e7ok kullan\u0131c\u0131l\u0131 i\u015f ak\u0131\u015flar\u0131 i\u00e7in izin denetimlerini i\u00e7erir<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Esnek ihracat<\/b><span style=\"font-weight: 400;\"> \u2013 DOCX, TXT, PDF, SRT ve VTT gibi formatlar\u0131 destekler; Sonix API ise yap\u0131land\u0131r\u0131lm\u0131\u015f i\u015f ak\u0131\u015flar\u0131 i\u00e7in JSON format\u0131nda transkript verileri sa\u011flar<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Genesys \u00e7a\u011fr\u0131 sonras\u0131 i\u015f ak\u0131\u015flar\u0131<\/b><span style=\"font-weight: 400;\"> \u2013 Genesys'ten d\u0131\u015fa aktar\u0131lan kay\u0131tlar, Sonix'te transkripsiyon, \u00e7eviri, d\u00fczenleme, analiz ve ar\u015fivleme i\u015f ak\u0131\u015flar\u0131 kapsam\u0131nda i\u015flenebilir<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Kurumsal g\u00fcvenlik<\/b><span style=\"font-weight: 400;\"> \u2013 Sonix, SOC 2 Tip II sertifikas\u0131na sahiptir; aktar\u0131m halindeki ve depolanan verileri \u015fifreler ve Kurumsal planlarda SSO\/SAML\u2019yi destekler<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Genesys kay\u0131tlar\u0131n\u0131 aranabilir ve d\u00fczenlenebilir metinlere d\u00f6n\u00fc\u015ft\u00fcrmeye haz\u0131r m\u0131s\u0131n\u0131z? <\/span><a href=\"https:\/\/sonix.ai\/\"><span style=\"font-weight: 400;\">Sonix'i deneyin<\/span><\/a><span style=\"font-weight: 400;\"> arama kay\u0131tlar\u0131n\u0131z\u0131 tek bir i\u015f ak\u0131\u015f\u0131 i\u00e7inde metne d\u00f6n\u00fc\u015ft\u00fcrmek, incelemek, analiz etmek ve d\u0131\u015fa aktarmak.<\/span><\/p>\n<h2><b>S\u0131k\u00e7a Sorulan Sorular<\/b><\/h2>\n<h3><b>Genesys Cloud\u2019un bir \u00e7a\u011fr\u0131 kayd\u0131n\u0131 metne d\u00f6n\u00fc\u015ft\u00fcrmesi ne kadar s\u00fcrer?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Genesys Cloud Voice ve BYOC Cloud i\u00e7in transkripsiyon neredeyse ger\u00e7ek zamanl\u0131 olarak ger\u00e7ekle\u015fir. D\u00fc\u015f\u00fck Gecikmeli Transkripsiyon \u00f6zelli\u011fi etkinle\u015ftirildi\u011finde, Genesys bu ayar olmadan 35-40 saniye olan bildirim API gecikmesinin, bu ayar ile yakla\u015f\u0131k 3-5 saniyeye d\u00fc\u015ft\u00fc\u011f\u00fcn\u00fc belirtmektedir. Genesys ayr\u0131ca, etkile\u015fimin tamam\u0131n\u0131n transkripsiyonunun genellikle etkile\u015fim bittikten k\u0131sa bir s\u00fcre sonra kullan\u0131labilir oldu\u011funu belirtmektedir; ancak ger\u00e7ek kullan\u0131labilirlik, yap\u0131land\u0131rma ve i\u015fleme ko\u015fullar\u0131na g\u00f6re de\u011fi\u015febilir.<\/span><\/p>\n<h3><b>Genesys transkripsiyonu hangi dilleri destekliyor?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Genesys Cloud\u2019un yerle\u015fik Ses Transkripsiyon \u00f6zelli\u011fi, 30\u2019dan fazla dil yerine belirli bir dil ve b\u00f6lgesel leh\u00e7e grubunu desteklemektedir. Geni\u015fletilmi\u015f Ses Transkripsiyon Hizmetleri ise Amazon Transcribe kullanarak daha geni\u015f bir dil ve leh\u00e7e yelpazesini kapsamaktad\u0131r. Destek, kullan\u0131lan motora g\u00f6re farkl\u0131l\u0131k g\u00f6sterebilece\u011fi ve zamanla de\u011fi\u015febilece\u011finden, uygulamaya ge\u00e7meden \u00f6nce Genesys Cloud\u2019un g\u00fcncel desteklenen diller tablosunu kontrol edin.<\/span><\/p>\n<h3><b>Transkripsiyon \u00f6zelli\u011fi etkinle\u015ftirilmeden \u00f6nce kaydedilmi\u015f tarihi Genesys kay\u0131tlar\u0131n\u0131 transkripsiyona alabilir miyim?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Genesys\u2019in belgelenmi\u015f ses-metin d\u00f6n\u00fc\u015ft\u00fcrme i\u015f ak\u0131\u015f\u0131, metinle\u015ftirme i\u00e7in yap\u0131land\u0131r\u0131lm\u0131\u015f etkile\u015fimler i\u00e7in tasarlanm\u0131\u015ft\u0131r. Hen\u00fcz metinleri bulunmayan eski Genesys kay\u0131tlar\u0131n\u0131z varsa, pratik bir se\u00e7enek, available ses dosyas\u0131n\u0131 d\u0131\u015fa aktarmak ve bunu bir <\/span><a href=\"https:\/\/sonix.ai\/audio-transcription\"><span style=\"font-weight: 400;\">harici transkripsiyon hizmeti<\/span><\/a><span style=\"font-weight: 400;\">, kurulu\u015funuzun kay\u0131t eri\u015fimi, saklama s\u00fcresi, gizlilik ve uyumluluk gerekliliklerine tabi olmak kayd\u0131yla.<\/span><\/p>\n<h3><b>Transkripsiyon i\u00e7in ayr\u0131lan fair kotas\u0131n\u0131 a\u015ft\u0131\u011f\u0131mda ne olur?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Genesys, faturaland\u0131r\u0131labilir lisanslar\u0131n say\u0131s\u0131 ve t\u00fcr\u00fcne g\u00f6re kurulu\u015f i\u00e7in ses transkripsiyonu fair kullan\u0131m kotalar\u0131n\u0131 hesaplar; bu kota, Native ve Extended Voice Transcription hizmetlerinde kullan\u0131labilir. Kurulu\u015f, havuzlanm\u0131\u015f kotas\u0131n\u0131 a\u015farsa, Genesys, kota s\u0131n\u0131r\u0131n\u0131 a\u015fan kullan\u0131m\u0131 dakika ba\u015f\u0131na faturaland\u0131r\u0131r. Y\u00f6neticiler, Genesys Faturaland\u0131rma ve Kullan\u0131m mod\u00fcl\u00fc arac\u0131l\u0131\u011f\u0131yla kullan\u0131m\u0131 izleyebilir.<\/span><\/p>\n<h3><b>BYOC Premises kurulumlar\u0131nda ger\u00e7ek zamanl\u0131 transkripsiyon m\u00fcmk\u00fcn m\u00fc?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Standart Native veya Extended Voice Transcription i\u015f ak\u0131\u015f\u0131 yoluyla de\u011fil. Genesys, BYOC Premises ile transkripsiyon ba\u015flamadan \u00f6nce tamamlanm\u0131\u015f kayd\u0131n y\u00fcklendi\u011fini, dolay\u0131s\u0131yla bu yap\u0131land\u0131rma \u00fczerinden ger\u00e7ek zamanl\u0131 kullan\u0131m senaryolar\u0131n\u0131n desteklenmedi\u011fini belirtiyor. \u0130\u015fleme s\u00fcresi, etkile\u015fimin uzunlu\u011funa ba\u011fl\u0131d\u0131r ve genellikle kayd\u0131n s\u00fcresinin yakla\u015f\u0131k yar\u0131s\u0131 kadar s\u00fcrer; \u00f6rne\u011fin, tamamlanm\u0131\u015f 10 dakikal\u0131k bir etkile\u015fimin, y\u00fcklendikten sonra transkripsiyonu yakla\u015f\u0131k be\u015f dakika s\u00fcrebilir.<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Your contact center records customer interactions, but your QA team can manually review only a subset of calls, leaving valuable insights buried in audio files. Modern automated transcription changes that equation by converting call recordings into searchable, analyzable text. Whether you&#8217;re managing compliance requirements, training new agents, or mining customer conversations for trends, automatic transcription [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":983,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-982","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-education"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How To Transcribe Genesys Recordings Automatically - Moving AI Forward<\/title>\n<meta name=\"description\" content=\"Learn how to transcribe Genesys recordings automatically with AI. Explore native Genesys tools, Sonix, setup steps, AI analysis, security, and integrations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sonix.ai\/ai\/tr\/genesys-kayitlarini-otomatik-olarak-metne-donusturmek\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To Transcribe Genesys Recordings Automatically - Moving AI Forward\" \/>\n<meta property=\"og:description\" content=\"Learn how to transcribe Genesys recordings automatically with AI. 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